Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Senior Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- Belrose
- $65000 - $67000 per annum
Benefits: $65,000 + Super Great opportunity for career growth Work within a well-established Australian Medical Device organization About the Company: A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security. About the Opportunity: As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living. Key Responsibilities: Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public. Process customer orders accurately and efficiently using SAP. Maintain accurate customer records within Salesforce. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Ensure compliance with business service level agreements related to invoicing and order processing. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Care Representative
- Macquarie Park
- $65000 - $75000 per annum, Benefits: + Super
Benefits: $65,000 – $75,000 + Super based on experience Rostered shifts: Week 1 – 2pm to 10pm, Week 2 – 4pm to 12am 100% onsite role with free parking Monthly performance rewards up to $1,000 Structured onboarding and hands-on training High-impact, purpose-driven environment – every shift counts About the Company: This organisation is a leading supplier of innovative medical technologies, partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their fast-paced, mission-critical operations, the company combines logistics expertise with deep healthcare knowledge to deliver life-saving equipment exactly when and where it’s needed. Their values reflect urgency, reliability, and a commitment to excellence in patient care. About the Opportunity: We are seeking a Customer Service Representative to join the Critical Care Team supporting urgent medical deliveries to hospitals and pharmacies. This is a high-pressure, operations-focused role where you'll book, coordinate, and monitor time-sensitive orders — including surgical deliveries where patients may already be prepped in theatre. You will liaise directly with hospital scheduling teams, pharmacists, drivers and internal logistics to ensure deliveries are accurate, timely, and compliant with healthcare protocols. The work is 100% onsite with full support, operating in a small, collaborative team. During each shift, you’ll play a key role in real-world healthcare outcomes, where your speed, focus, and judgment can directly affect lives. Skills and Experience: Strong background in logistics coordination, call centres, or dispatch roles Experience in healthcare, surgical scheduling, or pharmacy support preferred SAP experience highly valued Confident decision-maker with proven problem-solving ability Thrives in urgent, high-stakes environments with minimal supervision Friendly, composed, and professional when communicating with hospital and pharmacy stakeholders Comfortable working rostered evening shifts (alternating weeks) Excellent attention to detail and process discipline Highly collaborative – able to work effectively in a team of two Candidates from banking, insurance, or telecommunications are not suitable How to Apply: Click Apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $65000 - $67000 per annum
Benefits: $65,000 + Super Great opportunity for career growth Hybrid working model, with staggered start times from 8-5:30 PM Work within a well-established Australian Medical Device organization About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. About the Opportunity: Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing, Key Responsibilities: Monitor and respond to customer enquiries across phone calls and email in a high volume capacity Process orders both manually and using EDI by strict cut off times Be agile and adaptable to manage urgent patient on table scenarios Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams Keep up to date records of customer interactions in Salesforce Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock Investigations regarding product disputes, arranging credits as necessary Collaborate and contribute to regular team meetings Ad hoc reporting as necessary in SAP & Salesforce Skills and Experience: At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry Order Processing experience is necessary in SAP Excellent communication skills (written and oral) Excellent attention to detail Ability to work well under pressure Must have the enthusiasm and passion to learn Familiarity with Salesforce How to Apply: Click apply or contact Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences