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Kelly-Ann Pedersen

Kelly-Ann Pedersen
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Kelly-Ann Pedersen

Senior Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

  • Customer Service Representative

  • Customer Service Supervisor

  • Customer Service Team Leader

  • Customer Service Manager

  • Inside Sales Representative

  • Inside Sales Manager

  • Technical Customer Support Representative

  • Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals. 

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Jobs by Kelly-Ann Pedersen.

Sales

Inside Sales

  • Brisbane
  • $80000 per annum, Benefits: + Commission

Benefits: Flexible & agile culture Low cold calls High visibility role with global dental leader   The Company Join a global leader at the forefront of dental innovation, revolutionizing how professionals enhance patient outcomes. This company empowers clinicians with breakthrough technology, driving unprecedented advancements in the dental field. If you're ready to be part of a team, where your contributions directly impact positive dental patient outcomes.     The Role We’re partnering with a high-growth, innovation-led healthcare company that’s changing Orthodontics. This newly created role will support their continued expansion of supplying practices across the ANZ region.   You’ll work across the full customer lifecycle, engaging prospects, onboarding new clients, and supporting long-term clinical success via remote education and consultative influence. This is a strategic inside sales role focused on relationship-building and commercial impact. You’ll work cross-functionally with Sales, Training, and Customer Support to grow and sustain healthcare provider partnerships.     Duties Engage doctors at various funnel stages: from first conversation to re-engagement and case expansion. Convert warm leads from field teams, events, and marketing campaigns. Run consultative calls and training sessions via Teams—no cold calling. Deliver remote education that inspires doctors to adopt and grow with the platform. Partner with field teams to ensure a seamless onboarding experience and maximise clinical potential. Support events and digital campaigns with follow-up and registration activity.     What Success Looks Like: Meeting daily and weekly engagement targets with strong call and follow-up rhythm. Delivering high conversion from warm leads to onboarding. Supporting long-term doctor success through coaching and technical detailing. Being a reliable “go-to” partner for field teams and marketing.   How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on kapedersen@hpgconnect.com a confidential discussion.   About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.        Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs   Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

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COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

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