Customer Service
Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.
Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.
Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.
Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.
Meet our team of Recruitment Specialists:
Jobs in Customer Service.
Customer Service Team Leader
- East Ryde
- $95000 per annum
Benefits $95,000 salary + superannuation 12 month fixed term contract Opportunity to lead a dedicated team of 7 professionals Located in Macquarie Park, with hybrid working model Career development in the healthcare sector Flexible, collaborative, and people-focused team culture About the Company This organisation is a well-established, national leader in the healthcare sector. They are known for delivering high-quality solutions across medical devices products. With a strong reputation for operational excellence and a collaborative, supportive environment, they foster continuous improvement and innovation throughout their teams. About the Opportunity As the Customer Care Team Leader, you will be responsible for guiding, developing, and mentoring a team of seven Customer Care Consultants and Seniors. Reporting to the ANZ Customer Care Manager, you will drive a culture of excellence, accountability, and customer focus. Your role is critical to ensuring the delivery of efficient, accurate, and professional service to internal and external stakeholders. You will leverage data and insights to manage team performance, enhance processes, and support wider business objectives. Collaborating closely with supply chain, finance, sales, and other departments, you will help ensure that customers consistently receive outstanding service. Duties Lead, coach, and inspire a team of 7 Oversee daily operations, including team workload and queues Investigate and resolve customer inquiries, issues, and complaints Monitor KPIs, SLAs, and team performance metrics Implement process improvements using data-driven insights Collaborate with internal stakeholders to support business objectives Develop and deliver training for new and existing team members Support audit activities and ensure compliance with policies and procedures Drive a culture of accountability, respect, and continuous improvement Skills and Experience Demonstrated leadership experience in customer service Experience in regulated, product-focused industries (pharma, OTC, medical devices), Consignment or Loan Kit experience is highly desirable Competence with SAP or similar ERP/CRM systems for order management and reporting Strong problem-solving and decision-making skills, ensuring high accuracy for month end Culture Supportive, collaborative, and growth-oriented. A team environment where people are valued and empowered to achieve results. How to Apply Click apply or contact Hannah Dixon on 02 8877 8777 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions—executive, permanent, contract/temp—across all levels, within all areas of healthcare: Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial: Marketing, Sales, Analytics, Government, and External Affairs. Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
Service Coordination
- Macquarie Park
- $70000 - $85000 per annum
Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com
Customer Success & Support Lead – HealthTech
- Victoria
- Competitive package + Super + Bonus potential
About the Role As the Customer Support Manager – HealthTech, you’ll take ownership of technical issue resolution and customer support operations across a global healthcare technology platform. This hands-on leadership role is critical in ensuring seamless service delivery to healthcare clients, patients, and referrers. In this newly defined position, you will work across engineering and product teams to directly diagnose and resolve system-level issues, guide support workflows, and play a pivotal role in shaping support-led retention and customer experience outcomes. If you’re passionate about healthcare innovation, highly technical, and ready to step into a leadership role (or grow into one), this is a unique opportunity to drive impact in a growing digital health business. Key Responsibilities Take the lead on technical troubleshooting—perform in-depth diagnostics using SQL, system logs, and other tools to identify root causes of issues. Manage, mentor, and develop a high-performing support team; open to candidates stepping into people leadership. Support and scale operations across ANZ and Southeast Asia, ensuring service availability across time zones. Collaborate cross-functionally with engineering, product, and commercial teams to ensure rapid issue resolution and platform reliability. Drive support-led retention by enhancing the customer experience, improving CSAT/NPS, and increasing service efficiency. Optimise support processes and tools, including existing ticketing systems (e.g., Zendesk, Salesforce, JIRA), with a focus on SLA performance. Work in compliance-heavy environments (e.g., healthcare, HL7, DICOM, HIPAA) and maintain regulatory best practices. About You You have hands-on experience in technical troubleshooting, including: Writing or interpreting SQL queries to investigate data anomalies Performing log analysis to identify system or integration issues Conducting system-level diagnostics across APIs, cloud infrastructure, and application layers You may already be leading a support team — or you might be a technically strong support engineer ready to step into leadership. You’re familiar with support tools such as Zendesk, Salesforce Service Cloud, or JIRA, and know how to optimise workflows within SLA-driven environments. You thrive in fast-paced, high-growth tech settings, and have worked in (or are ready to work in) compliance-heavy sectors like healthcare or life sciences. You bring a data-driven mindset, excellent problem-solving skills, and a natural ability to collaborate across technical and customer-facing teams. Benefits Strategic and technical leadership role within a scaling digital health company Hybrid working model – Melbourne CBD office + remote flexibility Close collaboration with executive leadership and influence on product direction Competitive salary package + superannuation + performance incentives Strong career development opportunities in a globally expanding business How to Apply If you’re excited by the opportunity to blend technical problem-solving with customer impact in a healthtech company reshaping care delivery, we’d love to hear from you. Apply now with your CV or reach out for a confidential discussion: Maddy Dwyer – Senior Recruitment Consultant 03 9938 7101 mdwyer@hpgconnect.com
