Jane Nichols

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Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service,Supply Chain and Procurement

Customer Operations Specialist - 4am Start

Macquarie Park
$65000 - $75000 per annum

Benefits: $65,000 – $73,000 + Super (depending on experience) Shift: 4:00 am – 12:00 pm Monday to Friday 100% onsite role in Macquarie Park with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands on training program High impact purpose driven environment – every shift directly contributes to patient care About the Company: This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care. About the Opportunity: We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres. You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes. Skills and Experience: Strong background in logistics coordination dispatch or high volume call centre environments Experience in healthcare surgical scheduling or pharmacy support highly regarded Proficiency in SAP or similar ERP systems is highly valued Decisive problem solver who can work under pressure with minimal supervision Professional calm and effective communicator with hospital and pharmacy stakeholders Exceptional attention to detail and process accuracy Highly collaborative able to work effectively in a small team environment Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role How to Apply: Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Customer Service Representative

Macquarie Park
$70000 - $80000 per annum

Benefits • Launch your career in healthcare with real opportunities to grow and take on new challenges • Learn from experienced mentors who will support you every step of the way • Work in a fun and collaborative team where your ideas are valued from day one • Enjoy working in Macquarie Park location plus the flexibility to work from home a few days a week About the company This organisation is a well established leader in the healthcare sector with operations spanning multiple countries. It is known for delivering innovative solutions that support medical discovery diagnostics and patient care. The company partners with a wide range of healthcare providers to address important health needs and is recognised locally for its commitment to quality and service excellence. About the opportunity This is an excellent opportunity for a recent graduate to start their career in a healthcare customer service role with clear pathways into supply chain commercial and technical functions. Reporting to the Customer Support Manager ANZ you will join a high performing customer service team acting as the primary contact for internal and external customers. You will handle customer requests process orders manage returns and support sales and marketing teams. Your work will contribute directly to ensuring the timely delivery of important healthcare products to hospitals clinics and laboratories. Duties • Respond to customer enquiries on products pricing stock availability and shipment tracking • Accurately process customer orders samples and returns • Manage and resolve customer claims credits and complaints in a timely manner • Collaborate with sales marketing warehouse and supply chain teams to ensure smooth order fulfilment • Use CRM and ERP systems to manage customer cases and maintain accurate records • Participate in training and team meetings sharing relevant customer insights • Monitor and meet key performance indicators for order accuracy and service quality Skills and experience • Recent graduate with a degree in biomedical science commerce marketing supply chain or a related field connected to healthcare products • Strong interpersonal and communication skills • High attention to detail and accuracy • Proficient in digital tools and adaptable to new systems Culture A collaborative inclusive and quality focused environment where integrity accountability and continuous improvement are valued and rewarded How to apply Click apply or contact Jane Nichols Divisional Manager on 02 8877 8714 for a confidential discussion About Healthcare Professionals Group Healthcare Professionals Group recruits all positions executive permanent contracting temp at all levels across all areas of healthcare including • Medical Affairs and Life Sciences Recruitment Clinical Research Market Access Medical Affairs Pharmacovigilance Quality Data Management Regulatory Affairs Scientific • Commercial Recruitment Marketing Sales Analytics Government and External Affairs • Business Operations and Infrastructure Recruitment Administration Customer Service Engineering Finance Human Resources IT L and D Legal Manufacturing Operations Supply Chain Warehouse • Clinical Care Recruitment Allied Health Aged Care General Practice Medical Imaging Medical Management Medical Specialties Nursing For more job opportunities visit www.hpgconnect.com

Industrial Hygienist

Blacktown
$67000 - $68000 per annum

Benefits Flexible working hours – early start or standard 9–5 Part time hours - 24 hours per week Opportunity to lead site-wide health & safety initiatives Work with both global and local stakeholders Career growth in a large-scale manufacturing environment About the Company A leading global healthcare manufacturer, recognised for creating innovative and safer solutions across the medical, scientific, and industrial sectors. With operations spanning APAC and worldwide, they partner with industry experts to deliver high-impact solutions that improve health outcomes and support workplace safety. About the Opportunity We are seeking a qualified Occupational Hygienist to lead industrial hygiene monitoring and workplace health risk assessments across the site. You will plan and implement sampling programs for noise, dust, welding fumes, silica, and airborne chemicals, in line with corporate and legal requirements. The role also includes managing medical surveillance programs, overseeing respiratory protection initiatives, and working with plant managers, engineering, and maintenance teams to reduce workplace exposure risks. Duties Develop and lead annual IH planning meetings with corporate and APAC teams Conduct noise, dust, welding fumes, silica, and airborne chemical sampling Analyse results, compile reports, and recommend risk reduction measures Manage respiratory protection programs, including fit testing and training Implement and coordinate medical surveillance activities Liaise with internal teams to improve ventilation and workplace safety Ensure compliance with corporate, legal, and ISO standards Oversee PPE use, storage, and maintenance protocols Coordinate with external consultants and approved laboratories Skills and Experience Certified Occupational or Industrial Hygienist (AIOH desirable) Hands-on experience with chemical and noise exposure sampling Strong knowledge of health & safety regulations and chemical hazards ISO systems experience – interpreting reports and implementing improvements Culture Collaborative, safety-focused, and committed to innovation. A supportive environment where your expertise drives continuous improvement in workplace health. How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.