HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

Need assistance recruiting a role? Click here!

Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

See all available roles

Submit a CV

Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

Macquarie Park
$38 - $40 per hour

Benefits Global diagnostics company 12 Month casual contract $38-40 per hour Macquarie Park 2113 Liaising between multiple internal and external stakeholders About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role you will report directly to the customer service manager, working as part of a team of two technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. Duties Ordering replacement or new product orders Ensure complaints are resolved quickly and expertly, and escalated when required Provide a high level of Customer Service Order fulfillment using SAP Support field personnel Skills and Experience Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation Strong communication skills SAP and Esker knowledge desirable Strong attention to detail and multi-tasking ability Empathetic and professional interpersonal skills Exposure to consignment stock Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

Read more Apply now

Customer Service

Customer Service Representative

St Leonards
$65000 - $72000 per annum

Benefits Start date 1st December Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site Academy, lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service,Sales

Inside Sales

Sydney
$80000 - $90000 per annum, Benefits: Incentive Scheme

Benefits: Global leader with a strong presence in the Australian market Own all strategic marketing initiatives Flexible & agile culture Top level cover family health insurance, Life Insurance Make your mark on the Australian healthcare landscape The Company This well-established business has achieved great success across the globe, disrupting the therapeutic area’s status quo and significantly impacting both HCPs and patients. Their technology is second to none and has revolutionised what is considered the new ‘normal practise’ for patients. Having built a strong and recognised brand in the Australian market, they continue to expand and invest locally to support their growth and development. The Role: This is an office-based Inside Sales position within the Sales team, available due to internal growth and development. Our client is seeking a self-motivated, energetic candidate with sales and healthcare experience to join their team. Working from the office, you will engage with key customers across Australia to build strong relationships, provide product information, and support the wider sales function in driving growth. Skills & Experience: To be successful in this role you will require the following: Previous experience or exposure within the healthcare industry, diabetes knowledge is advantageous Clinical experience or understanding of patient pathways would be highly regarded Some sales experience is preferred but not essential Strong communication and listening skills Excellent written and verbal communication skills A high achieving and highly motivated personality Excellent time management and organisation skills A friendly personality and attitude as well as the ability to take ownership of your role Experience or familiarity with Salesforce CRM system highly desirable How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

Read more Apply now

Customer Service

Customer Service Representative

Belrose
$65000 per annum, Benefits: + Super

Benefits: Kickstart your career in healthcare and medical devices Comprehensive training with long-term career growth opportunities Work with a well-established Australian organisation making a real difference in people’s lives About the Company: A trusted supplier of high-quality equipment that enhances assisted living, supporting hospitals, aged care facilities, and community healthcare providers. This organisation is committed to delivering exceptional service and innovative solutions. With new leadership in place, there’s been increased investment in technology, expansion across the market, and strong job security for the future. About the Opportunity: This is an exciting role for someone early in their career who wants to build strong foundations in healthcare operations. You’ll work closely with hospitals and sales representatives to ensure surgical devices are delivered, tracked, and managed seamlessly. From order processing to returns and investigations, you’ll gain valuable exposure to the medical device industry while being fully supported with training and development. Key Responsibilities: Act as the first point of contact for hospitals and sales representatives regarding surgical devices Manage orders, quotes, and purchase orders with accuracy and attention to deadlines Track and reconcile consignment stock used in hospitals Process product returns and credits, investigating discrepancies as needed Communicate with customers & Sales reps regarding backorders, pricing discrepancies, and general enquiries. Collaborate with logistics, warehouse, and supply chain teams to ensure smooth delivery of surgical devices Maintain accurate records in SAP and Salesforce (training provided) Skills and Experience: Customer Service experience within medical devices, consumer goods or a call centre Order Processing experience in SAP Strong communication skills (written and verbal) Excellent attention to detail and accuracy when processing information Organised and able to prioritise tasks in a fast-paced environment Positive, proactive attitude with a strong willingness to learn Exposure to SAP or Salesforce is beneficial but not essential – training provided How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service,Supply Chain and Procurement

Customer Operations Specialist - 4am Start

Macquarie Park
$65000 - $75000 per annum

Benefits: $65,000 – $73,000 + Super (depending on experience) Shift: 4:00 am – 12:00 pm Monday to Friday 100% onsite role in Macquarie Park with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands on training program High impact purpose driven environment – every shift directly contributes to patient care About the Company: This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care. About the Opportunity: We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres. You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes. Skills and Experience: Strong background in logistics coordination dispatch or high volume call centre environments Experience in healthcare surgical scheduling or pharmacy support highly regarded Proficiency in SAP or similar ERP systems is highly valued Decisive problem solver who can work under pressure with minimal supervision Professional calm and effective communicator with hospital and pharmacy stakeholders Exceptional attention to detail and process accuracy Highly collaborative able to work effectively in a small team environment Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role How to Apply: Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Click to EditClick to EditSee all CUSTOMER SERVICE jobs available

LATEST CONTENT

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Customer Service Representative

Customer Service Representative

Inside Sales

Customer Service Representative

Customer Operations Specialist - 4am Start

Building for the future with today’s talent. Is your organisation f...

Unlocking the Secrets of Effective Communication in Customer Service

10 Essential Skills for Customer Service Success in the Medical Ind...

The World Of Customer Service ft. Jane Nichols & Kate Toohill (Mini...

What Are Employees Looking For This Holiday Season?

What Gifts Are You Offering Your Employees This Holiday?