Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Senior Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Finance Business Partner
- Surry Hills
- $140000 per annum, Benefits: Can be shared upon discussion
Benefits Flexible hybrid working model – 2 days per week in the office Offices located in Sydney, 2010 – close to CBD, lovely leafy location Extra paid leave days & additional company benefits Career development opportunities Work with a mission-led global healthcare innovator About the company This organisation is an international healthcare business focused on delivering innovative treatments for chronic health conditions. With strong global backing and a growing footprint in Australia, the local operation has seen consistent expansion and success in the specialist pharmaceutical market. The company is entering a significant growth phase, driven by upcoming product approvals and increased market access. Australia also contributes to around 30% of global revenue, making it a strong and valued part of the business. Locally, the team operates in a flat structure, offering autonomy, visibility, and the chance to work closely with senior leaders across multiple business functions. This is a rare opportunity to join a high-integrity business at a pivotal point in its commercial journey. About the opportunity This newly created role is ideal for a commercially minded finance professional seeking end-to-end ownership, visibility, and impact. As the sole finance expert in the Australian business, you’ll report to the General Manager and collaborate directly with overseas headquarters and local teams across sales, marketing, and operations. This is not a siloed accounting role – it’s a highly commercial, analytical, hands-on position designed for someone who wants to blend finance, analytics, and business strategy in a purpose-driven environment. Responsibilities of the role Manage month-end closing, budgeting, and forecasting Provide sales analysis, ROI modelling, and commercial reporting to leadership Build and maintain dashboards using Power BI and Excel Support marketing project evaluations and performance tracking Liaise with supply chain and regulatory teams to manage permit applications Collaborate with external finance partners and global HQ Take on broader operations and project support as the business evolves In this role you'll need 5+ years of experience in Financial Planning & Analysis (FP&A) or commercial finance Strong technical skills in Power BI and Excel Experience in healthcare, pharmaceuticals, or other related industries CA or CPA qualified (or working towards) Comfortable operating in a lean, entrepreneurial environment Strong communication skills and the ability to influence non-financial stakeholders Culture You’ll be joining a small but passionate team that deeply values empathy, flexibility, and integrity. This is a business that supports professional development and encourages collaboration. If you’re someone who thrives in agile environments, values meaningful work, and enjoys having your voice heard and your impact seen, this is the ideal next step. How to apply Your application will be reviewed by Kelly-Ann Pedersen, Senior Recruitment Consultant About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and Externtal Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
Customer Service Representative
- Belrose
- $65000 per annum, Benefits: + Super
Benefits: Kickstart your career in healthcare and medical devices Comprehensive training with long-term career growth opportunities Work with a well-established Australian organisation making a real difference in people’s lives About the Company: A trusted supplier of high-quality equipment that enhances assisted living, supporting hospitals, aged care facilities, and community healthcare providers. This organisation is committed to delivering exceptional service and innovative solutions. With new leadership in place, there’s been increased investment in technology, expansion across the market, and strong job security for the future. About the Opportunity: This is an exciting role for someone early in their career who wants to build strong foundations in healthcare operations. You’ll work closely with hospitals and sales representatives to ensure surgical devices are delivered, tracked, and managed seamlessly. From order processing to returns and investigations, you’ll gain valuable exposure to the medical device industry while being fully supported with training and development. Key Responsibilities: Act as the first point of contact for hospitals and sales representatives regarding surgical devices Manage orders, quotes, and purchase orders with accuracy and attention to deadlines Track and reconcile consignment stock used in hospitals Process product returns and credits, investigating discrepancies as needed Communicate with customers & Sales reps regarding backorders, pricing discrepancies, and general enquiries. Collaborate with logistics, warehouse, and supply chain teams to ensure smooth delivery of surgical devices Maintain accurate records in SAP and Salesforce (training provided) Skills and Experience: Customer Service experience within medical devices, consumer goods or a call centre Order Processing experience in SAP Strong communication skills (written and verbal) Excellent attention to detail and accuracy when processing information Organised and able to prioritise tasks in a fast-paced environment Positive, proactive attitude with a strong willingness to learn Exposure to SAP or Salesforce is beneficial but not essential – training provided How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Financial Reporting Manager
- Macquarie Park
- $120,000 + Super
Benefits... 12 month contract role Flexible, hybrid working environment Offices based in Macquarie Park, 2113 Free parking onsite About the company... This global healthcare organisation is committed to improving lives through innovative products and solutions. With a strong presence across pharmaceuticals and biotechnology, they are recognised for operational excellence, ethical leadership, and a deep focus on health outcomes. The business values forward-thinking professionals who thrive in dynamic environments and are passionate about making an impact. About the opportunity... An exciting opportunity has become available for an experienced Financial Reporting & Accounting professional to take ownership of the full financial reporting cycle. You’ll manage rebate processes, and act as a key technical accounting contact across the organisation. This role offers a strong blend of operational delivery and strategic influence as well as partnering with local and offshore teams. In this role you will... Manage the full reporting process for actuals, ensuring high-quality data and adherence to fast-close timelines Oversee SAP and BW reporting systems as the designated 'super user', including automation and maintenance of reporting tools Deliver end-to-end rebate calculations, accruals, and outcome-based accounting, including deep analysis of actuals Prepare statutory and government reports, ad hoc financial analysis, and management accounting insights to support business decision-making Collaborate extensively with cross-functional and global stakeholders, including regional finance, technical accounting teams, commercial CFOs, financial compliance, and external auditors Ensure seamless coordination across both onshore and offshore teams, maintaining productivity, service quality, and aligned reporting outcomes In this role you'll need... CA or CPA qualification 5+ years of financial reporting experience Strong knowledge of IFRS, technical accounting, and financial analysis Advanced Excel & financial modelling skills Must have experience working in a large global matrix organisation with a turnover of over $150m Culture... The culture is inclusive, professional, and agile. You'll join a high-performing finance function where people are encouraged to take ownership, think strategically, and collaborate cross-functionally. Continuous improvement is embedded in their ways of working, and the environment supports both personal and professional growth. How to apply... Your application will be reviewed by Kelly-Ann Pedersen, Senior Recruitment Consultant About Healthcare Professionals Group... Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
Customer Service Representative
- St Leonards
- $65000 - $72000 per annum
Benefits Start date 1st December Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site Academy, lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Service Administrator
- Belrose
- $65000 - $68000 per annum
Benefits: $65,000 - $68,000 + Super Belrose location, free on-site parking Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained Positive company culture focused on internal promotions, and team development Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team About the Company: Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. About the Opportunity: Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines. You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. Key Responsibilities: First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests Triage, track and update jobs in Salesforce and SAP S4 HANA Check contract coverage and coordinate quotes and purchase orders for billable work Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process Support field service and workshop-based repair processes Coordinate new equipment installs and site relocations Troubleshoot issues, follow up on tickets and maintain clear, professional communication Skills and Experience: At least one year in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Order Processing experience is necessary, ideally in SAP S4 HANA Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams. Must have the enthusiasm and passion to learn Familiarity with Salesforce is valued How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
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Jo Turner
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