HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

Pemulwuy
$70000 per annum, Benefits: + Super

Benefits Office is located in Pemulwuy, 2145 Permanent full time opportunity $70,000+ Super Exceptional training provided. About the company A 3PL & 4PL Healthcare distribution provider, servicing over 60 principles across Pharmaceutical & Medical Devices. Offering warehousing, distribution, Clinical Trial logistics support, Secondary Packaging, Accounts management, Customer Service and more to their valued clients, this company pride themselves on service and ensuring healthcare is accessible across Australia. About the opportunity Joining a team of 9 in Customer Service, you will inherit a number of key accounts who you will manage day to day. Organising inbound and outbound deliveries, communicating with customers ( public and private hospitals, surgeries, community pharmacies & clinics), raising PO's, and manually processing orders in SAP. Extensive and supportive training is provided, under the Duties Day to day management of your own portfolio of principles ( clients). Managing inbound and outbound product deliveries. Manual order entry in SAP for products, raising PO's, chasing payment and processing compassionate orders. Answer 20-30 calls per day answering enquiries from customers and principle clients alike. Problem solve to ensure successful patient outcomes Provide product knowledge to enquiring customers. Reporting on fulfilment and stock availability for customers and commercial teams. Liaise with medical practitioners and other stakeholders responsible for optimal patient care Skills and Experience Customer service experience in the Medical Device or Pharmaceutical industry preferred. SAP experience necessary. Excellent verbal and written communication skills with internal and external stakeholders. High attention to detail, understanding the urgency for accuracy within this industry. Ability to maintain quality of work in a fast paced, high pressure environment. Excellent problem solving capabilities, and a willingness to investigate cases. Culture The team is diverse, passionate and very hard working. With an inspiring team leader with over 10 years' experience, they are described as a doer not a teller. Working 5 days in the office, the team has developed a fun atmosphere with a strong work ethic. How to Apply Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service

Customer Service Representative

Mascot
$75000 - $80000 per annum

Benefits • Be a part of a global Biopharmaceutical company • 3 days WFH, office located in Mascot • Great, collaborative company culture About the company An international biopharmaceutical organisation dedicated to harnessing the expertise of its workforce and a specialised approach to advance innovative therapies that address complex and critical health challenges. About the opportunity Being the integral link between the company and it’s customers, your responsibility will be to respond to customer enquiries within a timely manner, update SAP with accurate customer information, and process orders in an efficient and timely manner. Culture Passionate thought leaders encouraging innovation and agility in a changing pharmaceutical landscape. Creating a culture of engaged, thoughtful and passionate employees. Driving a culture of engagement by listening and acting. Duties • Process orders using SAP • Answer customer enquiries via phone & email in a timely manner • Support Field Sales team with efficient communications and response to requests • Optimise customer communications by giving exceptional descriptions of products, availability and pricing • Liaising with Divisional staff, internal operations and 3PL, displaying strong communication skills Skills and Experience • SAP Order Processing experience is highly regarded for this role • Exposure to Medical Device & Pharmaceutical industries • Strong customer service skills, managing customer expectations • Ability to understand products and be able to communicate their uses to customers • Exceptional time management & organisational skills • Understanding of neighbouring functions within the business • Ability to build strong, lasting relationships with customers and cross functional teams How to Apply Click apply or reach out to Divisional Manager Jane Nichols on jnichols@hpgconnect.com or 02 8877 8714 About Us Healthcare Professionals Group. Recruiting all positions, at all levels, in the Healthcare industry - Biotechnology, Medical Devices and Pharmaceutical companies. For more healthcare related job opportunities visit www.hpgconnect.com

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Customer Service

Customer Success & Support Lead – HealthTech

Victoria
Competitive package + Super + Bonus potential

About the Company An innovative and rapidly scaling healthcare technology company is transforming how patients and healthcare providers interact with diagnostic imaging services globally. Currently experiencing strong growth both in Australia and internationally, this organisation delivers secure, scalable digital solutions that streamline patient and referrer engagement across healthcare ecosystems. At the core of their success is a deep commitment to enhancing patient outcomes and healthcare provider experiences through technology-driven innovation. About the Role As the Customer Success & Support Lead – HealthTech, you will take ownership of the company’s global customer success and support functions, shaping service excellence across healthcare clients, patients, and referring physicians. This newly created role offers the opportunity to build scalable frameworks, deliver strategic insights, and lead high-performing international teams. You will work closely with executive leadership to align operational excellence with outstanding customer experience outcomes, ensuring the company remains at the forefront of healthcare technology engagement. Key Responsibilities Lead the end-to-end customer success and support operations across global healthcare clients and patient networks Build and implement a world-class customer success framework, driving retention, satisfaction, and advocacy Manage KPIs, SLAs, and performance metrics to enhance service delivery across multiple regions and time zones Act as the customer’s advocate internally, collaborating closely with product, engineering, and commercial teams Identify trends, gather insights, and proactively drive continuous service improvement initiatives Ensure compliance with healthcare technology standards (e.g., DICOM, HL7, FHIR) and regulatory requirements (HIPAA, GDPR) Recruit, mentor, and develop high-performing support teams Shape and foster a culture of customer-first thinking, accountability, and operational excellence About You Proven experience leading customer success and/or customer support operations in a healthtech, SaaS, or healthcare technology environment Strong leadership and people management skills, ideally across distributed international teams Strategic mindset with operational execution capability — you are as comfortable in the boardroom as you are diving into service metrics Excellent stakeholder management skills, with the ability to influence internal teams and external healthcare clients Deep understanding of healthcare workflows, patient engagement solutions, or diagnostic imaging systems is highly advantageous Expertise with support technology platforms (Zendesk, Salesforce Service Cloud, etc.) and a data-driven approach to service leadership Highly adaptable, proactive, and thrives in dynamic, high-growth environments Benefits Senior leadership role in a company reshaping healthcare engagement globally Work in a collaborative, agile, and innovation-focused culture Competitive salary + superannuation + performance incentives Hybrid working model (Melbourne CBD office + remote flexibility) Direct collaboration with C-level leadership on strategic company initiatives Clear career growth pathway as the company expands internationally How to Apply If you are passionate about redefining customer success in the healthcare technology space and ready to take ownership of global service excellence, we would love to hear from you. Apply now with your CV or reach out for a confidential discussion - Maddy Dwyer, Senior Recruitment Consultant - 03 9938 7101

