Scientific

Customer Service Representative

• Mascot
• $38 - $39 per hour

Benefits $38 per hour casual rate  Flexible 3-month contract – perfect for Working Holiday Visa holders Start in December – earn before the new year Great Mascot location – easy access to trains, buses & the airport Global pharmaceutical leader with a supportive, inclusive team culture About the company Our client is a global biopharmaceutical company, recognised for developing and delivering innovative therapies in complex health areas. With a strong presence in Australia and a collaborative, process-driven approach to excellence, they are renowned for their commitment to quality, compliance, and exceptional customer care. You’ll be joining their Distribution and Order Management team based in Mascot, Sydney. About the opportunity In this fast-paced and highly regulated environment, you’ll be supporting the team to process, track and fulfil domestic orders across wholesale and retail channels. You’ll be the connection between internal departments and customers, ensuring timely delivery, accurate documentation, and compliance with industry standards. This is a hands-on role ideal for candidates who are already experienced in pharmaceutical or medical device customer service and ready to hit the ground running. You'll report to the Customer Service Manager and work closely with supply chain, sales, and quality teams. Duties Accurately process customer orders in ERP systems (e.g. SAP) Handle order confirmations, delivery tracking, and documentation Manage customer inquiries via phone and email Support returns and credits process according to SOPs Collaborate with internal departments to resolve service issues Ensure compliance with all regulatory and quality requirements Skills and Experience Experience in pharma or medical device customer service Order processing experience with tangable goods  Proficient in SAP or similar ERP systems Strong communication and documentation skills Pharmaceutical industry Working Holiday Visa holders encouraged Culture Structured, collaborative, and compliance-focused. This is a team that values accuracy, professionalism, and getting the job done right the first time. How to Apply Click Apply Now, or contact your HPG Consultant, Jane Nichols, 028877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions across the healthcare sector, including Pharmaceuticals, Medical Devices, Biotechnology, and Clinical Care. Whether you're seeking permanent, contract or temporary work – we can help you find the right opportunity. Explore more roles at www.hpgconnect.com