Manufacturing and Production

Customer Service Specialist

• Frenchs Forest
• $75000 - $78000 per annum

Benefits · Biotechnology company · Permanent Role · circa $75,000 + Super · Attractive employee benefits including on-site massages, reduced gym membership, monthly lunches · Parking on-site · Office located in Frenchs Forest 2086, with bus stop located directly outside     About the company A well-established healthcare company with a passion for providing biotechnology solutions for patient surgeries. Our client looks to provide the best level of service possible enhancing the quality of life to patients all over Australia.     About the opportunity In your new customer service representative role, you will report directly to the Customer Service Manager and work as part of a team of 8 customer service professionals. You will be required to have excellent communication skills, attention to detail and ability to multi task, whilst working to deadlines. Ability to problem solve and work cohesively with hospitals, customers, and clinical partners. Be genuinely committed to customer satisfaction and you will grow and advance your career.   Duties · Answer phone calls and emails · Process time critical orders and handle consignment stock · Liaise with cross-functional teams · Maintaining relationships with customers     Skills and Experience · Previous experience (2-4 plus years) in customer service in a medical device, biotechnology or FMCG environment · Strong experience with order fulfilment · Experience with consignment stock or loan kits is advantageous · ERP experience - Oracle preferred, or similar SAP, SAGE, JDE · Excel skills · Strong attention to detail and multi-tasking ability · Ability to problem solve · Clear and concise verbal and written communication skills   Culture Working environment is engaging and hard working - fantastic team with the patient's best interest at the core of daily decisions.   How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.   About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com