HPG Specialising in Customer Service Jobs

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Customer Service is the engine room of an organisation, enabling life changing products to be distributed across Australia and New Zealand.

Welcome to the HPG page dedicated to Customer Service recruitment. At HPG, we specialise in connecting exceptional professionals with rewarding healthcare jobs, including essential roles in Customer Service.

Recruitment experts in Customer Service with decades of experience, we have built a network of hundreds of customer service candidates, over Australia and New Zealand. Our network of candidates and clients all come from pharmaceutical, medical devices, biotechnology and FMCG industries.

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Are you looking for a fulfilling career in customer service within the healthcare sector? HPG is here to help you find the perfect opportunity. We offer a wide range of customer service jobs, from entry-level positions to advanced roles that require specialised skills and experience. Whether you're interested in working in order processing, technical trouble shooting, mater data management, leadership and Inside Sales, we have the connections and expertise to match you with employers who value your skills and contributions.

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Meet our team of Recruitment Specialists:

Jobs in Customer Service.

Customer Service

Customer Service Representative

St Leonards
$65000 - $75000 per annum

Benefits Free parking on site every day Modern offices with onsite training facility Permanent, full time position – Monday to Friday 8:30am – 5:00pm About the Company Join a global Dental Devices leader as a Customer Service Representative in a full-time, on-site role based in Artarmon, Sydney. You’ll support premium products used across medical, dental and diagnostic settings, while working with a long-tenured, supportive team. About the Opportunity This is a full-time, on-site role supporting the business in the Customer Service team. Based in Artarmon, you’ll be responsible for managing NSW orders, including patient on table / urgent orders, inbound customer enquiries, basic warehouse dispatch ( around 5 orders per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations Manage incoming customer calls (15–20 per day), online chat and emails across the team Coordinate local urgent deliveries and pick-ups via courier Support outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, consumer goods or white goods ERP system experience (SAP S/4 HANA highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Service Representative

Belrose
$65000 - $68000 per annum

Benefits: $65,000 - $68,000 + Super Great opportunity to start your career within the Medical Device industry Hybrid working model, with staggered start times from 8-5:30 PM Work within a well-established Australian Medical Device organization About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across APAC. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing, Key Responsibilities: Monitor and respond to customer enquiries across phone calls and email in a high volume capacity Process orders both manually and using EDI by strict cut off times in SAP Be agile and adaptable to manage urgent patient on table scenarios Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams Keep up to date records of customer interactions in Salesforce Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock Investigations regarding product disputes, arranging credits as necessary Collaborate and contribute to regular team meetings Ad hoc reporting as necessary in SAP & Salesforce Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Service Representative

St Leonards
$65000 - $75000 per annum

Benefits Join a supportive, stable team where you get to own your role Located in Artarmon, parking on site Permanent, full time position About the Company Join a global Dental leader as a Customer Service Representative in a full-time role. The company product portfolio entails a range of products across implants and diagnostics, and lab environments. About the Opportunity This is a full-time, on-site role supporting the business in the Customer Service team, building relationships with Dental clinicians across NSW, and supporting the local commercial team. Based in Artarmon, you’ll be responsible for managing NSW orders, including urgent orders, booking couriers, managing inbound customer enquiries, and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations Manage incoming customer calls, online chat and emails across the team Coordinate local urgent deliveries and pick-ups via courier Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, consumer goods or white goods ERP system experience (SAP S/4 HANA highly regarded) High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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