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Customer Service

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

  • Mascot
  • $75000 - $80000 per annum

Benefits • Be a part of a global Biopharmaceutical company • 3 days WFH, office located in Mascot • Great, collaborative company culture About the company An international biopharmaceutical organisation dedicated to harnessing the expertise of its workforce and a specialised approach to advance innovative therapies that address complex and critical health challenges. About the opportunity Being the integral link between the company and it’s customers, your responsibility will be to respond to customer enquiries within a timely manner, update SAP with accurate customer information, and process orders in an efficient and timely manner. Culture Passionate thought leaders encouraging innovation and agility in a changing pharmaceutical landscape. Creating a culture of engaged, thoughtful and passionate employees. Driving a culture of engagement by listening and acting. Duties • Process orders using SAP • Answer customer enquiries via phone & email in a timely manner • Support Field Sales team with efficient communications and response to requests • Optimise customer communications by giving exceptional descriptions of products, availability and pricing • Liaising with Divisional staff, internal operations and 3PL, displaying strong communication skills Skills and Experience • SAP Order Processing experience is highly regarded for this role • Exposure to Medical Device & Pharmaceutical industries  • Strong customer service skills, managing customer expectations • Ability to understand products and be able to communicate their uses to customers • Exceptional time management & organisational skills • Understanding of neighbouring functions within the business • Ability to build strong, lasting relationships with customers and cross functional teams How to Apply Click apply or reach out to Divisional Manager Jane Nichols on jnichols@hpgconnect.com or 02 8877 8714 About Us Healthcare Professionals Group. Recruiting all positions, at all levels, in the Healthcare industry - Biotechnology, Medical Devices and Pharmaceutical companies. For more healthcare related job opportunities visit www.hpgconnect.com

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Customer Service,Human Resources

Recruitment Consultant

  • Sydney
  • $65000 - $70000 per annum

Benefits Monthly commissions, quarterly and annual accelerators Quarterly and annual awards - for exceeding targets Enjoy additional leave benefits - including monthly RDOs for hitting targets and a day off for your birthday! Hybrid work - flexible home/office model Industry-leading technology & recruitment tools Dedicated onsite marketing & social media team - to boost your profile Collaborative team culture - our recruiters have an average tenure of over 5 years About the company HPG is Australia’s leading healthcare recruitment agency. Our recruiters work collaboratively across key clients, giving you access to an extensive network of resources, clients, and candidates to drive your success. About the opportunity We’re seeking a Senior Recruitment Consultant to take ownership of our Warehouse & Production Desk. This is a high-performing, dual desk, recruiting across both blue-collar and leadership roles in warehousing, logistics, production, and manufacturing. You’ll work with a strong network of clients and candidates, delivering high-quality recruitment solutions in a fast-paced and rewarding environment. This is a 360° recruitment role, allowing you to build your own desk, drive business growth, and manage end-to-end recruitment processes. You’ll also benefit from working with an experienced team that shares candidates, insights, and opportunities to enhance your success. About You Experienced agency recruiter, comfortable working in a fast paced environment Strong business development skills, confident in winning and growing client relationships Ability to manage a dual desk, balancing temp and perm placements Customer-focused and service-driven, dedicated to delivering quality outcomes for clients and candidates Team player, understands the benefits of collaboration and knowledge-sharing Quick learner, with an excellent attention to detail Culture Welcoming, supportive & passionate team environment that encourages collaboration, personal growth and success. How to Apply Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.

