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OUR EXPERTISE
Permanent
We source the ideal team member to fill a permanent salaried position within your business to ensure continuity and success.
Executive
Our networks include highly specialised professionals for senior management and executive roles. It's this expertise that gives your business the competitive edge.
Contracting
We source and payroll flexible labour solutions for your periods of peak activity; specialised projects; gaps in your workforce; and when you need staff to hit the ground running.

WHAT WE CAN DO FOR YOU

For job seekers

GROW

YOUR

CAREER

HPG will guide you through the job seeking process and ensure you receive the best outcome. Changing your job now is the next step to furthering your career and fast-tracking your goals.

Submit a CV

For employers

GROW

YOUR

TEAM

Our recruitment experts have the best networks and candidates to fill your permanent, executive and contracting needs now. Build your business with us. It's a partnership and it's a long term one!

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OUR TEAM OF EXPERTS

Adrian McConchie

Adrian McConchie

Director - Melbourne

Babak Firouzi

Babak Firouzi

Senior Recruitment Consultant - Production and Warehousing

Davina Ocansey-Gibson

Davina Ocansey-Gibson

Specialist Manager - Life Sciences

Duncan Grant

Duncan Grant

Senior Recruitment Consultant - Sales & Marketing

Eve Cooke

Eve Cooke

Senior Recruitment Consultant - Life Sciences

Francesca Strange

Francesca Strange

Specialist Manager - Business Support

Gemma Staddon

Gemma Staddon

Divisional Manager - Life Sciences

Georgia Graham

Georgia Graham

Senior Recruitment Consultant

Glenn Carter

Glenn Carter

Founder & Managing Director

Hannah Dixon

Hannah Dixon

Senior Recruitment Consultant - Business Support

James Stinson

James Stinson

Specialist Manager

Jane Nichols

Jane Nichols

Divisional Manager - Business Support

Jenn Bowder

Jenn Bowder

Senior Recruitment Consultant - Clinical Care

Jo Turner

Jo Turner

Divisional Manager - Business Support, Operations and Life Sciences

Jo Williams

Jo Williams

Senior Contracting Specialist - Internal Support

Karen Newcombe

Karen Newcombe

Specialist Manager - Sales & Marketing

Kelly-Ann Pedersen

Kelly-Ann Pedersen

Senior Recruitment Consultant - Business Support

Laura Longstaff

Laura Longstaff

Director - Sydney

Louise Casagrande

Louise Casagrande

Multimedia Manager - Marketing & Brand - Internal Support

Maddy Byrnes

Maddy Byrnes

Senior Recruitment Consultant - Clinical Care

Maddy Dwyer

Maddy Dwyer

Senior Recruitment Consultant - Business Support

Marion Ludeking

Marion Ludeking

Divisional Manager - Sales & Marketing

Michelle Vermaak

Michelle Vermaak

Divisional Manager - Engineering, IT & Warehouse

Natalia Fiocca

Natalia Fiocca

Divisional Manager - Sales & Marketing

Owen Smith

Owen Smith

Contracting Services Recruitment Lead - Internal Support

Rachele Sinclair

Rachele Sinclair

Divisional Manager - Clinical Care

Rebecca O'Reilly

Rebecca O'Reilly

Senior Recruitment Consultant - Clinical Care

Rohan Lallbeeharry

Rohan Lallbeeharry

Senior Recruitment Consultant - Business Operations and Life Sciences

Sarisha Thakkar

Sarisha Thakkar

Accountant - Internal Support

Sandra Louey

Sandra Louey

Specialist Manager - Clinical Care

Tom Mazzotta

Tom Mazzotta

Accountant - Internal Support

OUR VALUES
Knowledge
Our culture at HPG is to acquire and share knowledge, so that others succeed and contribute to improved outcomes for everyone.
Connectivity
Connectivity is at the core of success. We connect with everyone, all the time - our colleagues, our candidates and our clients, and share plans, ideas and aspirations.
Trust
We value trust in all our relationships, embracing different working styles; cultures; and ways of thinking. Trust is vital as we all work towards the common goal of ‘Enhancing Lives’.

