HPG Specialising in Customer Service Jobs

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Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

St Leonards
$65000 - $72000 per annum

Benefits Free parking on site every day Modern offices with onsite training facility Permanent, full time position – Monday to Friday 8:30am – 5:00pm About the Company Join a global Dental Devices leader as a Customer Service Representative in a full-time, on-site role based in Artarmon, Sydney. You’ll support premium products used across medical, dental and diagnostic settings, while working with a long-tenured, supportive team. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in Artarmon, you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations Manage incoming customer calls (15–20 per day), online chat and emails across the team Coordinate local urgent deliveries and pick-ups via courier Support outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP S/4 HANA highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Representative

Pemulwuy
$70000 - $75000 per annum

Benefits Office is located in Pemulwuy, 2145 Permanent full time opportunity $75,000+ Super Exceptional training provided and ongoing exposure to the pharmaceutical industry About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, clinical trial logistics support, secondary packaging, accounts management, customer service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia. About the opportunity Joining a team of 9 in Customer Service, this opportunity arises due to growth of the team and business - you will own a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP, back orders and investigations. Extensive and supportive training is provided. Duties Day to day management of your own portfolio of principals ( customers) Managing inbound and outbound product deliveries Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders Answer 20-30 calls per day answering enquiries from customers and principal clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers Reporting on fulfilment and stock availability for customers and commercial teams Liaise with medical practitioners and other stakeholders responsible for optimal patient care Skills and Experience Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases. Culture The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic. How to Apply Click apply or email me, Kelly-Ann Turner, Senior Recruitment Consultant on kapedersen@hpgconnect.com or a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Administration and Business Support,Customer Service

Customer Service Representative

East Ryde
$38 - $40 per hour, Benefits: Paid leave and Super

Benefits Global diagnostics company 2 year maximum term contract $40 per hour + Super + accrued leave + paid public holidays Macquarie Park 2113 Liaising between multiple internal and external stakeholders About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity This is a hands-on, high-volume order entry role within a regulated medical device environment. You’ll be responsible for processing orders end-to-end with speed and precision, ensuring accuracy that directly supports customer service and patient outcomes. You’ll also manage customer queries, liaise with internal teams and field staff, and take ownership of orders through to fulfilment. This role suits someone who enjoys structure, detail, and working in a fast-paced environment. Duties High-volume entry of replacement and new product orders • Order fulfilment and tracking using SAP • Resolving customer queries and complaints • Liaising with internal teams and field personnel • Supporting consignment stock processes Skills and Experience • Experience in high-volume order entry or customer service • Background in Medical Devices, Pharma, or Biotech • Strong attention to detail and systems confidence • SAP experience highly desirable (Esker advantageous) • Professional, empathetic communication style Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. • Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; • Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; • Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; • Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

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Customer Service,Manufacturing and Production

Customer Service Specialist

Frenchs Forest
$75000 - $76000 per annum

Permanent customer service role with a leading biotechnology company, circa $75,000 + super, based in Frenchs Forest 2086 with on-site parking, wellness benefits and great team culture. Benefits Permanent role with a well-established biotechnology healthcare company Circa $75,000 + superannuation (depending on experience) On-site parking with a bus stop directly outside the office Well-being & lifestyle perks – on-site massages, reduced gym membership, monthly team lunches Supportive environment with opportunities to grow your career in healthcare About the company Our client is a well-established healthcare organisation specialising in biotechnology solutions that support patient surgeries. Partnering with hospitals and clinical teams across Australia, they are committed to delivering exceptional service and improving patient outcomes. About the role As a Customer Service Representative, you will report to the Customer Service Manager and join a collaborative team of eight customer service professionals. You’ll play a key role in managing time-critical orders, supporting consignment stock, and providing high-quality service to hospitals, customers and clinical partners. This role suits someone who thrives in a fast-paced environment, enjoys problem solving and is genuinely committed to customer satisfaction. Key responsibilities Respond to inbound phone and email enquiries from hospitals, clinics and internal stakeholders Process time-critical orders accurately, including consignment stock and loan kits Liaise with cross-functional teams (warehouse, logistics, sales and clinical teams) to ensure on-time delivery Maintain strong, professional relationships with customers and clinical partners Proactively troubleshoot issues and provide solutions-focused support within required timeframes Skills & experience 2–4+ years experience in a customer service role within medical devices, biotechnology or FMCG Strong background in order fulfilment; experience with consignment stock or loan kits highly advantageous Confident using ERP systems – Oracle preferred (SAP, SAGE or JDE also well regarded) Solid Excel skills and ability to work with data accurately High attention to detail with the ability to multi-task and prioritise in a deadline-driven environment Proven problem-solving skills and a proactive, customer-first mindset Clear and concise verbal and written communication skills Culture You’ll be joining an engaged, hard-working and supportive team who put the patient’s best interests at the centre of every decision. The environment is collaborative, professional and growth-focused, offering the chance to develop your skills and progress your career in healthcare and biotechnology. How to apply To apply, please click Apply now or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Customer Service Representative

St Leonards
$65000 - $72000 per annum

Benefits Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day), online chat and emails across the team Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP S4 Hana highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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