HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service,Scientific

Customer Service Representative

East Brisbane
$36 - $38 per annum, Benefits: flexible working hours

Benefits • Be a part of a global medical device and diagnostics organisation • Located in East Brisbane QLD 4169 • 6-month contract with possibility to extend • Part time hours 22.5 hours per week • $36 - $38 per hour + super About the company Work for a global diagnostics company operating across dynamic and rapidly changing market. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. About the opportunity A part-time opportunity, you will be responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch. Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively. Be genuinely committed to customer satisfaction and you will grow and advance your career. Duties • Provide a high level of Customer Service • Processing customer orders for domestic customers • Informing customers about order status, backorders, unexpected delays, part shipments and product issues • Handling inbound product enquiries, quotes, product returns and managing complaints • Analysing and resolving escalated customer issues • Liaising with transport companies including domestic couriers and freight forwarders • Data entry, credit and invoice management • Assisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer database Skills and Experience • Experience in order processing in a Medical Device, Pharmaceutical or FMCG organisation • A high degree of independence and interpersonal skills • Experience processing orders through a CRM system, ideally SAP S/4 Hanna • Attention to detail when dealing with complex customer orders • Experience with conflict resolution • Strong attention to detail and multi-tasking ability • Ability to build and maintain customer relationships Culture Fantastic team and company leadership, with low turnover in staff. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Service Administrator

Belrose
$65000 - $68000 per annum

Benefits: Belrose location with free on-site parking Beautiful office and supportive team environment Work-from-home options once fully trained A leader who genuinely supports development and internal progression A stable, long-term role with a global healthcare organisation About the Company: Our client is a global medical devices leader supporting hospitals and clinics across Australia, NZ and Asia. With over 1,000 staff, they’re known for customer care, teamwork and developing their people. This is a coordination role — you’ll be the link between customers and field technicians, helping keep essential medical equipment up and running for healthcare providers. About the Opportunity: You’ll join a friendly, supportive Service team and help coordinate repairs, maintenance requests, technician schedules and customer updates. This role suits someone with strong admin or customer service experience who enjoys organising, problem-solving and keeping things moving. Full training provided — including systems, processes and product knowledge. Key Responsibilities: Be the first point of contact for hospitals and field technicians Enter service requests and update job progress Assign technicians and schedule work Prepare simple quotes and track approvals Work with sales, inventory and engineering teams to keep customers informed Support equipment repairs, installations and site moves Maintain clear and friendly communication throughout Skills and Experience: Experience in admin, scheduling, customer service, call centre or service coordination SAP experience or knowledge is highly valued Confident communicator with a helpful, professional approach Strong attention to detail and good follow-through Comfortable learning new systems (training provided) Ability to stay organised when things get busy Keen to grow, learn and be part of a supportive team How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Representative

Macquarie Park
$38 - $40 per hour

Benefits Global diagnostics company 12 Month casual contract $38-40 per hour Office based role in Macquarie Park 2113 - Parking onsite and close to public transport Liaising between multiple internal and external stakeholders About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role you will report directly to the customer service manager, working as part of a team of two technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. In your new role you will be dealing direct with pathology departments and labatories in hospitals. This is a long term role, seeking a candidate who can commit for longer than 12 months. Duties Ordering replacement or new product order Frontline internal and external customer query resolution and escalation if required Answer customer telephone enquiries and respond where appropriate or direct to relevant area. First point of contact for customer queries and support via phone and email Ensure complaints are resolved quickly and expertly, and escalated when required Provide a high level of Customer Service Order fulfillment using SAP Support field personnel Skills and Experience Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation Strong communication skills SAP and Esker knowledge desirable Strong attention to detail and multi-tasking ability Empathetic and professional interpersonal skills Exposure to consignment stock Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

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Customer Service,Sales

Inside Sales

Sydney
$80000 - $90000 per annum, Benefits: Incentive Scheme

Benefits: Global leader with a strong presence in the Australian market Own all strategic marketing initiatives Flexible & agile culture Top level cover family health insurance, Life Insurance Make your mark on the Australian healthcare landscape The Company This well-established business has achieved great success across the globe, disrupting the therapeutic area’s status quo and significantly impacting both HCPs and patients. Their technology is second to none and has revolutionised what is considered the new ‘normal practise’ for patients. Having built a strong and recognised brand in the Australian market, they continue to expand and invest locally to support their growth and development. The Role: This is an office-based Inside Sales position within the Sales team, available due to internal growth and development. Our client is seeking a self-motivated, energetic candidate with sales and healthcare experience to join their team. Working from the office, you will engage with key customers across Australia to build strong relationships, provide product information, and support the wider sales function in driving growth. Skills & Experience: To be successful in this role you will require the following: Previous experience or exposure within the healthcare industry, diabetes knowledge is advantageous Clinical experience or understanding of patient pathways would be highly regarded Some sales experience is preferred but not essential Strong communication and listening skills Excellent written and verbal communication skills A high achieving and highly motivated personality Excellent time management and organisation skills A friendly personality and attitude as well as the ability to take ownership of your role Experience or familiarity with Salesforce CRM system highly desirable How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

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Customer Service

Service Administrator

Belrose
$65000 - $68000 per annum

Benefits: $65,000 - $68,000 + Super Belrose location, free on-site parking Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained Positive company culture focused on internal promotions, and team development Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team About the Company: Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. About the Opportunity: Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines. You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. Key Responsibilities: First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests Triage, track and update jobs in Salesforce and SAP S4 HANA Check contract coverage and coordinate quotes and purchase orders for billable work Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process Support field service and workshop-based repair processes Coordinate new equipment installs and site relocations Troubleshoot issues, follow up on tickets and maintain clear, professional communication Skills and Experience: At least one year in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Order Processing experience is necessary, ideally in SAP S4 HANA Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams. Must have the enthusiasm and passion to learn Familiarity with Salesforce is valued How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Representative

Belrose
$75000 per annum

Benefits Flexible hybrid working environment – WFH 2 days per week once trained. Belrose location, parking on site Comprehensive training with ongoing support About the Company For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets. About the Opportunity Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email. Duties Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia Process sales orders in SAP with strict attention to cut-off times Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations Liaise with 3PL providers to resolve logistics issues Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction Contribute to process improvement by supporting the development and updating of SOPs Skills and Experience Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries SAP order management experience essential Strong attention to detail and accuracy in data handling Ability to work autonomously and take initiative in problem-solving Effective communication skills across phone and email with internal and external stakeholders Positive, solutions-focused attitude and willingness to be upskilled Master data understanding highly regarded Culture Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on 0488 808 797 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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