Jane Nichols

Back to Team

Jane Nichols

Divisional Manager - Business Support

Placing Business Support talent across Customer Service, Human Resources, Legal and Compliance and Learning & Development for healthcare organisations in ANZ and APAC.

Customer Service
Human Resources
Legal & Compliance
Learning & Development

Jane leads the Business Support division at HPG, partnering with pharmaceutical, biotech and broader healthcare organisations to place talent across the functions that keep commercial operations running. Her coverage spans Customer Service, Human Resources, Legal & Compliance and Learning & Development, from coordinator and advisor level through to Director and Head of Function appointments across ANZ and APAC.

A background in talent acquisition within large corporate environments, combined with direct experience inside a pharmaceutical business, gives Jane an unusually grounded perspective for a Business Support recruiter. She understands how these functions operate within a regulated healthcare context, what good looks like at each level and how the right hire in a support function can have a genuine impact on business performance and patient outcomes.

Jane holds a degree in Marketing and brings a strong working knowledge of employment law to her practice. Her career began in the UK before moving into healthcare recruitment in Sydney, and her time inside the industry as a practitioner sharpens the credibility she brings to both client and candidate conversations.

For Business Support appointments across healthcare in ANZ and APAC, Jane is the right conversation to have.

Specialising in

Jobs by Jane Nichols.

Customer Service

Customer Service Representative

Lane Cove
$75000 - $78000 per annum, Benefits: $5k Bonus

Benefits Circa $75,000 + Super + $5k Annual Bonus (depending on experience) Hybrid working available after training Convenient Lane Cove location Join a well-established healthcare organisation Supportive and collaborative team culture Stable role with long-term career opportunities About the Company Our client is a well-established organisation within the healthcare sector, supplying specialised products and services to hospitals and healthcare professionals across Australia. Known for their commitment to quality, customer service and operational excellence, they have built a strong reputation as a trusted partner within their industry. With continued growth, they are seeking a Customer Service Representative to join their collaborative operations team. About the Opportunity An exciting opportunity exists for an organised and customer-focused Customer Service Representative to join a busy operations team based in Lane Cove. Reporting to the Customer Service Team Leader, you'll play a key role in ensuring customers receive exceptional service by processing orders, coordinating hospital case requirements and responding to customer enquiries. Working closely with the sales and warehouse teams, you'll help ensure products are delivered accurately and on time while maintaining high levels of customer satisfaction in a fast-paced environment. Following your initial training, you'll have the opportunity to enjoy a hybrid working arrangement, offering flexibility while remaining connected to a supportive team. Duties Process customer orders accurately Coordinate hospital case bookings Respond to phone and email enquiries Liaise with sales and warehouse teams Maintain accurate customer records Process invoices and documentation Prioritise multiple customer requests Provide general administrative support Skills & Experience Customer service experience Healthcare industry preferred Microsoft Office proficiency High attention to detail Culture Join a supportive, collaborative team that values accuracy, teamwork and delivering exceptional service to healthcare customers. How to Apply Click Apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion.

Read more Apply now

Human Resources

People Advisory Senior Consultant

Macquarie Park
$150000 - $160000 per annum, Benefits: Bonus

Senior HR Consultant Benefits Senior standalone HR role supporting Australia & New Zealand Circa $160,000 + Super + 15% bonus Hybrid working – 2–3 days in the office Join a growing, global medical device organisation, located in Macquarie Park 2113 Broad exposure across commercial, operational and functional teams About the company Our client is a global leader within the medical device industry, with an established presence across Australia and New Zealand. The organisation continues to grow year on year and offers an established, collaborative working environment with opportunities for future career development. About the opportunity An opportunity has become available for an experienced Senior HR Consultant to support approximately 300 employees across Australia and New Zealand. Operating as the senior HR contact locally, this is an autonomous role with a strong focus on employee relations and stakeholder management. You will work closely with commercial, operational and functional leaders, providing practical HR advice and managing complex people matters. Duties Manage complex employee relations matters, grievances and investigations Coach leaders on performance management, employment policies and workplace matters Provide advice in line with employment legislation and HR best practice Partner with senior commercial and operational stakeholders Manage sensitive people matters and escalate higher-risk cases where required Support organisational change and employee consultation Monitor HR trends and data to identify areas for improvement Contribute to improvements across HR policies, processes and case management Skills and Experience Strong experience within a Senior HR Consultant, Senior HR Advisor or HR Business Partner capacity Demonstrated experience managing complex employee relations matters Strong knowledge of Australian employment legislation and HR practices Experience partnering with senior and commercially focused stakeholders Confident working autonomously within a regional or global HR structure Excellent communication, influencing and stakeholder management skills Experience within a shared services or Centre of Excellence HR environment advantageous Workday or similar HRIS experience advantageous Healthcare or medical device experience is not essential Culture Join an established global organisation offering a stable working environment, exposure across a diverse ANZ workforce and the opportunity to work closely with both local leaders and an international HR team. How to Apply Click apply or contact Jane Nichols, 02 8877 8714 Divisional Manager – Business Support at Healthcare Professionals Group for a confidential discussion.

