HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Administration and Business Support,Customer Service

Customer Service Representative

Mascot
$38 - $39 per hour

Benefits $38 per hour casual rate Flexible 3-month contract – perfect for Working Holiday Visa holders Start in December – earn before the new year Great Mascot location – easy access to trains, buses & the airport Global pharmaceutical leader with a supportive, inclusive team culture About the company Our client is a global biopharmaceutical company, recognised for developing and delivering innovative therapies in complex health areas. With a strong presence in Australia and a collaborative, process-driven approach to excellence, they are renowned for their commitment to quality, compliance, and exceptional customer care. You’ll be joining their Distribution and Order Management team based in Mascot, Sydney. About the opportunity In this fast-paced and highly regulated environment, you’ll be supporting the team to process, track and fulfil domestic orders across wholesale and retail channels. You’ll be the connection between internal departments and customers, ensuring timely delivery, accurate documentation, and compliance with industry standards. This is a hands-on role ideal for candidates who are already experienced in pharmaceutical or medical device customer service and ready to hit the ground running. You'll report to the Customer Service Manager and work closely with supply chain, sales, and quality teams. Duties Accurately process customer orders in ERP systems (e.g. SAP) Handle order confirmations, delivery tracking, and documentation Manage customer inquiries via phone and email Support returns and credits process according to SOPs Collaborate with internal departments to resolve service issues Ensure compliance with all regulatory and quality requirements Skills and Experience Experience in pharma or medical device customer service Order processing experience with tangable goods Proficient in SAP or similar ERP systems Strong communication and documentation skills Pharmaceutical industry Working Holiday Visa holders encouraged Culture Structured, collaborative, and compliance-focused. This is a team that values accuracy, professionalism, and getting the job done right the first time. How to Apply Click Apply Now, or contact your HPG Consultant, Jane Nichols, 028877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across the healthcare sector, including Pharmaceuticals, Medical Devices, Biotechnology, and Clinical Care. Whether you're seeking permanent, contract or temporary work – we can help you find the right opportunity. Explore more roles at www.hpgconnect.com

Service Administrator

Belrose
$65000 - $68000 per annum

Benefits: Belrose location with free on-site parking Beautiful office and supportive team environment Work-from-home options once fully trained A leader who genuinely supports development and internal progression A stable, long-term role with a global healthcare organisation About the Company: Our client is a global medical devices leader supporting hospitals and clinics across Australia, NZ and Asia. With over 1,000 staff, they’re known for customer care, teamwork and developing their people. This is a coordination role — you’ll be the link between customers and field technicians, helping keep essential medical equipment up and running for healthcare providers. About the Opportunity: You’ll join a friendly, supportive Service team and help coordinate repairs, maintenance requests, technician schedules and customer updates. This role suits someone with strong admin or customer service experience who enjoys organising, problem-solving and keeping things moving. Full training provided — including systems, processes and product knowledge. Key Responsibilities: Be the first point of contact for hospitals and field technicians Enter service requests and update job progress Assign technicians and schedule work Prepare simple quotes and track approvals Work with sales, inventory and engineering teams to keep customers informed Support equipment repairs, installations and site moves Maintain clear and friendly communication throughout Skills and Experience: Experience in admin, scheduling, customer service, call centre or service coordination SAP experience or knowledge is highly valued Confident communicator with a helpful, professional approach Strong attention to detail and good follow-through Comfortable learning new systems (training provided) Ability to stay organised when things get busy Keen to grow, learn and be part of a supportive team How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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