Permanent customer service role with a leading biotechnology company, circa $75,000 + super, based in Frenchs Forest 2086 with on-site parking, wellness benefits and great team culture. Benefits Permanent role with a well-established biotechnology healthcare company Circa $75,000 + superannuation (depending on experience) On-site parking with a bus stop directly outside the office Well-being & lifestyle perks – on-site massages, reduced gym membership, monthly team lunches Supportive environment with opportunities to grow your career in healthcare About the company Our client is a well-established healthcare organisation specialising in biotechnology solutions that support patient surgeries. Partnering with hospitals and clinical teams across Australia, they are committed to delivering exceptional service and improving patient outcomes. About the role As a Customer Service Representative, you will report to the Customer Service Manager and join a collaborative team of eight customer service professionals. You’ll play a key role in managing time-critical orders, supporting consignment stock, and providing high-quality service to hospitals, customers and clinical partners. This role suits someone who thrives in a fast-paced environment, enjoys problem solving and is genuinely committed to customer satisfaction. Key responsibilities Respond to inbound phone and email enquiries from hospitals, clinics and internal stakeholders Process time-critical orders accurately, including consignment stock and loan kits Liaise with cross-functional teams (warehouse, logistics, sales and clinical teams) to ensure on-time delivery Maintain strong, professional relationships with customers and clinical partners Proactively troubleshoot issues and provide solutions-focused support within required timeframes Skills & experience 2–4+ years experience in a customer service role within medical devices, biotechnology or FMCG Strong background in order fulfilment; experience with consignment stock or loan kits highly advantageous Confident using ERP systems – Oracle preferred (SAP, SAGE or JDE also well regarded) Solid Excel skills and ability to work with data accurately High attention to detail with the ability to multi-task and prioritise in a deadline-driven environment Proven problem-solving skills and a proactive, customer-first mindset Clear and concise verbal and written communication skills Culture You’ll be joining an engaged, hard-working and supportive team who put the patient’s best interests at the centre of every decision. The environment is collaborative, professional and growth-focused, offering the chance to develop your skills and progress your career in healthcare and biotechnology. How to apply To apply, please click Apply now or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
Benefits Opportunity to work with a collaborative, high-performing supply chain team Career growth and skill development supported Newly created role - opportunity to make it your own 5 days onsite in office About the Opportunity Join a forward-thinking medical device organisation as a Materials Planner where you’ll play a critical role in ensuring materials availability for production and customer fulfilment. You will work closely with suppliers, manufacturing, procurement, logistics, and other key stakeholders to deliver accurate, efficient, and timely material plans. Your ability to balance planning precision with agility will directly impact operational performance and customer satisfaction. Duties Generate and maintain material requirement plans using MRP outputs Raise and manage purchase orders, ensuring delivery dates are accurate and communicated Liaise with suppliers to confirm orders, track ETAs, and expedite where necessary Identify and escalate supply risks including logistics, quality, or documentation issues Produce supply chain reports including shortages, inventory forecasts, and safety stock reports Maintain ERP master data accuracy for all inventory items Represent supply chain in operational meetings, ensuring effective communication and action follow-up Skills and Experience Experience in a regulated industry such as medical device, pharmaceutical or FMCG Materials planning experience is essential Ability to implement change and improve process Strong logistics and supplier management expertise Bachelor’s degree in a relevant field Must be able to commit to working 5 days onsite Culture Collaborative, dynamic, and solutions-driven environment with a focus on continuous improvement and teamwork. How to Apply Click apply or contact Laura Longstaff, Director, on 0412 122 769 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
Benefits Join a global healthcare organisation committed to innovation, quality and patient outcomes. Work with a collaborative leadership team that values continuous improvement and operational excellence. Competitive remuneration package, base + super + car allowance + bonus. About the Company Our client is a highly reputable medical technology organisation known for high-quality products, innovation and strong patient impact. They are now seeking an experienced Logistics Manager to oversee all ANZ logistics and drive operational excellence. About the Role In this role you will be responsible for managing freight, warehousing, distribution, 3PL relationships and compliance within a highly regulated environment. You will lead strategy, optimise performance and ensure the efficient, compliant movement of medical products across the region. Duties Manage all ANZ logistics, warehouse and distribution operations. Oversee import/export, order-to-delivery and product movement. Lead and manage 3PL and transport partners, including audits and performance checks. Redesign and improve systems, workflows and processes to drive efficiency and cost savings. Establish, track and report on KPIs, service levels and operational performance. Ensure full adherence to Quality Management Systems (ISO, QMS), SOPs and regulatory standards. Partner closely with Sales, Marketing, Finance, QA/RA and IT to integrate business processes. Lead corrective and preventive actions (CAPA) and continuous improvement initiatives. Manage budgets, analyse variances and drive financial accountability. Develop, coach and support a high-performing logistics and warehouse team. Coordinate training, onboarding and capability development across the team. Skills & Experience Proven experience in medical device, pharmaceutical, biotech or other regulated supply chain environments. Strong background in logistics, warehousing, freight, distribution and 3PL management. Experience with import/export, stock control and end-to-end fulfilment processes. ERP/WMS experience essential; SAP highly regarded. Strong analytical, problem-solving and decision-making capability. Demonstrated ability to redesign processes, drive improvement and optimise cost. Excellent communication and stakeholder engagement skills. Strong understanding of regulatory, quality and safety standards. Leadership experience with a focus on coaching, development and team culture. Ability to thrive in a dynamic, fast-paced and changing environment. Culture You will be joining a values-driven organisation where collaboration, quality and patient focus are at the centre of everything they do. How to Apply Click Apply Now to submit a copy of your up to date CV. For a confidential discussion, please contact Michelle Vermaak at HPG on 02 8877 8760.