Read more Apply now

Customer Service

Customer Service Representative

East Ryde
$37 - $39 per hour

Customer Service Representative – Medical Devices Benefits Contract from September 2026 to 30 June 2027 Located in Macquarie Park 2113 Global medical device organisation Supportive and collaborative team environment About the company Our client is part of a global leader in the medical device industry, offering an innovative, collaborative and customer-focused working environment. About the opportunity An opportunity is available for an experienced Customer Service Representative to join an established team in Macquarie Park. This front office role will manage customer enquiries, order processing and work closely with internal teams to ensure products and services are delivered efficiently. Duties Manage inbound customer enquiries, orders and complaints Process urgent, capital and clinical orders Coordinate product returns, credits and shipments Manage customer accounts and pricing discrepancies Liaise with internal teams, customers and 3PL providers Support consignment reconciliation and month-end activities Manage the customer service inbox and reporting Skills and Experience Previous customer service experience within a sales environment Strong phone-based customer service and communication skills Intermediate Excel and Microsoft Office skills ERP and CRM system experience; SAP highly regarded Strong attention to detail and ability to prioritise workload Culture Join a collaborative and customer focused team within a global healthcare organisation passionate about delivering quality products and services that support better patient outcomes. How to Apply Click apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion.

Read more Apply now

Accounting and Finance

Assistant Accountant and Payroll Associate

Sydney
Competitive

Assistant Accountant & Payroll Associate Part-Time | 3 Days / 22.8 Hours per Week | Hybrid Benefits Flexible 3-day working week Hybrid working arrangement Broad accounting and payroll exposure Opportunity to drive process improvements Stable and established business About the Company Healthcare Professionals Group (HPG) is Australia’s largest and most comprehensive healthcare recruitment company. We are an established business with a strong reputation across the healthcare sector and a collaborative, professional working environment. About the Opportunity Join our Finance team in a varied Assistant Accountant & Payroll Associate role, combining broad accounting responsibilities with ownership of fortnightly payroll. Working closely with the Finance Manager, you will support journals, reconciliations, accounts receivable, month-end activities and financial reporting, while managing fortnightly payroll, interpreting Modern Awards and responding to payroll enquiries. Beyond the day-to-day, you’ll contribute to finance projects, identify bottlenecks and look for opportunities to improve processes and efficiencies across the function. This is a part-time position working 22.8 hours across three days, with Tuesday as a set day. Two days will be office-based, with flexibility around how the remaining hours are structured. Duties Prepare and post accounting journals Process invoices through MYOB Complete reconciliations and month-end activities Support general ledger and financial reporting Manage accounts receivable activities Process fortnightly payroll Interpret Modern Awards Resolve payroll enquiries Support finance projects and improvements Skills & Experience Formal Accounting/Commerce qualification Practical accounting experience essential Hands-on payroll experience essential Modern Awards knowledge MYOB/accounting systems experience Strong Excel capability Astute or ADP advantageous SAP Ariba exposure advantageous Excellent written and verbal communication Culture A stable, collaborative and professional environment where you can take ownership, contribute ideas and continue developing across accounting and payroll. How to Apply Click Apply or contact Jane Nichols, Divisional Manager, on 02 8877 8714 for a confidential discussion.

Read more Apply now

See all available jobs

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.