HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Jobs in Customer Service.

Customer Service

Customer Care Associate Manager

East Ryde
$125000 - $135000 per annum, Benefits: Great company benefits

Benefits $120,000 - $135,000 + Super + 10% annual bonus Macquarie park location, parking on site Internal development and progression About the Company A leading healthcare organization experiencing rapid growth and expansion in the orthopaedic and medical device sector. This business is known for its supportive culture, strong leadership team, and focus on innovation. With a well-established market presence, they are committed to providing high-quality service to hospitals, healthcare providers, and medical professionals. About the Opportunity This newly created Associate Customer Service Manager role is a fantastic opportunity for a seasoned leader to drive team performance, implement process improvements, and manage key stakeholder relationships across Australia and New Zealand. The role involves leading a team of six Team Leaders, each overseeing customer service teams across different states, with a total team size of 35-50 employees. The company is seeking a leader with proven experience in change management, skills development and process improvement. You will work closely with the ANZ Customer Service Manager to drive operational efficiency, develop customer-focused strategies, and support the successful integration of Salesforce. Duties Lead and mentor six Team Leaders managing regional customer service teams Implement change management initiatives to enhance performance and team efficiency Oversee recruitment, training, and career development across ANZ customer care teams Monitor and improve KPIs, SLAs, and customer experience metrics Drive stakeholder engagement across hospitals, sales teams, and procurement departments Manage reporting, data analytics, and dashboard creation to track team effectiveness Identify process improvement opportunities within order management and service operations Lead performance management initiatives, including PIPs and talent retention strategies Support the integration of Salesforce, whilst enhancing efficiencies in SAP & Zendesk. Experience Required Strong managerial experience in Customer Service Background in Medical Devices is crucial Strong understanding of change management, performance management, and process improvement Experience with data analytics, dashboard reporting, and KPI tracking Proficiency with SAP, Salesforce, and Zendesk Strong stakeholder engagement skills, particularly in the healthcare and procurement sectors Ability to manage complex team structures and implement restructuring strategies Culture Our client fosters a positive and nurturing company culture that is well known for it's focus on internal progression and development, leading to long term retention of employees. Our client has a strong focus on employee wellbeing with wellness days, volunteer days, monthly awards and recognition as well as health checks and skin checks. This is a dynamic, fast-paced environment with a leadership team that values accountability, results, and a strong coaching culture. How to apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Administration and Business Support,Customer Service

Customer Care Representative

Macquarie Park
$65000 per annum

Benefits: 12-month contract with an immediate start—stability and career growth! Be part of a company transforming healthcare through innovative medical devices. Your work directly supports life-changing medical treatments and surgeries. Collaborative, close-knit team with a strong sense of purpose. Onsite parking and easy access to public transport, hybrid working. About the Company Join a leading Medical Devices company at the forefront of healthcare innovation. This company plays a crucial role in delivering life-saving medical solutions, supporting hospitals, clinics, and healthcare professionals. With a strong reputation for excellence, they offer a dynamic, supportive, and mission-driven work environment. About the Opportunity As a Customer Service Representative, you won’t just be processing orders—you’ll be ensuring hospitals and healthcare providers receive the equipment they need to save lives. With elective surgeries increasing, your role will be pivotal in delivering seamless support to healthcare professionals. From managing urgent orders in SAP to maintaining accurate customer records, your work will directly contribute to patient care and better health outcomes. Duties: Ensure critical medical devices reach hospitals and clinics on time. Update and manage sales orders and invoices in SAP with accuracy. Resolve customer queries efficiently to support smooth healthcare operations. Maintain data integrity to ensure compliance and efficiency. Work closely with internal teams to improve processes and enhance service. Keep detailed records to ensure seamless operations. Contribute to a fast-paced and meaningful work environment where every task has an impact. What You Bring to the Team: SAP & Salesforce experience is highly desirable —you’ll be handling key medical orders. Customer Service experience in Medical Devices, FMCG, or other Healthcare sectors. Previous experience in Administration or Data Entry. Strong communication skills—you’ll be working with medical professionals. A passion for making a difference in people’s lives through your work. Why This Role Matters: Every device you help deliver, every issue you resolve, and every order you process contributes to better patient outcomes, successful surgeries, and life-saving treatments. This is more than just a job—it’s a chance to make an impact in the healthcare industry. How to Apply: Click Apply or contact Kelly-Ann Pedersen, Recruitment Consultant, on 0488 808 787 for a confidential discussion.