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Customer Service

Service Coordinator

Belrose
$65000 - $70000 per annum, Benefits: + Super

Benefits: Competitive salary: $65,000 - $70,000 + Super (based on experience) Convenient Belrose location with free on-site parking Beautiful, modern office environment Flexible hybrid working: dual screens and ergonomic setup provided for WFH Positive, inclusive culture with a strong emphasis on internal promotions and professional development Supportive leadership from managers who've been in your shoes About the Company: Join a global leader renowned for supplying hospitals and clinics across Australia, New Zealand, and Asia with cutting-edge medical devices and technologies. With over 1000 dedicated employees, our client fosters an engaging workplace culture driven by collaboration, continuous learning, and exceptional customer care. Be part of a company passionate about making a meaningful difference in healthcare. About the Role: As a Technical Service Coordinator, you’ll play a critical role connecting healthcare customers with our expert engineering team, ensuring vital medical equipment remains operational. Reporting to an experienced and supportive Service Manager, you’ll become part of a dynamic, close-knit team supporting Australia and the Philippines. This is not an IT role; you'll focus on coordinating service logistics, customer care, and administrative support to enhance service excellence. Your Responsibilities: Act as the primary contact for hospitals, clinics, and field engineers reporting equipment issues Coordinate and monitor service requests using Salesforce and SAP S4 HANA Check service contracts, issue quotes, and manage purchase orders Liaise proactively with sales, procurement, inventory, and engineering teams to ensure seamless customer experiences Support and manage logistics for field service and equipment repairs Schedule installations and manage equipment relocations Provide clear, timely communication with customers and internal stakeholders Your Skills and Experience: Minimum 2 years’ experience in Service Coordination or Customer Service roles, ideally within Medical Devices, Pharmaceuticals, or FMCG Exceptional verbal and written communication skills High attention to detail and the ability to handle pressure effectively Experience with order processing systems, ideally SAP S4 HANA Strong stakeholder management, easily interacting with customers and internal teams Enthusiastic, proactive learner with a customer-focused mindset Experience using Salesforce advantageous but not essential How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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Customer Service,Human Resources

Recruitment Consultant

Sydney
$65000 - $70000 per annum

Benefits Monthly commissions, quarterly and annual accelerators Quarterly and annual awards - for exceeding targets Enjoy additional leave benefits - including monthly RDOs for hitting targets and a day off for your birthday! Hybrid work - flexible home/office model Industry-leading technology & recruitment tools Dedicated onsite marketing & social media team - to boost your profile Collaborative team culture - our recruiters have an average tenure of over 5 years About the company HPG is Australia’s leading healthcare recruitment agency. Our recruiters work collaboratively across key clients, giving you access to an extensive network of resources, clients, and candidates to drive your success. About the opportunity We’re seeking a Senior Recruitment Consultant to take ownership of our Warehouse & Production Desk. This is a high-performing, dual desk, recruiting across both blue-collar and leadership roles in warehousing, logistics, production, and manufacturing. You’ll work with a strong network of clients and candidates, delivering high-quality recruitment solutions in a fast-paced and rewarding environment. This is a 360° recruitment role, allowing you to build your own desk, drive business growth, and manage end-to-end recruitment processes. You’ll also benefit from working with an experienced team that shares candidates, insights, and opportunities to enhance your success. About You Experienced agency recruiter, comfortable working in a fast paced environment Strong business development skills, confident in winning and growing client relationships Ability to manage a dual desk, balancing temp and perm placements Customer-focused and service-driven, dedicated to delivering quality outcomes for clients and candidates Team player, understands the benefits of collaboration and knowledge-sharing Quick learner, with an excellent attention to detail Culture Welcoming, supportive & passionate team environment that encourages collaboration, personal growth and success. How to Apply Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.

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Customer Service

Customer Service Representative

Belrose
$65000 - $67000 per annum

Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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LATEST CONTENT

Customer Service

Meet our team of Recruitment Specialists:

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Jobs in Customer Service.

Customer Service Representative

Customer Service Representative

Customer Success & Support Lead – HealthTech

Service Coordinator

Recruitment Consultant

Customer Service Representative

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