HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

Need assistance recruiting a role? Click here!

Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

See all available roles

Submit a CV

Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service,Supply Chain and Procurement

Customer Operations Specialist - 4am Start

Macquarie Park
$65000 - $75000 per annum

Benefits: $65,000 – $73,000 + Super (depending on experience) Shift: 4:00 am – 12:00 pm Monday to Friday 100% onsite role in Macquarie Park with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands on training program High impact purpose driven environment – every shift directly contributes to patient care About the Company: This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care. About the Opportunity: We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres. You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes. Skills and Experience: Strong background in logistics coordination dispatch or high volume call centre environments Experience in healthcare surgical scheduling or pharmacy support highly regarded Proficiency in SAP or similar ERP systems is highly valued Decisive problem solver who can work under pressure with minimal supervision Professional calm and effective communicator with hospital and pharmacy stakeholders Exceptional attention to detail and process accuracy Highly collaborative able to work effectively in a small team environment Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role How to Apply: Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service,Supply Chain and Procurement

Customer Operations Specialist - 4am Start

Macquarie Park
$75000 - $80000 per annum, Benefits: Quarterly Bonus

Benefits: $75,000 - $80,000 + Super (depending on experience) Shift: 4:00 am – 12:00 pm Monday to Friday 100% onsite role in Macquarie Park with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands on training program High impact purpose driven environment – every shift directly contributes to patient care About the Company: This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care. About the Opportunity: We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres. You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes. Skills and Experience: Strong background in logistics coordination dispatch or high volume call centre environments Experience in healthcare surgical scheduling or pharmacy support highly regarded Proficiency in SAP or similar ERP systems is highly valued Decisive problem solver who can work under pressure with minimal supervision Professional calm and effective communicator with hospital and pharmacy stakeholders Exceptional attention to detail and process accuracy Highly collaborative able to work effectively in a small team environment Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role How to Apply: Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service

Customer Service Representative

Belrose
$75000 per annum

Benefits Flexible hybrid working environment – WFH 2 days per week once trained. Belrose location, parking on site Comprehensive training with ongoing support About the Company For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets. About the Opportunity Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email. Duties Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia Process sales orders in SAP with strict attention to cut-off times Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations Liaise with 3PL providers to resolve logistics issues Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction Contribute to process improvement by supporting the development and updating of SOPs Skills and Experience Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries SAP order management experience essential Strong attention to detail and accuracy in data handling Ability to work autonomously and take initiative in problem-solving Effective communication skills across phone and email with internal and external stakeholders Positive, solutions-focused attitude and willingness to be upskilled Master data understanding highly regarded Culture Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on 0488 808 797 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service,Scientific

Customer Service Representative

Macquarie Park
$70000 - $80000 per annum

Benefits • Launch your career in healthcare with real opportunities to grow and take on new challenges • Learn from experienced mentors who will support you every step of the way • Work in a fun and collaborative team where your ideas are valued from day one • Enjoy working in Macquarie Park location plus the flexibility to work from home a few days a week About the company This organisation is a well established leader in the healthcare sector with operations spanning multiple countries. It is known for delivering innovative solutions that support medical discovery diagnostics and patient care. The company partners with a wide range of healthcare providers to address important health needs and is recognised locally for its commitment to quality and service excellence. About the opportunity This is an excellent opportunity for a recent graduate to start their career in a healthcare customer service role with clear pathways into supply chain commercial and technical functions. Reporting to the Customer Support Manager ANZ you will join a high performing customer service team acting as the primary contact for internal and external customers. You will handle customer requests process orders manage returns and support sales and marketing teams. Your work will contribute directly to ensuring the timely delivery of important healthcare products to hospitals clinics and laboratories. Duties • Respond to customer enquiries on products pricing stock availability and shipment tracking • Accurately process customer orders samples and returns • Manage and resolve customer claims credits and complaints in a timely manner • Collaborate with sales marketing warehouse and supply chain teams to ensure smooth order fulfilment • Use CRM and ERP systems to manage customer cases and maintain accurate records • Participate in training and team meetings sharing relevant customer insights • Monitor and meet key performance indicators for order accuracy and service quality Skills and experience • Recent graduate with a degree in biomedical science commerce marketing supply chain or a related field connected to healthcare products • Strong interpersonal and communication skills • High attention to detail and accuracy • Proficient in digital tools and adaptable to new systems Culture A collaborative inclusive and quality focused environment where integrity accountability and continuous improvement are valued and rewarded How to apply Click apply or contact Jane Nichols Divisional Manager on 02 8877 8714 for a confidential discussion About Healthcare Professionals Group Healthcare Professionals Group recruits all positions executive permanent contracting temp at all levels across all areas of healthcare including • Medical Affairs and Life Sciences Recruitment Clinical Research Market Access Medical Affairs Pharmacovigilance Quality Data Management Regulatory Affairs Scientific • Commercial Recruitment Marketing Sales Analytics Government and External Affairs • Business Operations and Infrastructure Recruitment Administration Customer Service Engineering Finance Human Resources IT L and D Legal Manufacturing Operations Supply Chain Warehouse • Clinical Care Recruitment Allied Health Aged Care General Practice Medical Imaging Medical Management Medical Specialties Nursing For more job opportunities visit www.hpgconnect.com

Read more Apply now

Customer Service

Customer Service Representative

St Leonards
$65000 - $72000 per annum

Benefits Start date 1st December Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site Academy, lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Read more Apply now

Customer Service

Customer Service Representative

Macquarie Park
$38 - $40 per hour

Benefits Global diagnostics company 12 Month casual contract $38-40 per hour Macquarie Park 2113 Liaising between multiple internal and external stakeholders About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity In your new customer service role you will report directly to the customer service manager, working as part of a team of two technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. Duties Ordering replacement or new product orders Ensure complaints are resolved quickly and expertly, and escalated when required Provide a high level of Customer Service Order fulfillment using SAP Support field personnel Skills and Experience Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation Strong communication skills SAP and Esker knowledge desirable Strong attention to detail and multi-tasking ability Empathetic and professional interpersonal skills Exposure to consignment stock Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

Read more Apply now

Click to EditClick to EditSee all CUSTOMER SERVICE jobs available

LATEST CONTENT

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Customer Operations Specialist - 4am Start

Customer Operations Specialist - 4am Start

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Building for the future with today’s talent. Is your organisation f...

Unlocking the Secrets of Effective Communication in Customer Service

10 Essential Skills for Customer Service Success in the Medical Ind...

The World Of Customer Service ft. Jane Nichols & Kate Toohill (Mini...

What Are Employees Looking For This Holiday Season?

What Gifts Are You Offering Your Employees This Holiday?