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Customer Service

Customer Operations Specialist - Planned Services

  • Macquarie Park
  • $65000 per annum

Benefits Early shifts ideal for work-life balance or avoiding peak-hour commutes Hours: Early Shift (4am–12pm) or Rotating 8-Hour Shift (between 7am–6pm) Full-time, onsite role in a collaborative team setting, located in Macquarie Park 2113 Make a meaningful impact by supporting healthcare-related logistics Join a values-driven company with national reach Structured onboarding and training with clear processes and support About the company Our client is a national organisation operating in the healthcare logistics space, partnering with a range of medical and life sciences organisations to ensure the timely, safe delivery of urgent products. The company is committed to operational excellence and ethical service delivery, with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney. About the opportunity This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer Operations Executive, you’ll manage customer job bookings from start to finish – whether it’s a time-sensitive hospital delivery or a temperature-controlled shipment. You'll liaise with internal teams, couriers, suppliers, and hospitals to ensure smooth and timely service. You'll need to think fast, communicate clearly, and take initiative when issues arise. The role is based in Macquarie Park and reports to a Team Manager within a dynamic and fast-paced environment. Duties Handle inbound calls, emails, and chat messages Manage urgent delivery bookings and updates in real time Enter data accurately into internal systems Coordinate with drivers, operations teams, and customers Monitor and troubleshoot critical deliveries Proactively update stakeholders on any delays or disruptions Liaise with internal teams for quotes, issues and escalations Support freight recovery and customer follow-up Skills and Experience Experience in a call centre or customer support environment Strong problem-solving and multitasking ability Excellent verbal and written communication Able to work rotating or early shifts onsite in Macquarie Park Culture Supportive, fast-paced, and service-driven – the team shares a clear mission and takes pride in playing a role in real-world patient impact. How to Apply Click apply or contact Jane Nichols, Divisional Manager on (02) 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across healthcare – executive, permanent, contract/temp – across: Pharmaceuticals, Biotechnology, Medical Technology, Clinical Care, and Infrastructure. Medical Affairs & Life Sciences – Regulatory, Medical, Clinical, PV, Quality Commercial – Sales, Marketing, Analytics, Government Affairs Business Ops & Infrastructure – Customer Service, Admin, Supply Chain, IT, HR Clinical Care – GP, Nursing, Allied Health, Imaging, Medical Specialties Visit www.hpgconnect.com for more opportunities.

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Customer Service

Customer Care Representative

  • Macquarie Park
  • $65000 - $75000 per annum, Benefits: + Super

Benefits: $65,000 – $75,000 + Super based on experience  Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care.   About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives.   Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable   How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Administration and Business Support,Customer Service

Service Coordination

  • Macquarie Park
  • $70000 - $85000 per annum

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com

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Administration and Business Support,Customer Service

Inventory Specialist - Customer Service

  • Belrose
  • $90000 - $100000 per annum

Benefits Key operational role supporting surgical case readiness across Australia Work closely with field teams, supply chain and commercial teams Join a respected global leader in medical technology Strong focus on systems, processes and continuous improvement Great career progression and team culture About the company This global medical device company partners with hospitals and healthcare providers to deliver high-quality surgical and diagnostic solutions. Their reputation for reliability and innovation is built on strong processes, compliance, and collaborative teams. With a national presence in Australia, they continue to expand their footprint and product offering. About the opportunity As an Inventory Specialist, you’ll take ownership of product availability in the field. Your work will directly support procedures by ensuring the right product is in the right place at the right time – from consignment inventory to trunk stock and case-related logistics. You’ll work closely with sales teams, planning and analytics to ensure visibility, accuracy and compliance across all inventory-related activities. This is a hands-on, detail-oriented role with a mix of coordination, problem-solving and reporting responsibilities. Duties Coordinate inventory for field-based surgical cases Monitor consignment usage, stock rotation and reconciliation Partner with sales and planners to optimise field inventory strategy Reduce expiry, missing stock and delays across all field locations Train new field staff on inventory systems and processes Contribute to monthly reporting and business reviews on stock performance Work cross-functionally with supply chain, analytics and planning teams Provide back-up support for order entry and operations as needed Skills and Experience Experience in inventory, logistics, supply chain or operations Strong analytical and Excel skills (pivot tables, VLOOKUP, etc.) Familiarity with SAP, Oracle, JD Edwards or similar ERP systems Experience in a regulated product environment (medical, pharma, or similar) Culture This is a well-established, high-performing team that values accuracy, accountability and clear communication. You'll be supported by leaders who understand the operational importance of your work, and you'll collaborate closely with stakeholders across the business. How to Apply Click apply now or contact Jane Nichols Divisional Manager for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. We specialise in: Scientific & Regulatory – Clinical, Regulatory, Market Access Commercial – Sales, Marketing, Business Analytics Operations & Support – Supply Chain, Inventory, Finance, Logistics Clinical – Allied Health, Nursing, Medical Imaging For more roles, visit www.hpgconnect.com

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