FEATURED JOBS

Sales

Inside Sales

  • Brisbane
  • $80000 per annum, Benefits: + Commission

Benefits: Flexible & agile culture Low cold calls High visibility role with global dental leader   The Company Join a global leader at the forefront of dental innovation, revolutionizing how professionals enhance patient outcomes. This company empowers clinicians with breakthrough technology, driving unprecedented advancements in the dental field. If you're ready to be part of a team, where your contributions directly impact positive dental patient outcomes.     The Role We’re partnering with a high-growth, innovation-led healthcare company that’s changing Orthodontics. This newly created role will support their continued expansion of supplying practices across the ANZ region.   You’ll work across the full customer lifecycle, engaging prospects, onboarding new clients, and supporting long-term clinical success via remote education and consultative influence. This is a strategic inside sales role focused on relationship-building and commercial impact. You’ll work cross-functionally with Sales, Training, and Customer Support to grow and sustain healthcare provider partnerships.     Duties Engage doctors at various funnel stages: from first conversation to re-engagement and case expansion. Convert warm leads from field teams, events, and marketing campaigns. Run consultative calls and training sessions via Teams—no cold calling. Deliver remote education that inspires doctors to adopt and grow with the platform. Partner with field teams to ensure a seamless onboarding experience and maximise clinical potential. Support events and digital campaigns with follow-up and registration activity.     What Success Looks Like: Meeting daily and weekly engagement targets with strong call and follow-up rhythm. Delivering high conversion from warm leads to onboarding. Supporting long-term doctor success through coaching and technical detailing. Being a reliable “go-to” partner for field teams and marketing.   How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on kapedersen@hpgconnect.com a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.        Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs   Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Allied Health

Psychologist | Gold Coast

  • Robina
  • 70% of billings

Benefits: 70% of billings – private billing clinic Existing mental health demand and GP referral base Flexible working week – no weekend work required Supportive, harmonious team culture 2 nurses on-site daily – care plans & procedural Best Practice software Onsite parking, pharmacy and pathology nearby Work closely with GPs passionate about women’s and mental health The Opportunity: Join a well-established private billing clinic on the Gold Coast looking to onboard a Psychologist to meet growing mental health demand. With one of the GPs carrying a significant mental health caseload and the rest of the team booked 1–3 weeks in advance, this is an opportunity to step into a stable referral stream and work alongside a collegiate, long-standing team. About the Role: Flexible role – 3-4 days per week No weekend work required (option to open Sundays if desired) In-clinic setting, with potential to offer some telehealth Full clinical autonomy in a supportive team environment Replacing demand from a recently departed GP About You: AHPRA Registered or Clinical Psychologist or Psychologist Confident managing common presentations (anxiety, depression, trauma, adjustment) About Me: As your dedicated recruitment specialist, while working with me you can expect a transparent overview of centres, correct interpretation of your requirements/needs and security that the clinic is right for you. I uphold the strictest of confidentiality and professionalism in all relationships to ensure your peace of mind. How to Apply: Hit "APPLY" above and attach your resume or contact Jenn Bowder, Allied Health & Medical Recruitment Specialist on jbowder@hpgconnect.com to organise a confidential discussion.

Quality Assurance

Microbiology QC Analyst

  • Dallas
  • $36.67 per hour

Benefits Be part of a supportive and stable working environment Working within a global team About the company Work within a large global Biotechnology company that boasts a good company culture that is always expanding. About the opportunity The Microbiology QC Analyst is responsible for biological and chemical evaluation of final product, intermediate products, raw materials, and production facilities. Duties Microbiological testing using techniques like Membrane filtration, pour plate, and Spread plate Microbial plate reading and microbial identification Perform growth promotion testing of media plates and cassettes Perform result entry/authorisations in Laboratory Information Management System Assist with preparation, review and update of Standard Operation Procedures and Procedures for testing Sterilisation of equipment using Autoclave Investigation of out of specification results as required Ensure equipment and facilities are maintained / prepared in accordance with approved procedures General laboratory housekeeping and ordering of consumables Planning and implementations of small projects for compliance and efficiency gains Use of Microsoft Office applications and internal documentation and Quality systems Skills and Experience Degree in Microbiology or Science with further studies in Microbiology Must have working experience with Microbial content testing and microbial enumeration Have experience in inventory management using SAP Experience within the pharmaceutical industry Familiar with the USP/BP/EP compendial requirements Strong pipetting skills and aseptic techniques Good knowledge of the TGA (PICs) and FDA requirements Strong GDP and GLP knowledge Ability to work and communicate effectively in a team or independently Problem solving skills and the ability to investigate historical data & trends and be a critical thinker Culture Although a large, global company, they are able to provide a family-like culture and prides itself in improving the lives of others. How to Apply Click apply or contact Maddy Dwyer – Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For more job opportunities, visit www.hpgconnect.com

