HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Care Representative

Macquarie Park
$65000 - $75000 per annum, Benefits: + Super

Benefits: $65,000 – $75,000 + Super based on experience Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care. About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives. Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Care Manager

East Ryde
$110000 per annum, Benefits: Bonus

Benefits • Team leader for a dynamic team in world leading company • Full leave entitlements • Hybrid working model - office location Macquarie Park 2113 • $110,000 + Super + Bonus About the company Work for a global medical device company operating across advanced diagnostics devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world. About the opportunity Become an integral leader of a strong, motivated and driven Customer Service team. Supervise a team of 8 Customer Service Representatives, nurture and develop key skills of the team to achieve results. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. Duties • Motivating the team to provide high level customer service • Make appropriate decisions to resolve service problems, complaints • Oversee orders processed • Managing customer expectations and investigation of orders • Ensure complaints are resolved quickly and expertly, and escalated when required • Data analysis and report writing • Liaise with cross-functional teams Skills and Experience • Previous experience as a customer service team leader or 2IC in a FMCG, Medical Device or Pharmaceutical company • Leadership experience in a corporate environment is essential • 2-3 years in a supply chain environment • SAP experience • Strong attention to detail and multi-tasking ability • Strong communication skills • Strong Excel skills Culture A positive environment, encouraging internal growth and development. Team is engaging and hard working - fantastic team and organisation to be a part of. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion.

LATEST CONTENT

Customer Service

Meet our team of Recruitment Specialists:

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Jobs in Customer Service.

Customer Care Representative

Customer Care Manager

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