Customer Service

Customer Service Team Leader

• East Ryde
• $95000 per annum

Benefits $95,000 salary + superannuation 12 month fixed term contract  Opportunity to lead a dedicated team of 7 professionals Located in Macquarie Park, with hybrid working model  Career development in the healthcare sector Flexible, collaborative, and people-focused team culture About the Company This organisation is a well-established, national leader in the healthcare sector. They are known for delivering high-quality solutions across medical devices products. With a strong reputation for operational excellence and a collaborative, supportive environment, they foster continuous improvement and innovation throughout their teams. About the Opportunity As the Customer Care Team Leader, you will be responsible for guiding, developing, and mentoring a team of seven Customer Care Consultants and Seniors. Reporting to the ANZ Customer Care Manager, you will drive a culture of excellence, accountability, and customer focus. Your role is critical to ensuring the delivery of efficient, accurate, and professional service to internal and external stakeholders. You will leverage data and insights to manage team performance, enhance processes, and support wider business objectives. Collaborating closely with supply chain, finance, sales, and other departments, you will help ensure that customers consistently receive outstanding service. Duties Lead, coach, and inspire a team of 7 Oversee daily operations, including team workload and queues Investigate and resolve customer inquiries, issues, and complaints Monitor KPIs, SLAs, and team performance metrics Implement process improvements using data-driven insights Collaborate with internal stakeholders to support business objectives Develop and deliver training for new and existing team members Support audit activities and ensure compliance with policies and procedures Drive a culture of accountability, respect, and continuous improvement Skills and Experience Demonstrated leadership experience in customer service Experience in regulated, product-focused industries (pharma, OTC, medical devices), Consignment or Loan Kit experience is highly desirable  Competence with SAP or similar ERP/CRM systems for order management and reporting Strong problem-solving and decision-making skills, ensuring high accuracy for month end  Culture Supportive, collaborative, and growth-oriented. A team environment where people are valued and empowered to achieve results. How to Apply Click apply or contact Hannah Dixon on 02 8877 8777 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions—executive, permanent, contract/temp—across all levels, within all areas of healthcare: Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial: Marketing, Sales, Analytics, Government, and External Affairs. Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.