Medical Imaging

Cardiac Sonographer

  • Tasmania
  • $0 - $90 per hour, Benefits: Competitive hourly rate plus added benefits plus super

Benefits   Two week locum block assignment from 18th August 2025 - Monday to Friday  45 minute - 1 hour appointments for TTE Flights, Car and Accommodation is included for this assignment  Fantastic opportunity to work with a leading clinic, supportive team culture and a chance for you to explore Tasmania during the weekend.   The Practice   A  rewarding locum opportunity has become available for a Cardiac Sonographer to deliver high-quality echocardiography services in a supportive, patient-focused environment. This is an excellent chance to work alongside a respected team of cardiologists and healthcare professionals, providing a range of diagnostic procedures including TTE, stress echo, and Holter monitoring in a modern, well-equipped private clinic. Competitive hourly rates, and the opportunity to contribute to exceptional cardiovascular care, this role is ideal for an experienced sonographer seeking to provide support to a welcoming workplace culture. Position  Locum Opportunity – Cardiac Sonographer Perform TTEs using Philips machines Appointments: 45 minutes - 1 hour per patient Use Modern Philips machines and Healthtrack Reporting System  Requirements   ASAR Qualified  Post 3 years of experience ideally in a public hospital setting and in Private Practice   Excellent bed side manner  Eye for detail  How to Apply   If you’re available and interested, message me directly on 0403039232 , or email slouey@hpgconnect.com to apply or find out more. Know someone perfect for this role? Please share this post with them! #locum #cardiacsonographer #echocardiography #healthcarejobs #medicalimaging

Sales

Territory Sales Manager

  • Auckland
  • Base + Car allowance + KiwiSaver + Incentives

About the company Our client is a global leader in dental medical technology and digital innovation, operating across more than 100 markets. The organisation is known for its advanced digital ecosystem that leverages AI, machine learning and biomechanics to deliver innovative healthcare solutions. With a track record of high growth, market leadership, and cutting-edge manufacturing, it is a place where meaningful work meets meaningful innovation. About the opportunity Because of you... digital dentistry will reach more patients across New Zealand. This is a newly created Territory Sales Manager position, part of a strategic expansion plan. You will be responsible for growing and commercialising a portfolio of digital dental capital equipment solutions across the New Zealand market. Working collaboratively with sales peers, you will action business development opportunities , grow key accounts and support customers to develop their operations. Skills and Experience Required Proven MedTech infield sales experience. Dental background advantageous  Commercially minded with strong BDM and lead conversion skills Strong analytical skills – able to manage pipelines and use data to influence decisions Collaborative and team-oriented; work well within a matrixed environment Self-motivated and entrepreneurial – driven to build and grow a business Strong Presentation skills  Flexibility to travel regionally, as required Tertiary qualifications in dentistry, business, marketing or related field Why this opportunity is right for you Be part of a high-growth global MedTech company with leading digital dental solutions Work in a newly created role with ownership and visibility across the NZ business Join a collaborative culture with genuine cross-functional support Enjoy autonomy flexibility, and a dynamic team environment Make an impact with a brand that invests heavily in innovation and people How to Apply Click apply or for a confidential discussion, contact Divisional Managers - Sales & Marketing: Marion Ludeking on +61 488 808 728 or Natalia Fiocca on +61 488 807 443. About us Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare:   Commercial Recruitment – Marketing, Sales, Analytics, Clinical Support & Education, Government and External Affairs Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For more job opportunities, visit www.hpgconnect.com

