Jane Nichols

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Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service

Customer Operations Specialist - Planned Services

Macquarie Park
$65000 per annum

Benefits Early shifts ideal for work-life balance or avoiding peak-hour commutes Hours: Early Shift (4am–12pm) or Rotating 8-Hour Shift (between 7am–6pm) Full-time, onsite role in a collaborative team setting, located in Macquarie Park 2113 Make a meaningful impact by supporting healthcare-related logistics Join a values-driven company with national reach Structured onboarding and training with clear processes and support About the company Our client is a national organisation operating in the healthcare logistics space, partnering with a range of medical and life sciences organisations to ensure the timely, safe delivery of urgent products. The company is committed to operational excellence and ethical service delivery, with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney. About the opportunity This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer Operations Executive, you’ll manage customer job bookings from start to finish – whether it’s a time-sensitive hospital delivery or a temperature-controlled shipment. You'll liaise with internal teams, couriers, suppliers, and hospitals to ensure smooth and timely service. You'll need to think fast, communicate clearly, and take initiative when issues arise. The role is based in Macquarie Park and reports to a Team Manager within a dynamic and fast-paced environment. Duties Handle inbound calls, emails, and chat messages Manage urgent delivery bookings and updates in real time Enter data accurately into internal systems Coordinate with drivers, operations teams, and customers Monitor and troubleshoot critical deliveries Proactively update stakeholders on any delays or disruptions Liaise with internal teams for quotes, issues and escalations Support freight recovery and customer follow-up Skills and Experience Experience in a call centre or customer support environment Strong problem-solving and multitasking ability Excellent verbal and written communication Able to work rotating or early shifts onsite in Macquarie Park Culture Supportive, fast-paced, and service-driven – the team shares a clear mission and takes pride in playing a role in real-world patient impact. How to Apply Click apply or contact Jane Nichols, Divisional Manager on (02) 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across healthcare – executive, permanent, contract/temp – across: Pharmaceuticals, Biotechnology, Medical Technology, Clinical Care, and Infrastructure. Medical Affairs & Life Sciences – Regulatory, Medical, Clinical, PV, Quality Commercial – Sales, Marketing, Analytics, Government Affairs Business Ops & Infrastructure – Customer Service, Admin, Supply Chain, IT, HR Clinical Care – GP, Nursing, Allied Health, Imaging, Medical Specialties Visit www.hpgconnect.com for more opportunities.

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Customer Service

Customer Service Representative

Mascot
$75000 - $80000 per annum

Benefits • Be a part of a global Biopharmaceutical company • 3 days WFH, office located in Mascot • Great, collaborative company culture About the company An international biopharmaceutical organisation dedicated to harnessing the expertise of its workforce and a specialised approach to advance innovative therapies that address complex and critical health challenges. About the opportunity Being the integral link between the company and it’s customers, your responsibility will be to respond to customer enquiries within a timely manner, update SAP with accurate customer information, and process orders in an efficient and timely manner. Culture Passionate thought leaders encouraging innovation and agility in a changing pharmaceutical landscape. Creating a culture of engaged, thoughtful and passionate employees. Driving a culture of engagement by listening and acting. Duties • Process orders using SAP • Answer customer enquiries via phone & email in a timely manner • Support Field Sales team with efficient communications and response to requests • Optimise customer communications by giving exceptional descriptions of products, availability and pricing • Liaising with Divisional staff, internal operations and 3PL, displaying strong communication skills Skills and Experience • SAP Order Processing experience is highly regarded for this role • Exposure to Medical Device & Pharmaceutical industries • Strong customer service skills, managing customer expectations • Ability to understand products and be able to communicate their uses to customers • Exceptional time management & organisational skills • Understanding of neighbouring functions within the business • Ability to build strong, lasting relationships with customers and cross functional teams How to Apply Click apply or reach out to Divisional Manager Jane Nichols on jnichols@hpgconnect.com or 02 8877 8714 About Us Healthcare Professionals Group. Recruiting all positions, at all levels, in the Healthcare industry - Biotechnology, Medical Devices and Pharmaceutical companies. For more healthcare related job opportunities visit www.hpgconnect.com