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Customer Service

Customer Service Coordinator

Adelaide
$65000 per annum

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers.Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Melbourne based Full time-perm role How to Apply Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

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Customer Service

Customer Service Representative

Frenchs Forest
$67000 - $72000 per annum

Benefits · Biotechnology company · Permanent Role · $67,000 - $72,000 + Super · Attractive employee benefits including on-site massages, reduced gym membership, monthly lunches · Parking on-site · Office located in Frenchs Forest 2086, with bus stop located directly outside About the company A well-established healthcare company with a passion for providing biotechnology solutions for patient surgeries. Our client looks to provide the best level of service possible enhancing the quality of life to patients all over Australia. About the opportunity In your new customer service representative role, you will report directly to the Customer Service Manager and work as part of a team of 8 customer service professionals. You will be required to have excellent communication skills, attention to detail and ability to multi task, whilst working to deadlines. Ability to problem solve and work cohesively with hospitals, customers, and clinical partners. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties · Answer phone calls and emails · Process time critical orders and handle consignment stock · Liaise with cross-functional teams · Maintaining relationships with customers Skills and Experience · Previous experience (2-4 plus years) in customer service in a medical device, biotechnology or FMCG environment · Strong experience with order fulfilment · Experience with consignment stock or loan kits is advantageous · ERP experience - Oracle preferred, or similar SAP, SAGE, JDE · Excel skills · Strong attention to detail and multi-tasking ability · Ability to problem solve · Clear and concise verbal and written communication skills Culture Working environment is engaging and hard working - fantastic team with the patient's best interest at the core of daily decisions. How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Customer Service Representative - Hospequip - Brendale

Queensland
Competitive

About the company A trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Responsibilities Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP & SalesForce. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers who may have communication challenges. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Clinical Research,Customer Service

Branch Support Officer

Perth
$33.65 per hour

About the Company This organisation is a global leader in delivering innovative healthcare products and services to professionals across the dental, medical, and animal health industries. With a strong focus on ethics, service, and team collaboration, they are committed to improving lives and providing exceptional support to their clients and customers. About the Opportunity As the Branch Support Officer, you will be a critical link between the sales, service, and customer care teams across your state-based branch. You’ll be responsible for coordinating spare parts, processing orders and returns, managing data in CRM systems, and supporting the broader sales team to ensure outstanding customer experiences. Key Responsibilities Coordinate courier bookings and spare part logistics Process sales orders, credit notes, and warranty claims Apply credit card payments and liaise with the credit team Handle inbound sales support calls related to products, pricing, orders, and returns Maintain spare parts inventory and ensure timely processing of transfers Support the Sales Team with marketing promotions and follow-up calls Assit with service relocations, equipment quotes, and administrative tasks Skills and Experience Previous experience in an administrative, logistics, or internal sales support role High attention to detail and process-oriented mindset Excellent communication and stakeholder management skills Strong system proficiency – ideally with Salesforce, Pronto or similar Ability to multitask and meet deadlines in a fast-paced environment The Culture This company promotes a workplace culture built on teamwork, ethical conduct, and a strong commitment to service excellence. You’ll join a people-first business that prioritises ongoing training and meaningful career progression. How to Apply Ready to take the next step in your career? Click "Apply Now" to submit your resume, or contact Maddy Dwyer (03 9938 7101) at HPG for a confidential discussion. About Healthcare Professionals Group (HPG) Healthcare Professionals Group (HPG) is Australia’s largest and most connected healthcare recruitment agency. With over 28 years of experience, we partner with leading healthcare companies across medical, dental, pharmaceutical, and life sciences to connect top talent with meaningful opportunities.

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