Sales

Territory Sales Manager

  • Auckland
  • Base + Car allowance + KiwiSaver + Incentives

About the company Our client is a global leader in dental medical technology and digital innovation, operating across more than 100 markets. The organisation is known for its advanced digital ecosystem that leverages AI, machine learning and biomechanics to deliver innovative healthcare solutions. With a track record of high growth, market leadership, and cutting-edge manufacturing, it is a place where meaningful work meets meaningful innovation. About the opportunity Because of you... digital dentistry will reach more patients across New Zealand. This is a newly created Territory Sales Manager position, part of a strategic expansion plan. You will be responsible for growing and commercialising a portfolio of digital dental capital equipment solutions across the New Zealand market. Working collaboratively with sales peers, you will action business development opportunities , grow key accounts and support customers to develop their operations. Skills and Experience Required Proven MedTech infield sales experience. Dental background advantageous  Commercially minded with strong BDM and lead conversion skills Strong analytical skills – able to manage pipelines and use data to influence decisions Collaborative and team-oriented; work well within a matrixed environment Self-motivated and entrepreneurial – driven to build and grow a business Strong Presentation skills  Flexibility to travel regionally, as required Tertiary qualifications in dentistry, business, marketing or related field Why this opportunity is right for you Be part of a high-growth global MedTech company with leading digital dental solutions Work in a newly created role with ownership and visibility across the NZ business Join a collaborative culture with genuine cross-functional support Enjoy autonomy flexibility, and a dynamic team environment Make an impact with a brand that invests heavily in innovation and people How to Apply Click apply or for a confidential discussion, contact Divisional Managers - Sales & Marketing: Marion Ludeking on +61 488 808 728 or Natalia Fiocca on +61 488 807 443. About us Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare:   Commercial Recruitment – Marketing, Sales, Analytics, Clinical Support & Education, Government and External Affairs Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For more job opportunities, visit www.hpgconnect.com

Medical Affairs

Senior Medical Science Liaison

  • Melbourne
  • $140000 - $155000 per annum

Benefits Flexibility to be based in either Sydney or Melbourne. Attractive salary commensurate with experience and performance. Continual professional development and training opportunities. Be part of a forward-thinking, collaborative, and empowering team culture. About the Company Be part of a fast-growing, global biopharmaceutical organisation dedicated to developing impactful treatments. The Australian team is actively expanding and is recognised for fostering agility, forward-thinking approaches, and high-impact contributions. About the Opportunity As a Medical Science Liaison, you will be a key scientific resource, engaging with key opinion leaders and healthcare professionals across Australia. Reporting directly to the Medical Science Liaison Manager, your contributions will be vital in driving the medical agenda, supporting research initiatives, and delivering insights that influence strategic direction. Duties Establish and maintain trusted relationships with KOLs and healthcare stakeholders. Convey complex scientific content clearly and effectively. Offer field-based support for ongoing clinical trials and investigator-led studies. Gather and relay crucial medical intelligence to guide business strategy. Organise and lead educational programs while supporting cross-functional teams. Skills and Experience Prior experience in a Medical Science Liaison role - candidates without prior experience will not be considered.  Academic background in life sciences or a related healthcare field. Strong grasp of scientific principles, with excellent communication and compliance knowledge. Highly motivated, detail-oriented, and capable of working independently and collaboratively. Culture Join a dynamic and inclusive environment where innovation is encouraged, achievements are recognised, and employees are empowered to drive change that improves patient care. How to Apply Click apply or contact Rohan Lallbeeharry - Senior Recruitment Consultant - at rlallbeeharry@hpgconnect.com or call 0485 860 660 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment: Marketing, Sales, Analytics, Government, and External Affairs. Business Operations & Infrastructure Recruitment: Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

General Practice

General Practitioner | Fitzroy | Private Billing

  • Fitzroy
  • Competitive

Highlights Private billing practice Strong patient demand, particularly for women's health services Choose your own hours that suit your schedule Benefits Opportunity to inherit an established female GP's patient base, with many GPs booked out two weeks in advance. Full-time nursing support for procedural and administrative assistance, including diabetes education, wound management, and vaccinations. Flexible working hours, with the option to work Monday through Friday and weekends if desired. Allied health professionals on-site, including a psychologist, dietitian, osteopath, acupuncturist, and traditional Chinese medicine practitioner. About the Clinic Located in a stunning building in Fitzroy North, the clinic has a serene, light-filled atmosphere that patients love. The clinic is doctor-owned and operated, with the Practice Manager providing excellent administrative support. A well-established practice with 7 GPs on-site offering a variety of services such as obstetrics, paediatrics, chronic disease management, and minor surgical procedures. Utilizes Best Practice software to streamline operations and ensure high-quality patient care. Core hours are Monday to Friday from 9am to 5:30pm, and weekends from 9am to 1pm, with flexibility based on the doctor's preferences. How to Apply: Click apply or contact Rebecca O'Reilly, Senior Recruitment Consultant on 02 8877 8710 for a confidential discussion.   About me While working with me, you can expect transparency to ensure the correct interpretation of your needs and security that the roles presented are right for you. I uphold the strictest of confidentiality and professionalism in all relationships to ensure your peace of mind.