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Human Resources

Senior Recruitment Consultant

Sydney
$80000 per annum

Senior Recruitment Consultant – Life Sciences (Business Support) Sydney CBD | Full-time | Hybrid Model Benefits Prime Sydney CBD office with hybrid flexibility Monthly, uncapped commission structure Additional leave each quarter when you meet your targets Recognition awards—quarterly and annually—for high performers In-house marketing and social media support to elevate your recruiter brand Clear career development opportunities, whether you want to grow your desk or step into leadership High-end recruitment technology and database access Join a team with deep market experience—average tenure here is well over five years About Us Healthcare Professionals Group (HPG) is a long-established name in the healthcare and life sciences recruitment sector. We've been building careers and growing teams in pharmaceuticals, medical devices, and biotech for over 25 years. With a strong reputation for delivery, long-standing relationships, and a collaborative team environment, our consultants are trusted by the most innovative and respected companies in the industry. About the Opportunity We’re looking for a senior recruiter to join our Business Support team, where you'll specialise in placing corporate and operations roles across our life sciences client base. These are the people who make the engine run—EA/PA, HR, Finance, project admin, customer service, and more. It’s a full 360 role, with an established client base, live jobs, and consistent candidate flow. You'll be supported by marketing, leadership, and a team of experienced consultants who understand the sector and collaborate well. Responsibilities Manage end-to-end recruitment across business support roles within the life sciences industry Proactively build and maintain client relationships—many of whom we’ve worked with for years Develop and nurture your candidate network, with a focus on quality and service Work closely with colleagues across our commercial, clinical and scientific teams to share leads and insight Attend industry events and networking functions to strengthen your profile About You You’re an experienced 360 recruiter from an agency background You know how to manage both clients and candidates to deliver quality outcomes You’ve built relationships that lead to repeat business You enjoy a fast-paced, collaborative culture where people are accountable but down to earth You might have an interest in healthcare, pharma or medtech—or you’re curious to learn You could be on a working holiday visa or coming from another agency—if you're good at what you do, we're open Culture Supportive, high-performing team that values collaboration and consistency Recognition culture—success is acknowledged and celebrated Experienced leadership who provide clarity, coaching and career development Real autonomy and respect—you’re treated like a professional A well-known brand and highly regarded reputation in the life sciences industry How to Apply Click apply, or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group We recruit across all levels and areas of healthcare and life sciences—executive, permanent, temporary and contract. Visit www.hpgconnect.com for more opportunities.

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Administration and Business Support,Customer Service

Inventory Specialist

Belrose
$90000 - $100000 per annum

Benefits Key operational role supporting surgical case readiness across Australia Work closely with field teams, supply chain and commercial teams Join a respected global leader in medical technology Strong focus on systems, processes and continuous improvement Great career progression and team culture About the company This global medical device company partners with hospitals and healthcare providers to deliver high-quality surgical and diagnostic solutions. Their reputation for reliability and innovation is built on strong processes, compliance, and collaborative teams. With a national presence in Australia, they continue to expand their footprint and product offering. About the opportunity As an Inventory Specialist, you’ll take ownership of product availability in the field. Your work will directly support procedures by ensuring the right product is in the right place at the right time – from consignment inventory to trunk stock and case-related logistics. You’ll work closely with sales teams, planning and analytics to ensure visibility, accuracy and compliance across all inventory-related activities. This is a hands-on, detail-oriented role with a mix of coordination, problem-solving and reporting responsibilities. Duties Coordinate inventory for field-based surgical cases Monitor consignment usage, stock rotation and reconciliation Partner with sales and planners to optimise field inventory strategy Reduce expiry, missing stock and delays across all field locations Train new field staff on inventory systems and processes Contribute to monthly reporting and business reviews on stock performance Work cross-functionally with supply chain, analytics and planning teams Provide back-up support for order entry and operations as needed Skills and Experience Experience in inventory, logistics, supply chain or operations Strong analytical and Excel skills (pivot tables, VLOOKUP, etc.) Familiarity with SAP, Oracle, JD Edwards or similar ERP systems Experience in a regulated product environment (medical, pharma, or similar) Culture This is a well-established, high-performing team that values accuracy, accountability and clear communication. You'll be supported by leaders who understand the operational importance of your work, and you'll collaborate closely with stakeholders across the business. How to Apply Click apply now or contact Jane Nichols Divisional Manager for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. We specialise in: Scientific & Regulatory – Clinical, Regulatory, Market Access Commercial – Sales, Marketing, Business Analytics Operations & Support – Supply Chain, Inventory, Finance, Logistics Clinical – Allied Health, Nursing, Medical Imaging For more roles, visit www.hpgconnect.com

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Administration and Business Support,Customer Service

Service Coordination

Macquarie Park
$70000 - $85000 per annum

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for Service Coordinator About the company A great opportunity presents for a tenacious hard working Service Coordinator to join a medical device company. You will be joining an global medical device company, situated in Macquarie Park. An innovative and forwarded thinking approach to medical equipment to enhance the healthcare and life science sector. About the opportunity In your new customer service role you will report directly to the Technical Service Manager. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be apart of a friendly and vibrant team, which strives on building relationships both internally and externally. Responsibilities Your daily duties would include: • Frontline Service • Log service calls, for maintenance, breakdown and servicing • Dispatching service engineers in response to customer calls/emails based on urgency and level of coverage. • Process orders for spare parts Skills and Experience • At least three years in a similar role in the Pharmaceutical and Medical industry/ FMCG/ food industry • Scheduling experience is essential • ERP exposure to SAP, QAD is desirable • Strong communications skills and attention to detail • Computer literate with experience with Internal processing systems Why this opportunity is right for you • Competitive Salary • Annual well being day, discounted gym membership and health insurance • Training and development provided • Great working environment culture • On site parking available How to Apply Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About us Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.