HPG Specialising in Customer Service Jobs

Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service,Scientific

Customer Service Representative

Macquarie Park
$70000 - $80000 per annum

Benefits • Launch your career in healthcare with real opportunities to grow and take on new challenges • Learn from experienced mentors who will support you every step of the way • Work in a fun and collaborative team where your ideas are valued from day one • Enjoy working in Macquarie Park location plus the flexibility to work from home a few days a week About the company This organisation is a well established leader in the healthcare sector with operations spanning multiple countries. It is known for delivering innovative solutions that support medical discovery diagnostics and patient care. The company partners with a wide range of healthcare providers to address important health needs and is recognised locally for its commitment to quality and service excellence. About the opportunity This is an excellent opportunity for a recent graduate to start their career in a healthcare customer service role with clear pathways into supply chain commercial and technical functions. Reporting to the Customer Support Manager ANZ you will join a high performing customer service team acting as the primary contact for internal and external customers. You will handle customer requests process orders manage returns and support sales and marketing teams. Your work will contribute directly to ensuring the timely delivery of important healthcare products to hospitals clinics and laboratories. Duties • Respond to customer enquiries on products pricing stock availability and shipment tracking • Accurately process customer orders samples and returns • Manage and resolve customer claims credits and complaints in a timely manner • Collaborate with sales marketing warehouse and supply chain teams to ensure smooth order fulfilment • Use CRM and ERP systems to manage customer cases and maintain accurate records • Participate in training and team meetings sharing relevant customer insights • Monitor and meet key performance indicators for order accuracy and service quality Skills and experience • Recent graduate with a degree in biomedical science commerce marketing supply chain or a related field connected to healthcare products • Strong interpersonal and communication skills • High attention to detail and accuracy • Proficient in digital tools and adaptable to new systems Culture A collaborative inclusive and quality focused environment where integrity accountability and continuous improvement are valued and rewarded How to apply Click apply or contact Jane Nichols Divisional Manager on 02 8877 8714 for a confidential discussion About Healthcare Professionals Group Healthcare Professionals Group recruits all positions executive permanent contracting temp at all levels across all areas of healthcare including • Medical Affairs and Life Sciences Recruitment Clinical Research Market Access Medical Affairs Pharmacovigilance Quality Data Management Regulatory Affairs Scientific • Commercial Recruitment Marketing Sales Analytics Government and External Affairs • Business Operations and Infrastructure Recruitment Administration Customer Service Engineering Finance Human Resources IT L and D Legal Manufacturing Operations Supply Chain Warehouse • Clinical Care Recruitment Allied Health Aged Care General Practice Medical Imaging Medical Management Medical Specialties Nursing For more job opportunities visit www.hpgconnect.com

Customer Service Representative

Belrose
$65000 per annum, Benefits: + Super

Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Operations Specialist - 4am Start

Macquarie Park
$65000 - $75000 per annum

Benefits: $65,000 – $73,000 + Super (depending on experience) Shift: 4:00 am – 12:00 pm Monday to Friday 100% onsite role in Macquarie Park with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands on training program High impact purpose driven environment – every shift directly contributes to patient care About the Company: This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care. About the Opportunity: We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres. You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes. Skills and Experience: Strong background in logistics coordination dispatch or high volume call centre environments Experience in healthcare surgical scheduling or pharmacy support highly regarded Proficiency in SAP or similar ERP systems is highly valued Decisive problem solver who can work under pressure with minimal supervision Professional calm and effective communicator with hospital and pharmacy stakeholders Exceptional attention to detail and process accuracy Highly collaborative able to work effectively in a small team environment Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role How to Apply: Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

LATEST CONTENT

Customer Service

Meet our team of Recruitment Specialists:

Jane Nichols

Jo Turner

Kelly-Ann Pedersen

Jobs in Customer Service.

Customer Service Representative

Customer Service Representative

Customer Operations Specialist - 4am Start

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