General Practice

General Practitioner l Minyama l 70% of private billings

  • Mooloolabah
  • $350000 - $500000 per annum

Highlights: Private billing clinic Flexible working hours - no weekend work  Patient base to take over due to relocation of a GP  Benefits: Lucrative earning potential - offering 70% of private billings  Collegiate team environment with excellent internal referral streams  Sign-on incentives available  Great opportunity to practice skin cancer medicine due to demand  About the clinic: Established clinic - long standing patient base Specialist CDM and procedural nurses on-site at all times  Team includes both male and female general practitioners Offers a comprehensive range of health and well-being services Your clinical interest will be marketed and supported to build your desired patient base How to apply: Click apply or contact Maddy Byrnes, Senior Consultant on 02 8877 8703 for a confidential discussion. About me: While working with me, you can expect transparency to ensure the correct interpretation of your needs and security that the roles presented are right for you. I uphold the strictest of confidentiality and professionalism in all relationships to ensure your peace of mind.

Customer Service

Customer Care Representative

  • Macquarie Park
  • $65000 - $75000 per annum, Benefits: + Super

Benefits: $65,000 – $75,000 + Super based on experience  Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care.   About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives.   Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable   How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Quality Assurance

Quality on the Floor Technician

  • Dallas
  • $43.15 per hour

Benefits Be part of a supportive and stable working environment Working within a global team Be able to work shift work on a rotating roster About the company Work within a large global Biotechnology company that boasts a good company culture that is always expanding.   About the opportunity The Quality on the Floor Technician ensures system and process quality, compliance with company standards, in-process checks on packing lines, visual batch inspections using AQL, record review and approval, supports risk assessments, non-conformance investigations, change controls, and continuously monitors and improves quality performance metrics.   Duties Review of process documentation for accuracy and clarity Complete in-process checks, sampling and inspection using AQL methodologies for Visual Inspection Responsible for product quality and compliance partnering with all teams within the site value streams regarding product quality aspects using structured processes Complete quality oversight of media fill inspections and In-process Checks for packing operations Conduct real-time GEMBA of visual inspection and packing processes to ensure continuous improvement in the manufacturing facility Provide quality guidance and initial point of contact for Quality escalations Conduct training for production as applicable Maintain local area gowning qualification   Skills and Experience Bachelor’s degree in Science, Engineering, Biotechnology, Biological Sciences or Pharmaceutical Science Previous Pharmaceutical experience in either quality or manufacturing is ideal Must have 2-3 years of experience working in a manufacturing, engineering, QC or QA role Must be able to pass vision testing for inspections of products Good attitude and willingness to stay in the role Own car and licence are required for the rotating shift work roster Capable of making quality decisions based on Quality Risk Management Principles   Culture Although a large, global company, they are able to provide a family-like culture and pride themselves in improving the lives of others.   How to Apply Click apply or contact Maddy Dwyer - Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For more job opportunities, visit www.hpgconnect.com 

Customer Service

Customer Service Representative

  • Pemulwuy
  • $70000 - $74000 per annum, Benefits: + Super

Benefits   Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided and ongoing exposure to the pharmaceutical industry   About the company  A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, clinical trial logistics support, secondary packaging, accounts management, customer service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia.   About the opportunity  Joining a team of 9  in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided.   Duties  Day to day management of your own portfolio of principals ( clients) Managing inbound and outbound product deliveries Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders Answer 20-30 calls per day answering enquiries from customers and principal clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers Reporting on fulfilment and stock availability for customers and commercial teams Liaise with medical practitioners and other stakeholders responsible for optimal patient care    Skills and Experience  Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in  a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases.   Culture  The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller.  Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic.   How to Apply  Click apply or email me, Kelly-Ann Turner, Senior Recruitment Consultant on kapedersen@hpgconnect.com or a confidential discussion.    About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.    Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

OR WORK WITH US! JOIN OUR TEAM OF EXPERTS

We're a fun and hard-working 50-strong team, enjoying beautiful office spaces in Sydney and Melbourne, and a flexible working culture; driven by access to leading technology and in-house training.

