Jo Turner

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Jo Turner

Divisional Manager - Business Support, Operations and Life Sciences

I focus on Life Sciences; specifically Scientific, Quality Assurance and Quality Control along with Regulatory affairs

The roles I work on include:

Regulatory Affairs Managers
Senior Regulatory Associates
Regulatory Affairs Associate
Quality Assurance Associate (+QA Managers and senior associates)
Quality Control associates
Scientists (Formulation, R&D, Senior Scientists)

With over a decade of experience navigating the intricacies of the healthcare and recruitment industries, I am motivated by supporting candidates transitioning careers or stepping into their first industry roles. Armed with an extensive recruitment background and healthcare knowledge, I bring expertise and dedication to every assignment I work on. I have a passion for healthcare recruitment and the countless opportunities it presents to positively impact the lives of patients. I relish the chance to stay updated with the latest developments in healthcare technologies and therapy areas, finding deep satisfaction in witnessing the results of my hard work in action.

Holding a Bachelor of Applied Science, I find my expertise useful when analysing statistics and discussing scientific knowledge with clients and candidates alike. Additionally, my Diploma of Health Practice Management equips me with skills to implement policies and procedures, recruit healthcare-specific talent, manage personal and professional development, budgeting and forecasting, and oversee Occupational Health and Safety.

Over the years, I have honed my expertise in the biotech, pharmaceutical, and medical device industries, building strong relationships with key stakeholders. Committed to delivering results on every assignment, I take a consultative approach with both clients and candidates, ensuring all bases are covered.

Specialising in

Jobs by Jo Turner.

Customer Service

Customer Service Representative

Perth
$72800 per annum

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organised sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritise tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector Experience with NDIS or DVA would be advantageous Why this opportunity is right for you Work within the medical equipment/devices space Perth based Full time-perm role How to Apply Click apply or contact Jo Turner, Divisional Manager jturner@hpgconnect.com for further information

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Quality Assurance

Senior Quality Engineer

Tullamarine
Competitive

An exciting opportunity has become available for an experienced Senior Quality Engineer to join a leading global pharmaceutical manufacturing organisation supporting major engineering and capital projects. Working within a collaborative Quality Engineering team, you'll play a key role providing quality oversight across engineering projects, ensuring GMP compliance while partnering closely with Engineering, Validation and Quality stakeholders. Key responsibilities include: Review and approval of engineering documentation Quality oversight of Commissioning & Qualification (C&Q) activities Review of validation documentation and stability documentation Provide quality guidance throughout engineering project delivery Escalate quality issues and recommend appropriate corrective actions Support compliance with GMP and regulatory requirements Work closely with Engineering and Quality teams on major manufacturing projects To be successful you'll ideally have: Minimum 3 years' experience in Quality Engineering or Quality Assurance within the pharmaceutical industry Previous Commissioning & Qualification (C&Q) experience Experience reviewing validation documentation Strong understanding of GMP and Quality Compliance Excellent problem-solving skills High attention to detail Engineering background or experience working closely with engineering teams Sterility Assurance experience will be highly regarded What's on Offer 12-month contract with strong possibility of extension Opportunity to work on major pharmaceutical manufacturing projects Collaborative and supportive team environment Global organisation with excellent systems and processes Predominantly onsite role with some flexibility to work from home Immediate start available Please click Appy NOW or contact Jo Turner (Divisional Manager) for a confidential discussion jturner@hpgconnect.com

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Regulatory Affairs

Director - Regulatory Affairs

Melbourne
Attractive salary + benefits on offer

About the Role We are partnering with an established global biopharmaceutical organisation to appoint a Director, Regulatory Affairs for Australia and New Zealand. Based in Melbourne, this role sits within the company's Global Regulatory Affairs function and forms part of a broader regional team. This is a newly created leadership position offering a clear step-up to a regional remit. You will lead the local regulatory team, act as the primary external interface with local health authorities and industry bodies, and shape regulatory strategy across a diverse specialty portfolio. Key Responsibilities Lead and develop the local regulatory team, supporting day-to-day decision-making and acting as the first point of escalation. Build and grow a high-performing team, attracting talent and developing capability across the function. Serve as the primary interface with relevant health authorities, government bodies and industry associations. Develop and execute innovative regulatory strategies for new product registrations, lifecycle management and launches. Ensure strict compliance with local regulations, leading audit and inspection readiness. Partner closely with Commercial Operations, Medical and other cross-functional stakeholders to translate regulatory insight into actionable business plans. Provide expert review of promotional materials, labelling and product information in line with local legislation. Represent the organisation in industry forums and policy activities, sharing insights and best practice. About You 10+ years of regulatory affairs experience in the pharmaceutical or biotech industry, including significant time in a health-authority-facing role. Demonstrated leadership experience, including building and managing high-performing teams. In-depth knowledge of the Australian regulatory environment; New Zealand exposure highly regarded. Specialty biologics experience well regarded. Strong commercial acumen and a track record of working cross-functionally with Medical, Commercial and Pharmacovigilance teams. Excellent stakeholder management skills and the ability to influence at all levels in a complex, global matrix environment. Bachelor's degree in a relevant scientific discipline What’s on Offer Hybrid working arrangement based out of Melbourne. The opportunity to shape regulatory strategy for a globally significant portfolio. Genuine regional career progression within a respected regional team How to Apply Click Apply or contact Jo Turner at jturner@hpgconnect.com to arrange a confidential discussion

