Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Senior Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- Belrose
- $65000 per annum, Benefits: + Super
Benefits: Kickstart your career in healthcare and medical devices Comprehensive training with long-term career growth opportunities Work with a well-established Australian organisation making a real difference in people’s lives About the Company: A trusted supplier of high-quality equipment that enhances assisted living, supporting hospitals, aged care facilities, and community healthcare providers. This organisation is committed to delivering exceptional service and innovative solutions. With new leadership in place, there’s been increased investment in technology, expansion across the market, and strong job security for the future. About the Opportunity: This is an exciting role for someone early in their career who wants to build strong foundations in healthcare operations. You’ll work closely with hospitals and sales representatives to ensure surgical devices are delivered, tracked, and managed seamlessly. From order processing to returns and investigations, you’ll gain valuable exposure to the medical device industry while being fully supported with training and development. Key Responsibilities: Act as the first point of contact for hospitals and sales representatives regarding surgical devices Manage orders, quotes, and purchase orders with accuracy and attention to deadlines Track and reconcile consignment stock used in hospitals Process product returns and credits, investigating discrepancies as needed Communicate with customers & Sales reps regarding backorders, pricing discrepancies, and general enquiries. Collaborate with logistics, warehouse, and supply chain teams to ensure smooth delivery of surgical devices Maintain accurate records in SAP and Salesforce (training provided) Skills and Experience: Customer Service experience within medical devices, consumer goods or a call centre Order Processing experience in SAP Strong communication skills (written and verbal) Excellent attention to detail and accuracy when processing information Organised and able to prioritise tasks in a fast-paced environment Positive, proactive attitude with a strong willingness to learn Exposure to SAP or Salesforce is beneficial but not essential – training provided How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $75000 per annum
Benefits Flexible hybrid working environment – WFH 2 days per week once trained. Belrose location, parking on site Comprehensive training with ongoing support About the Company For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets. About the Opportunity Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email. Duties Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia Process sales orders in SAP with strict attention to cut-off times Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations Liaise with 3PL providers to resolve logistics issues Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction Contribute to process improvement by supporting the development and updating of SOPs Skills and Experience Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries SAP order management experience essential Strong attention to detail and accuracy in data handling Ability to work autonomously and take initiative in problem-solving Effective communication skills across phone and email with internal and external stakeholders Positive, solutions-focused attitude and willingness to be upskilled Master data understanding highly regarded Culture Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on 0488 808 797 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Warriewood
- $36 per hour, Benefits: + Super
Benefits Temporary assignment up to 3 months Warriewood location, parking on site full time in office 9-5 hours during training, ideally moving to 7am - 3pm for the remainder of assignment Work in a purpose driven company supporting patient access to specialist medicines About the Company Work for a recognised leader in the supply of specialist medicines across Australia and New Zealand. About the Opportunity This is not your average customer service role — it’s an opportunity to step into the heart of pharmaceutical logistics, where every order you process directly supports hospitals, pharmacists, and patients across Australia and New Zealand. You'll be managing a high volume of critical orders — including S19A (Named Patient) medicines and compassionate access programs — and ensuring they’re processed quickly, accurately and compliantly using Sage ERP. With up to 100 orders per day and high call volumes during product launches, this is a role where accuracy, speed, and attention to detail truly matter. You’ll be a vital internal partner to the logistics and managed access teams, and a calm, confident voice for pharmacists and hospital procurement staff navigating complex or time-sensitive situations. This is your chance to make an immediate impact in a business that directly improves patient access to critical medicines — while working alongside a high-performing, mission-driven team. Duties Process a high volume of orders per day in SAGE ERP Handle a high volume of phone calls from hospitals, sales teams, pharmacists and healthcare providers Liaise with internal teams across logistics, warehousing, pharmacovigilance, and regulatory teams Escalate adverse events to PV teams Skills and Experience Order processing experience in a pharmaceutical organisation is highly valued AE / PV knowledge highly regarded Great verbal and written communication skills Exceptional attention to detail required Ability to manage changing priorities in a highly regulated, fast moving industry Culture A great organisation to be a part of, the team is small - and every member has a critical value to add to the business. Working environment is engaging and hard working - fantastic team and organisation to be a part of. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- St Leonards
- $65000 - $72000 per annum
Benefits Start date 1st December Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site Academy, lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences