HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

Need assistance recruiting a role? Click here!

Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

See all available roles

Submit a CV

Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Team Leader

Belrose
$85000 - $90000 per annum, Benefits: Bonus and Super

Benefits: $85,000 + Super + Bonus Opportunity for career development Located in Northern Beaches, with staggered start time Global medical device organisation About the Company: A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. About the Opportunity: As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market. Key Responsibilities: Monitor and supervise the daily tasks and functions of the Customer Service Team Be the key point of contact for all internal and external customer complaints, escalations and issues Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required Recruitment and selection of staff Management of induction program for direct reports and ongoing training and development Monitor staff performance against established KPIs Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Previous experience with ERP systems, specifically SAP and processing of purchase orders in a busy industry Gained leadership experience in a 2IC capacity or similar and looking for next step in career How to Apply: Click apply or contact Jane Nichols or Kelly Ann Pederson on 02 8877 8714 for a confidential discussion.

Read more Apply now

Customer Service

Customer Service Representative

Belrose
$65000 - $67000 per annum, Benefits: + Super

Benefits: $65,000 + Super + Bonus Great opportunity for career growth Hybrid working model, with staggered start times from 8-5:30 PM Work within a well-established Australian Medical Device organization About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing, Key Responsibilities: Monitor and respond to customer enquiries across phone calls and email in a high volume capacity Process orders both manually and using EDI by strict cut off times Be agile and adaptable to manage urgent patient on table scenarios Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams Keep up to date records of customer interactions in Salesforce Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock Investigations regarding product disputes, arranging credits as necessary Collaborate and contribute to regular team meetings Ad hoc reporting as necessary in SAP & Salesforce Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service

Customer Service Representative

St Leonards
$36 per hour

Benefits: St Leonards location. Flexible & agile culture - WFH 2 days per week once trained. High visibility role with global optical devices leader Potential for opportunity to go permanent The Company The client is a global medical device business specializing in category breaking orthodontic solutions, leveraging digital technology to deliver customized, discreet dental treatments. It operates primarily through partnerships with orthodontists and dentists, targeting both adults and teens seeking aesthetic dental corrections. The Role: Join our customer service team and play a key role in supporting both our customers and the sales function. You'll respond to customer enquiries via phone and email, process orders accurately, and stay informed on monthly promotions and incentives – all while ensuring every customer experience is seamless, responsive, and world-class. Duties Email enquiries and inbound calls Order processing in SAP Customer follow-up and troubleshooting Digital support (chat function coming soon) Collaboration with Sales, Logistics, and Operations Skills & Experience: Strong phone manner – able to take charge of a call, steer it efficiently, and tailor tone depending on the caller’s mood and needs Adaptability – our business model evolves quickly, and you’ll need to flex with it Systems aptitude – comfortable with SAP, Salesforce, Teams, phone and web-based platforms Detail-focused – accuracy is key across orders, documentation, and follow-up A passion for customer experience – someone who genuinely enjoys solving problems for people Resilience – able to stay positive in a dynamic, sometimes demanding environment How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service

Customer Service Representative

Frenchs Forest
$67000 - $72000 per annum

Biotechnology Company Permanent Role | $70,000 - $75,000 + Super | Attractive Benefits Location: Frenchs Forest, NSW 2086 On-site parking, plus easy access to public transport with bus stop directly outside About the Company: Join a passionate and well-established healthcare organisation dedicated to improving the health and well-being of the Australian community. Specialising in biotechnology solutions for patient surgeries, our client provides high-quality products and services that make a tangible difference in the lives of patients. If you're eager to grow and contribute to an industry that truly matters, this is the opportunity for you. About the Opportunity: In this role, you will play an essential part in managing customer service operations for your dedicated territory. You will work closely with the Customer Service Manager and a dynamic team of professionals. You’ll be responsible for managing consignment stock, processing customer orders, and handling customer inquiries, all while maintaining a high standard of service. The role will appeal to someone who brings experience and a strong desire to learn and grow within a supportive team and company culture. Duties: • Process and manage customer orders within your assigned territory • Manage consignment stock and ensure timely deliveries • Handle customer inquiries via phone or email • Provide support to both the customer service and clinical teams as required • Collaborate with cross-functional teams to ensure seamless service delivery Skills and Experience: • Proven customer service experience (preferably 2+ years) in a medical device, biotechnology or FMCG environment • A bright disposition with a positive, can-do attitude • Strong attention to detail and a mature approach to work • Excellent verbal and written communication skills • Solid time management skills and the ability to work efficiently under pressure • Prior experience with Microsoft Office (2+ years) • ERP system experience, MYOB EXO literacy is preferable, but not essential • A team-oriented mindset with the dedication to contribute to a positive workplace culture Culture: This organisation prides itself on fostering a supportive, inclusive, and collaborative team environment. As part of the team, you'll enjoy access to fantastic employee benefits including on-site massages, reduced gym membership, and regular team lunches. A friendly, supportive workplace where you can make a real impact on patient care. The organisation values continuous learning and development, so you’ll receive tailored training to ensure you grow in your role and are confident in your responsibilities. How to Apply: If you are looking for a challenge and want to be part of a company that truly values its people, we’d love to hear from you. Click apply or contact Jane Nichols, Recruitment Consultant, at 02 8877 8714 for a confidential discussion. About Us: Healthcare Professionals Group recruit positions at all levels across biotechnology, medical devices, pharmaceuticals, and scientific companies. For more job opportunities in the healthcare sector, visit www.hpgconnect.com.