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Engineering

Senior Validation Specialist

Airport West
Competitive

An outstanding opportunity exists for an experienced Validation Specialist to join a leading pharmaceutical manufacturing organisation. This senior technical role is ideal for someone who enjoys solving complex analytical challenges, driving continuous improvement and influencing best practice across quality and laboratory operations. Working within the Analytical Science & Technology team, you will provide subject matter expertise in analytical method validation, development, troubleshooting and lifecycle management while supporting cross-functional projects and regulatory compliance. About the Role: As the Senior Validation Specialist, you will play a key role in ensuring analytical methods remain robust, compliant and fit for purpose throughout their lifecycle. You will: Lead analytical method validation, development and optimisation activities Provide technical expertise for troubleshooting complex laboratory testing issues Drive method standardisation and robustness programs Lead analytical method transfers across manufacturing sites Support regulatory submissions, inspections and audits Design and manage experimental studies involving new analytical technologies Review validation data and identify trends, deviations and improvement opportunities Influence continuous improvement initiatives across Quality Control operations Collaborate closely with Quality, Manufacturing, Technical Development and cross-functional stakeholders To be successful, you will bring: Bachelor's Degree in Science or a related discipline Experience within pharmaceutical, biopharmaceutical or other highly regulated manufacturing environments Strong understanding of cGMP and Quality Control laboratory operations Experience in analytical method validation and/or analytical method development Knowledge of CAPA, Change Control and quality systems Strong troubleshooting and root cause analysis capability Excellent written and verbal communication skills Ability to manage multiple technical projects and influence stakeholders What's on Offer Opportunity to work with advanced analytical technologies Senior technical specialist position with broad organisational influence Collaborative, science-driven culture Diverse project work across validation, method development and continuous improvement Why Apply? This is an excellent opportunity for an experienced validation professional looking to step into a highly visible technical leadership role where your expertise will directly influence product quality, laboratory innovation and continuous improvement. If you're passionate about analytical science, quality and solving complex technical challenges, we'd love to hear from you. Click Apply NOW, or contact Jo Turner (Divisional Manager) jturner@hpgconnect.com for a confidential discussion

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Customer Service

Customer Service Representative - Victoria

Mulgrave
$65000 - $70000 per annum

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Warehousing and Logistics

Distribution Clerk - Warehousing

Jacana
$42 - $43 per hour

Benefits Competitive hourly contractor rate + super Opportunity to work with a global biopharmaceutical manufacturer operating GMP-regulated logistics and warehousing facilities. Stable Monday–Friday shifts with potential extension and longer-term opportunities. About the Company A global biopharmaceutical manufacturer supplying essential therapies to patients worldwide. The organisation operates within a highly regulated GMP environment and is recognised for its strong safety culture, quality systems and commitment to operational excellence. About the Opportunity This is an opportunity to join a high-volume Warehouse & Logistics function supporting manufacturing operations through accurate, compliant and timely material handling. You’ll play a key role in ensuring goods are safely received, stored and distributed across site operations, working within a structured GMP framework. Multiple positions are available across morning and afternoon shifts. Duties Receive, check and process incoming materials in line with warehouse and GMP requirements. Operate forklifts to move, store and retrieve materials safely and efficiently. Ensure accurate storage, handling and movement of stock to support site operations. Maintain high standards of safety, compliance and housekeeping within the warehouse. Essential Skills and Experience Minimum Year 12 education (or equivalent) Current forklift licence essential Previous experience in warehousing, logistics or distribution Industry experience within Healthcare, Pharmaceuticals, Biotechnology, Medical Devices or Hospital setting Culture Safety-focused, compliance-driven and team-oriented. You’ll join a collaborative logistics team that values accountability, clear communication and continuous improvement in a regulated manufacturing environment. How to Apply Click apply or contact Rohan Lallbeeharry, Senior Recruitment Consultant at rlallbeeharry@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group specializes in healthcare recruitment across all areas, including clinical research, medical affairs, pharmacovigilance, and more. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing For more job opportunities, visit www.hpgconnect.com

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.