Benefits · Biotechnology company · Permanent Role · circa $75,000 + Super · Attractive employee benefits including on-site massages, reduced gym membership, monthly lunches · Parking on-site · Office located in Frenchs Forest 2086, with bus stop located directly outside About the company A well-established healthcare company with a passion for providing biotechnology solutions for patient surgeries. Our client looks to provide the best level of service possible enhancing the quality of life to patients all over Australia. About the opportunity In your new customer service representative role, you will report directly to the Customer Service Manager and work as part of a team of 8 customer service professionals. You will be required to have excellent communication skills, attention to detail and ability to multi task, whilst working to deadlines. Ability to problem solve and work cohesively with hospitals, customers, and clinical partners. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties · Answer phone calls and emails · Process time critical orders and handle consignment stock · Liaise with cross-functional teams · Maintaining relationships with customers Skills and Experience · Previous experience (2-4 plus years) in customer service in a medical device, biotechnology or FMCG environment · Strong experience with order fulfilment · Experience with consignment stock or loan kits is advantageous · ERP experience - Oracle preferred, or similar SAP, SAGE, JDE · Excel skills · Strong attention to detail and multi-tasking ability · Ability to problem solve · Clear and concise verbal and written communication skills Culture Working environment is engaging and hard working - fantastic team with the patient's best interest at the core of daily decisions. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
Benefits Join a global healthcare organisation committed to innovation, quality and patient outcomes. Work with a collaborative leadership team that values continuous improvement and operational excellence. Competitive remuneration package, base + super + car allowance + bonus. About the Company Our client is a highly reputable medical technology organisation known for high-quality products, innovation and strong patient impact. They are now seeking an experienced Logistics Manager to oversee all ANZ logistics and drive operational excellence. About the Role In this role you will be responsible for managing freight, warehousing, distribution, 3PL relationships and compliance within a highly regulated environment. You will lead strategy, optimise performance and ensure the efficient, compliant movement of medical products across the region. Duties Manage all ANZ logistics, warehouse and distribution operations. Oversee import/export, order-to-delivery and product movement. Lead and manage 3PL and transport partners, including audits and performance checks. Redesign and improve systems, workflows and processes to drive efficiency and cost savings. Establish, track and report on KPIs, service levels and operational performance. Ensure full adherence to Quality Management Systems (ISO, QMS), SOPs and regulatory standards. Partner closely with Sales, Marketing, Finance, QA/RA and IT to integrate business processes. Lead corrective and preventive actions (CAPA) and continuous improvement initiatives. Manage budgets, analyse variances and drive financial accountability. Develop, coach and support a high-performing logistics and warehouse team. Coordinate training, onboarding and capability development across the team. Skills & Experience Proven experience in medical device, pharmaceutical, biotech or other regulated supply chain environments. Strong background in logistics, warehousing, freight, distribution and 3PL management. Experience with import/export, stock control and end-to-end fulfilment processes. ERP/WMS experience essential; SAP highly regarded. Strong analytical, problem-solving and decision-making capability. Demonstrated ability to redesign processes, drive improvement and optimise cost. Excellent communication and stakeholder engagement skills. Strong understanding of regulatory, quality and safety standards. Leadership experience with a focus on coaching, development and team culture. Ability to thrive in a dynamic, fast-paced and changing environment. Culture You will be joining a values-driven organisation where collaboration, quality and patient focus are at the centre of everything they do. How to Apply Click Apply Now to submit a copy of your up to date CV. For a confidential discussion, please contact Michelle Vermaak at HPG on 02 8877 8760.
