Jane Nichols

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Jane Nichols

Divisional Manager - Business Support

Focused on NSW, QLD and NZ for HR, Legal and Customer Service roles.

The roles I work on include:

Customer Service Representative
Inside Sales
Customer Service Team Leader
Customer Service Manager
HR Associate
HR Business Partner
HR Manager

HR Director
Learning and Development
Organisation Development
Compensation and Benefits
Legal Counsel
Sustainability

With a degree in marketing and a keen interest in employment law, I have found my passion in the recruitment industry, where I can blend my expertise with a desire to make a meaningful impact. My career began in the UK, where I gained valuable experience working in talent acquisition for large corporate companies. This experience provided a solid foundation for my role at a pharmaceutical company in Sydney, marking my first foray into the biotechnology sector. Here, I discovered the profound satisfaction of contributing to a company that gives back to patients and collaborating with talented professionals.

Currently, I am part of HPG in Sydney, where I thrive in a company culture that values patient impact and innovation. I am dedicated to sourcing top talent to ensure life-saving products reach those in need and placing influential leaders who drive business success. My commitment to making a difference is evident in every aspect of my work, from building strong client relationships to identifying and nurturing potential in candidates.

At HPG, I am not just a recruiter but a partner in progress, ensuring the right talent is in place to achieve extraordinary outcomes.

Specialising in

Jobs by Jane Nichols.

Customer Service,Manufacturing and Production

Customer Service Specialist

Frenchs Forest
$75000 - $76000 per annum

Permanent customer service role with a leading biotechnology company, circa $75,000 + super, based in Frenchs Forest 2086 with on-site parking, wellness benefits and great team culture. Benefits Permanent role with a well-established biotechnology healthcare company Circa $75,000 + superannuation (depending on experience) On-site parking with a bus stop directly outside the office Well-being & lifestyle perks – on-site massages, reduced gym membership, monthly team lunches Supportive environment with opportunities to grow your career in healthcare About the company Our client is a well-established healthcare organisation specialising in biotechnology solutions that support patient surgeries. Partnering with hospitals and clinical teams across Australia, they are committed to delivering exceptional service and improving patient outcomes. About the role As a Customer Service Representative, you will report to the Customer Service Manager and join a collaborative team of eight customer service professionals. You’ll play a key role in managing time-critical orders, supporting consignment stock, and providing high-quality service to hospitals, customers and clinical partners. This role suits someone who thrives in a fast-paced environment, enjoys problem solving and is genuinely committed to customer satisfaction. Key responsibilities Respond to inbound phone and email enquiries from hospitals, clinics and internal stakeholders Process time-critical orders accurately, including consignment stock and loan kits Liaise with cross-functional teams (warehouse, logistics, sales and clinical teams) to ensure on-time delivery Maintain strong, professional relationships with customers and clinical partners Proactively troubleshoot issues and provide solutions-focused support within required timeframes Skills & experience 2–4+ years experience in a customer service role within medical devices, biotechnology or FMCG Strong background in order fulfilment; experience with consignment stock or loan kits highly advantageous Confident using ERP systems – Oracle preferred (SAP, SAGE or JDE also well regarded) Solid Excel skills and ability to work with data accurately High attention to detail with the ability to multi-task and prioritise in a deadline-driven environment Proven problem-solving skills and a proactive, customer-first mindset Clear and concise verbal and written communication skills Culture You’ll be joining an engaged, hard-working and supportive team who put the patient’s best interests at the centre of every decision. The environment is collaborative, professional and growth-focused, offering the chance to develop your skills and progress your career in healthcare and biotechnology. How to apply To apply, please click Apply now or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion. About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com

Customer Service Representative

East Ryde
$38 - $40 per hour, Benefits: Paid leave and Super

Benefits Global diagnostics company 2 year maximum term contract $40 per hour + Super + accrued leave + paid public holidays Macquarie Park 2113 Liaising between multiple internal and external stakeholders About the company Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. About the opportunity This is a hands-on, high-volume order entry role within a regulated medical device environment. You’ll be responsible for processing orders end-to-end with speed and precision, ensuring accuracy that directly supports customer service and patient outcomes. You’ll also manage customer queries, liaise with internal teams and field staff, and take ownership of orders through to fulfilment. This role suits someone who enjoys structure, detail, and working in a fast-paced environment. Duties High-volume entry of replacement and new product orders • Order fulfilment and tracking using SAP • Resolving customer queries and complaints • Liaising with internal teams and field personnel • Supporting consignment stock processes Skills and Experience • Experience in high-volume order entry or customer service • Background in Medical Devices, Pharma, or Biotech • Strong attention to detail and systems confidence • SAP experience highly desirable (Esker advantageous) • Professional, empathetic communication style Culture A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office. How to Apply Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. • Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; • Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; • Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; • Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.