Kelly-Ann Pedersen

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Kelly-Ann Pedersen

Senior Recruitment Consultant - Business Support

I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.

The kinds of titles I typically hire for are:

Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager

With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.

I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.

As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.

I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.

Specialising in

Customer Service

Jobs by Kelly-Ann Pedersen.

Customer Service

Service Administrator

Belrose
$65000 - $68000 per annum

Benefits: Belrose location with free on-site parking Beautiful office and supportive team environment Work-from-home options once fully trained A leader who genuinely supports development and internal progression A stable, long-term role with a global healthcare organisation About the Company: Our client is a global medical devices leader supporting hospitals and clinics across Australia, NZ and Asia. With over 1,000 staff, they’re known for customer care, teamwork and developing their people. This is a coordination role — you’ll be the link between customers and field technicians, helping keep essential medical equipment up and running for healthcare providers. About the Opportunity: You’ll join a friendly, supportive Service team and help coordinate repairs, maintenance requests, technician schedules and customer updates. This role suits someone with strong admin or customer service experience who enjoys organising, problem-solving and keeping things moving. Full training provided — including systems, processes and product knowledge. Key Responsibilities: Be the first point of contact for hospitals and field technicians Enter service requests and update job progress Assign technicians and schedule work Prepare simple quotes and track approvals Work with sales, inventory and engineering teams to keep customers informed Support equipment repairs, installations and site moves Maintain clear and friendly communication throughout Skills and Experience: Experience in admin, scheduling, customer service, call centre or service coordination SAP experience or knowledge is highly valued Confident communicator with a helpful, professional approach Strong attention to detail and good follow-through Comfortable learning new systems (training provided) Ability to stay organised when things get busy Keen to grow, learn and be part of a supportive team How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing

Finance Business Partner

Surry Hills
$140000 per annum, Benefits: Great benefits

Benefits Flexible hybrid working model – 2 days per week in the office Offices located in Sydney, 2010 – close to CBD, lovely leafy location Extra paid leave days & additional company benefits Career development opportunities Work with a mission-led global healthcare innovator About the company This organisation is an international healthcare business focused on delivering innovative treatments for chronic health conditions. With strong global backing and a growing footprint in Australia, the local operation has seen consistent expansion and success in the specialist pharmaceutical market. The company is entering a significant growth phase, driven by upcoming product approvals and increased market access. Australia also contributes to around 30% of global revenue, making it a strong and valued part of the business. Locally, the team operates in a flat structure, offering autonomy, visibility, and the chance to work closely with senior leaders across multiple business functions. This is a rare opportunity to join a high-integrity business at a pivotal point in its commercial journey. About the opportunity This newly created role is ideal for a commercially minded finance professional seeking end-to-end ownership, visibility, and impact. As the sole finance expert in the Australian business, you’ll report to the General Manager and collaborate directly with overseas headquarters and local teams across sales, marketing, and operations. This is not a siloed accounting role – it’s a highly commercial, analytical, hands-on position designed for someone who wants to blend finance, analytics, and business strategy in a purpose-driven environment. Responsibilities of the role Manage month-end closing, budgeting, and forecasting Provide sales analysis, ROI modelling, and commercial reporting to leadership Build and maintain dashboards using Power BI and Excel Support marketing project evaluations and performance tracking Liaise with supply chain and regulatory teams to manage permit applications Collaborate with external finance partners and global HQ Take on broader operations and project support as the business evolves In this role you'll need 5+ years of experience in Financial Planning & Analysis (FP&A) or commercial finance Strong technical skills in Power BI and Excel Experience in healthcare, pharmaceuticals, or other related industries CA or CPA qualified (or working towards) Comfortable operating in a lean, entrepreneurial environment Strong communication skills and the ability to influence non-financial stakeholders Culture You’ll be joining a small but passionate team that deeply values empathy, flexibility, and integrity. This is a business that supports professional development and encourages collaboration. If you’re someone who thrives in agile environments, values meaningful work, and enjoys having your voice heard and your impact seen, this is the ideal next step. How to apply Your application will be reviewed by Kelly-Ann Pedersen, Senior Recruitment Consultant About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and Externtal Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.

Kelly-Ann Pedersen