Customer Service Representative
- Sydney
- $32 - $36 per hour
Benefits Located in Sydney CBD 2000 Ongoing temporary assignment within a great organisation $32 - $34 per hour + Super About the company An Australian non for profit within the EAP industry for the past 30 years. Providing well-being support to businesses and their employees spanning a diverse range of industries. About the opportunity Join a well set up customer service team providing care and support to Customers across ANZ. Working in afast paced environment, you will be liaising with customers via phone, email and live chat to support their access to wellbeing services. Duties Provide a high level of Customer Service to customers via phone, email, and live chat Ensure complaints are resolved quickly and expertly, and escalated when required Maintaining relationships with customers whilst scheduling in appointments for allied health support Skills and Experience Experience in Customer Service in a contact centre environment Ability to thrive in a fast paced environment Excellent verbal communication skills dealing with a diverse customer base Ability to build rapport quickly over the phone Strong attention to detail and multi-tasking ability Excel experience desirable Experience in a call environment Good communication skills Ability to problem solve Culture As a leader inthe EAP industry, our client is passionate about mental health, diversity, and creating safer, healthier workplaces for all. How to Apply Click apply or contact Kelly-Ann Turner, Senior Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; · Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; · Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; · Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.
Customer Care Representative
- Macquarie Park
- $65000 - $75000 per annum, Benefits: + Super
Benefits: $65,000 – $75,000 + Super based on experience Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care. About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives. Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Inventory Specialist - Customer Service
- Belrose
- $90000 - $100000 per annum
Benefits Key operational role supporting surgical case readiness across Australia Work closely with field teams, supply chain and commercial teams Join a respected global leader in medical technology Strong focus on systems, processes and continuous improvement Great career progression and team culture About the company This global medical device company partners with hospitals and healthcare providers to deliver high-quality surgical and diagnostic solutions. Their reputation for reliability and innovation is built on strong processes, compliance, and collaborative teams. With a national presence in Australia, they continue to expand their footprint and product offering. About the opportunity As an Inventory Specialist, you’ll take ownership of product availability in the field. Your work will directly support procedures by ensuring the right product is in the right place at the right time – from consignment inventory to trunk stock and case-related logistics. You’ll work closely with sales teams, planning and analytics to ensure visibility, accuracy and compliance across all inventory-related activities. This is a hands-on, detail-oriented role with a mix of coordination, problem-solving and reporting responsibilities. Duties Coordinate inventory for field-based surgical cases Monitor consignment usage, stock rotation and reconciliation Partner with sales and planners to optimise field inventory strategy Reduce expiry, missing stock and delays across all field locations Train new field staff on inventory systems and processes Contribute to monthly reporting and business reviews on stock performance Work cross-functionally with supply chain, analytics and planning teams Provide back-up support for order entry and operations as needed Skills and Experience Experience in inventory, logistics, supply chain or operations Strong analytical and Excel skills (pivot tables, VLOOKUP, etc.) Familiarity with SAP, Oracle, JD Edwards or similar ERP systems Experience in a regulated product environment (medical, pharma, or similar) Culture This is a well-established, high-performing team that values accuracy, accountability and clear communication. You'll be supported by leaders who understand the operational importance of your work, and you'll collaborate closely with stakeholders across the business. How to Apply Click apply now or contact Jane Nichols Divisional Manager for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. We specialise in: Scientific & Regulatory – Clinical, Regulatory, Market Access Commercial – Sales, Marketing, Business Analytics Operations & Support – Supply Chain, Inventory, Finance, Logistics Clinical – Allied Health, Nursing, Medical Imaging For more roles, visit www.hpgconnect.com
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