Kelly-Ann Pedersen

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Kelly-Ann Pedersen

Senior Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Specialising in

Customer Service

Jobs by Kelly-Ann Pedersen.

Customer Service

Customer Service Representative

Sydney
$32 - $36 per hour

Benefits Located in Sydney CBD 2000 Ongoing temporary assignment within a great organisation $32 - $34 per hour + Super About the company An Australian non for profit within the EAP industry for the past 30 years. Providing well-being support to businesses and their employees spanning a diverse range of industries. About the opportunity Join a well set up customer service team providing care and support to Customers across ANZ. Working in afast paced environment, you will be liaising with customers via phone, email and live chat to support their access to wellbeing services. Duties Provide a high level of Customer Service to customers via phone, email, and live chat Ensure complaints are resolved quickly and expertly, and escalated when required Maintaining relationships with customers whilst scheduling in appointments for allied health support Skills and Experience Experience in Customer Service in a contact centre environment Ability to thrive in a fast paced environment Excellent verbal communication skills dealing with a diverse customer base Ability to build rapport quickly over the phone Strong attention to detail and multi-tasking ability Excel experience desirable Experience in a call environment Good communication skills Ability to problem solve Culture As a leader inthe EAP industry, our client is passionate about mental health, diversity, and creating safer, healthier workplaces for all. How to Apply Click apply or contact Kelly-Ann Turner, Senior Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; · Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; · Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; · Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.

Customer Care Representative

Macquarie Park
$65000 - $75000 per annum, Benefits: + Super

Benefits: $65,000 – $75,000 + Super based on experience Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care. About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives. Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

Kelly-Ann Pedersen