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WHAT OUR CLIENTS & CANDIDATES ARE SAYING...

  • I highly recommend Erin for her exceptional professionalism, dedication, and expertise in Medical and Regulatory Affairs. She took the time to understand my skills, experience, and career goals through thoughtful conversations, ensuring I was the right fit for the role. Her promptness and availability in answering my questions, both before and after the interview, were impressive. Despite my busy schedule with studies, she made the recruitment process stress-free for me. Thanks to her efficiency and guidance, I secured a suitable role within a remarkably short period. Her ability to understand candidate needs and align them with client requirements is outstanding. If you're looking for a recruiter who genuinely cares about finding the perfect match, look no further than Erin. She's a true asset to her profession, and I'm grateful for her support in my career journey.​

    Senior Regulaotry Affairs Associate
    Senior Regulaotry Affairs Associate
  • I worked with Hannah to secure a new role. Hannah as a recruitment consultant was attentive and supportive where she provided ongoing recommendations on how to approach every interview by providing professional advice.Hannah maintained ongoing regular communication during the long process which was valuable in maintaining the commitment to securing the role. I would highly recommend using Hannah to help support engaging a new employee or as a recruitment consultant if you were looking for a new role.Thank you Hannah for your professionalism and support.

    EHS Specialist
    EHS Specialist
  • ​I had the pleasure of working with Jane Nichols, and I can't speak highly enough of her. Jane is brilliant, present, and incredibly honest. She consistently upholds the dignity of her candidates by always returning their calls, which is a rare and much-appreciated quality. Her reliability and politeness are second to none, making every interaction a positive experience. Additionally, Jane's engaging personality and sense of fun make her a joy to talk to. She truly stands out as an exceptional recruiter, her passion for her job and how much she values it, shows in the way she interacts with everyone. Promise you will never regret engaging with Jane. Thank you, Jane for being your authentic self :) 

    Order Processing Manager
    Order Processing Manager
  • ​I have had a professional association with Natalia Fiocca for several years as a Sales Supervisor where she assisted in sourcing quality candidates to fill roles and as a prospective candidate for my current sales role. I have always found Natalia to be meticulous in detail, have excellent communication and people skills and to have a very insightful awareness and knowledge of the Healthcare landscape and have no hesitation in highly recommending her services.​

    Sales Supervisor
    Sales Supervisor , Global Surgical Consumer Company
  • ​I have been working with Jenn for over a month now. I must say her dedication to her role and the way she looks after candidates like me is praise worthy. She is easy to communicate with and is always approachable. Anyone who has or is working with Jenn unarguably would agree on this.

    Accounts Receivable Officer
    Accounts Receivable Officer , Pharmaceutical Company
  • ​Late last year Owen assisted me in interviews and, I was successful in being awarded the role. I want to extend my sincere thanks for all that Owen did to support me through the rapid-fire rounds of interviews: his steady assistance, positive attitude and sense of humour really helped me in that time. I appreciate Owen picked up the reigns on short notice and I was super impressed with his manner.

    Digital Content Manager
    Digital Content Manager , Global Pharmaceutical Company
  • ​Fran is excellent - it had been quite a while since I had gone through the recruitment process and having only worked in public services, was not exposed to the negotiation process around salaries and conditions in the private sector. Fran stepped me through the process, gave me great preparation for my interviews and perhaps most importantly, guided me through the emotional process of leaving my old workplace and taking the plunge into the private sector. She helps you know your own worth and gets you in the door of people who can see your potential. You'll be in good hands.

    Commercial Manager
    Commercial Manager , Global Pharmaceutical Company
  • ​I have worked with Jenn on a few occasions when I had to backfill a couple of roles, one in AUS and the other in NZ. Our collaboration has been extraordinary with Jenn truly understanding the skill set and needs required to prepare the talent pool carefully. I highly recommend Jenn for her persistence and dedication in finding the right candidate that matches the right culture and organisational fit.

    Senior Customer Service Manager
    Senior Customer Service Manager , Global Medical Devices Company
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