Jane Nichols

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Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service

Customer Service Representative

Mascot
$75000 - $80000 per annum

Benefits • Be a part of a global Biopharmaceutical company • 3 days WFH, office located in Mascot • Great, collaborative company culture About the company An international biopharmaceutical organisation dedicated to harnessing the expertise of its workforce and a specialised approach to advance innovative therapies that address complex and critical health challenges. About the opportunity Being the integral link between the company and it’s customers, your responsibility will be to respond to customer enquiries within a timely manner, update SAP with accurate customer information, and process orders in an efficient and timely manner. Culture Passionate thought leaders encouraging innovation and agility in a changing pharmaceutical landscape. Creating a culture of engaged, thoughtful and passionate employees. Driving a culture of engagement by listening and acting. Duties • Process orders using SAP • Answer customer enquiries via phone & email in a timely manner • Support Field Sales team with efficient communications and response to requests • Optimise customer communications by giving exceptional descriptions of products, availability and pricing • Liaising with Divisional staff, internal operations and 3PL, displaying strong communication skills Skills and Experience • SAP Order Processing experience is highly regarded for this role • Exposure to Medical Device & Pharmaceutical industries • Strong customer service skills, managing customer expectations • Ability to understand products and be able to communicate their uses to customers • Exceptional time management & organisational skills • Understanding of neighbouring functions within the business • Ability to build strong, lasting relationships with customers and cross functional teams How to Apply Click apply or reach out to Divisional Manager Jane Nichols on jnichols@hpgconnect.com or 02 8877 8714 About Us Healthcare Professionals Group. Recruiting all positions, at all levels, in the Healthcare industry - Biotechnology, Medical Devices and Pharmaceutical companies. For more healthcare related job opportunities visit www.hpgconnect.com

Customer Operations Specialist - Planned Services

Macquarie Park
$65000 per annum

Benefits Early shifts ideal for work-life balance or avoiding peak-hour commutes Hours: Early Shift (4am–12pm) or Rotating 8-Hour Shift (between 7am–6pm) Full-time, onsite role in a collaborative team setting, located in Macquarie Park 2113 Make a meaningful impact by supporting healthcare-related logistics Join a values-driven company with national reach Structured onboarding and training with clear processes and support About the company Our client is a national organisation operating in the healthcare logistics space, partnering with a range of medical and life sciences organisations to ensure the timely, safe delivery of urgent products. The company is committed to operational excellence and ethical service delivery, with a strong focus on innovation, compliance, and patient outcomes. They operate 24/7 from multiple sites and are headquartered in Sydney. About the opportunity This full-time, onsite role sits at the heart of a mission-critical operations team. As a Customer Operations Executive, you’ll manage customer job bookings from start to finish – whether it’s a time-sensitive hospital delivery or a temperature-controlled shipment. You'll liaise with internal teams, couriers, suppliers, and hospitals to ensure smooth and timely service. You'll need to think fast, communicate clearly, and take initiative when issues arise. The role is based in Macquarie Park and reports to a Team Manager within a dynamic and fast-paced environment. Duties Handle inbound calls, emails, and chat messages Manage urgent delivery bookings and updates in real time Enter data accurately into internal systems Coordinate with drivers, operations teams, and customers Monitor and troubleshoot critical deliveries Proactively update stakeholders on any delays or disruptions Liaise with internal teams for quotes, issues and escalations Support freight recovery and customer follow-up Skills and Experience Experience in a call centre or customer support environment Strong problem-solving and multitasking ability Excellent verbal and written communication Able to work rotating or early shifts onsite in Macquarie Park Culture Supportive, fast-paced, and service-driven – the team shares a clear mission and takes pride in playing a role in real-world patient impact. How to Apply Click apply or contact Jane Nichols, Divisional Manager on (02) 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across healthcare – executive, permanent, contract/temp – across: Pharmaceuticals, Biotechnology, Medical Technology, Clinical Care, and Infrastructure. Medical Affairs & Life Sciences – Regulatory, Medical, Clinical, PV, Quality Commercial – Sales, Marketing, Analytics, Government Affairs Business Ops & Infrastructure – Customer Service, Admin, Supply Chain, IT, HR Clinical Care – GP, Nursing, Allied Health, Imaging, Medical Specialties Visit www.hpgconnect.com for more opportunities.

Senior Recruitment Consultant

Sydney
$80000 per annum

Senior Recruitment Consultant – Life Sciences (Business Support) Sydney CBD | Full-time | Hybrid Model Benefits Prime Sydney CBD office with hybrid flexibility Monthly, uncapped commission structure Additional leave each quarter when you meet your targets Recognition awards—quarterly and annually—for high performers In-house marketing and social media support to elevate your recruiter brand Clear career development opportunities, whether you want to grow your desk or step into leadership High-end recruitment technology and database access Join a team with deep market experience—average tenure here is well over five years About Us Healthcare Professionals Group (HPG) is a long-established name in the healthcare and life sciences recruitment sector. We've been building careers and growing teams in pharmaceuticals, medical devices, and biotech for over 25 years. With a strong reputation for delivery, long-standing relationships, and a collaborative team environment, our consultants are trusted by the most innovative and respected companies in the industry. About the Opportunity We’re looking for a senior recruiter to join our Business Support team, where you'll specialise in placing corporate and operations roles across our life sciences client base. These are the people who make the engine run—EA/PA, HR, Finance, project admin, customer service, and more. It’s a full 360 role, with an established client base, live jobs, and consistent candidate flow. You'll be supported by marketing, leadership, and a team of experienced consultants who understand the sector and collaborate well. Responsibilities Manage end-to-end recruitment across business support roles within the life sciences industry Proactively build and maintain client relationships—many of whom we’ve worked with for years Develop and nurture your candidate network, with a focus on quality and service Work closely with colleagues across our commercial, clinical and scientific teams to share leads and insight Attend industry events and networking functions to strengthen your profile About You You’re an experienced 360 recruiter from an agency background You know how to manage both clients and candidates to deliver quality outcomes You’ve built relationships that lead to repeat business You enjoy a fast-paced, collaborative culture where people are accountable but down to earth You might have an interest in healthcare, pharma or medtech—or you’re curious to learn You could be on a working holiday visa or coming from another agency—if you're good at what you do, we're open Culture Supportive, high-performing team that values collaboration and consistency Recognition culture—success is acknowledged and celebrated Experienced leadership who provide clarity, coaching and career development Real autonomy and respect—you’re treated like a professional A well-known brand and highly regarded reputation in the life sciences industry How to Apply Click apply, or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group We recruit across all levels and areas of healthcare and life sciences—executive, permanent, temporary and contract. Visit www.hpgconnect.com for more opportunities.

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.