Read more Apply now

Administration and Business Support,Customer Service

Inventory Specialist

Belrose
$90000 - $100000 per annum

Benefits Key operational role supporting surgical case readiness across Australia Work closely with field teams, supply chain and commercial teams Join a respected global leader in medical technology Strong focus on systems, processes and continuous improvement Great career progression and team culture About the company This global medical device company partners with hospitals and healthcare providers to deliver high-quality surgical and diagnostic solutions. Their reputation for reliability and innovation is built on strong processes, compliance, and collaborative teams. With a national presence in Australia, they continue to expand their footprint and product offering. About the opportunity As an Inventory Specialist, you’ll take ownership of product availability in the field. Your work will directly support procedures by ensuring the right product is in the right place at the right time – from consignment inventory to trunk stock and case-related logistics. You’ll work closely with sales teams, planning and analytics to ensure visibility, accuracy and compliance across all inventory-related activities. This is a hands-on, detail-oriented role with a mix of coordination, problem-solving and reporting responsibilities. Duties Coordinate inventory for field-based surgical cases Monitor consignment usage, stock rotation and reconciliation Partner with sales and planners to optimise field inventory strategy Reduce expiry, missing stock and delays across all field locations Train new field staff on inventory systems and processes Contribute to monthly reporting and business reviews on stock performance Work cross-functionally with supply chain, analytics and planning teams Provide back-up support for order entry and operations as needed Skills and Experience Experience in inventory, logistics, supply chain or operations Strong analytical and Excel skills (pivot tables, VLOOKUP, etc.) Familiarity with SAP, Oracle, JD Edwards or similar ERP systems Experience in a regulated product environment (medical, pharma, or similar) Culture This is a well-established, high-performing team that values accuracy, accountability and clear communication. You'll be supported by leaders who understand the operational importance of your work, and you'll collaborate closely with stakeholders across the business. How to Apply Click apply now or contact Jane Nichols Divisional Manager for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. We specialise in: Scientific & Regulatory – Clinical, Regulatory, Market Access Commercial – Sales, Marketing, Business Analytics Operations & Support – Supply Chain, Inventory, Finance, Logistics Clinical – Allied Health, Nursing, Medical Imaging For more roles, visit www.hpgconnect.com

Read more Apply now

Engineering,Administration and Business Support

Service Coordination

Macquarie Park
$70000 - $85000 per annum

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com

Read more Apply now

Click to EditClick to EditSee all CUSTOMER SERVICE jobs available

LATEST CONTENT

Customer Service

Meet our team of Recruitment Specialists:

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Jobs in Customer Service.

Customer Service Team Leader

Customer Service Representative

Customer Service Representative

Customer Service Representative

Inventory Specialist

Service Coordination

LATEST CONTENT

Building for the future with today’s talent. Is your organisation f...

Unlocking the Secrets of Effective Communication in Customer Service

10 Essential Skills for Customer Service Success in the Medical Ind...

The World Of Customer Service ft. Jane Nichols & Kate Toohill (Mini...

What Are Employees Looking For This Holiday Season?

What Gifts Are You Offering Your Employees This Holiday?