Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Senior Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- St Leonards
- $65000 - $72000 per annum
Benefits Start date 1st December Free on-site parking Full-time hours, Monday to Friday – 8:30 - 5pm Be part of a long-tenured, knowledgeable, and highly supportive team Modern office with on-site Academy, lab and training facility Step into a stable, high-performance global medical company About the Company This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse. About the Opportunity This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training. Key Responsibilities Process customer orders (30–40 per day) as well as quotes in SAP Manage incoming customer calls (15–20 per day) and online chat Coordinate local urgent deliveries and pick-ups via courier Support with outbound dispatch of small stock volumes (2–5 shipments per week) Manage emergency warehouse inventory (approx. 70 SKUs) Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome Liaise with sales reps, service technicians and sales teams across NSW Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations Skills and Experience Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics ERP system experience (SAP highly regarded) Ability to lift up to 20kg – comfortable with light warehouse duties High attention to detail and ability to work across multiple systems Strong communication and stakeholder coordination skills Self-starter with the maturity to work independently on-site Positive, adaptable and committed to maintaining high service standards How to Apply Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Service Administrator
- Belrose
- $65000 - $68000 per annum
Benefits: $65,000 - $68,000 + Super Belrose location, free on-site parking Beautiful office setup, PLUS double screens and ergonomic workspaces provided for WFH once trained Positive company culture focused on internal promotions, and team development Work with a leader who've walked in your shoes and are focused on building a cohesive, motivated team About the Company: Our client is a global leader in medical devices and equipment, supplying hospitals and clinics across Australia, New Zealand, and Asia with innovative, life-enhancing technologies. With over 1000 staff and a culture built on collaboration, continuous improvement, and customer care, they’re passionate about delivering the highest standard of service to healthcare professionals. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. About the Opportunity: Reporting to a supportive and people-focused Service Manager, you’ll join a team of 14 Technical Coordinators across Australia and the Philippines. You’ll coordinate service cases, allocate technicians, create quotes, and collaborate with multiple internal departments to ensure world-class support is delivered. This is a non-IT support role – you’ll be the essential link between customers and the engineering team, ensuring vital medical equipment stays operational across the healthcare sector. Key Responsibilities: First point of contact for hospitals, clinics, and field engineers logging equipment faults or service requests Triage, track and update jobs in Salesforce and SAP S4 HANA Check contract coverage and coordinate quotes and purchase orders for billable work Liaise with sales, procurement, inventory and engineering teams to keep customers updated throughout the process Support field service and workshop-based repair processes Coordinate new equipment installs and site relocations Troubleshoot issues, follow up on tickets and maintain clear, professional communication Skills and Experience: At least one year in Service Coordination / Customer Service Representative role in the Pharmaceutical, Medical, or FMCG industries Excellent communication skills (written and oral) Strong attention to detail Ability to work well under pressure Order Processing experience is necessary, ideally in SAP S4 HANA Exceptional stakeholder management skills, liaising effortlessly between customer, engineering, sales and warehousing teams. Must have the enthusiasm and passion to learn Familiarity with Salesforce is valued How to Apply: Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $65000 per annum, Benefits: + Super
Benefits: Kickstart your career in healthcare and medical devices Comprehensive training with long-term career growth opportunities Work with a well-established Australian organisation making a real difference in people’s lives About the Company: A trusted supplier of high-quality equipment that enhances assisted living, supporting hospitals, aged care facilities, and community healthcare providers. This organisation is committed to delivering exceptional service and innovative solutions. With new leadership in place, there’s been increased investment in technology, expansion across the market, and strong job security for the future. About the Opportunity: This is an exciting role for someone early in their career who wants to build strong foundations in healthcare operations. You’ll work closely with hospitals and sales representatives to ensure surgical devices are delivered, tracked, and managed seamlessly. From order processing to returns and investigations, you’ll gain valuable exposure to the medical device industry while being fully supported with training and development. Key Responsibilities: Act as the first point of contact for hospitals and sales representatives regarding surgical devices Manage orders, quotes, and purchase orders with accuracy and attention to deadlines Track and reconcile consignment stock used in hospitals Process product returns and credits, investigating discrepancies as needed Communicate with customers & Sales reps regarding backorders, pricing discrepancies, and general enquiries. Collaborate with logistics, warehouse, and supply chain teams to ensure smooth delivery of surgical devices Maintain accurate records in SAP and Salesforce (training provided) Skills and Experience: Customer Service experience within medical devices, consumer goods or a call centre Order Processing experience in SAP Strong communication skills (written and verbal) Excellent attention to detail and accuracy when processing information Organised and able to prioritise tasks in a fast-paced environment Positive, proactive attitude with a strong willingness to learn Exposure to SAP or Salesforce is beneficial but not essential – training provided How to Apply: Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $75000 per annum
Benefits Flexible hybrid working environment – WFH 2 days per week once trained. Belrose location, parking on site Comprehensive training with ongoing support About the Company For over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets. About the Opportunity Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email. Duties Support a small and collaborative Customer Service team working across FMCG and Hospital accounts in Australia Process sales orders in SAP with strict attention to cut-off times Handle medical enquiries and complaints, ensuring accurate pharmacovigilance reporting Manage customer enquiries via phone and email – including operations issues, claims, and delivery investigations Liaise with 3PL providers to resolve logistics issues Collaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfaction Contribute to process improvement by supporting the development and updating of SOPs Skills and Experience Previous customer service experience within healthcare, pharmaceuticals, or FMCG industries SAP order management experience essential Strong attention to detail and accuracy in data handling Ability to work autonomously and take initiative in problem-solving Effective communication skills across phone and email with internal and external stakeholders Positive, solutions-focused attitude and willingness to be upskilled Master data understanding highly regarded Culture Join a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere. How to Apply Click apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on 0488 808 797 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Sales Administrator
- East Ryde
- $37 - $39 per hour, Benefits: + Super
Benefits Join a supportive, experienced team in a global healthcare environment Contribute to the delivery of education and events that improve patient outcomes Flexible 2-day work week (any consecutive days except Fridays) Collaborative, positive team culture with structured onboarding support About the Company This international healthcare organisation is a respected market leader in medical technology and innovation. You’ll be joining a highly regarded Heart Health business unit, where teamwork, accuracy, and compliance excellence are central to success. The team is led by an experienced Country Manager who has built a strong reputation for supportive leadership and professional integrity. About the Opportunity This is part-time Sales Administration role supports a small, cohesive team of five including business development and clinical professionals. You’ll play a pivotal part in organising customer events, managing compliance submissions, and supporting contracts and invoices related to educational and sponsorship activities. The position is ideal for someone who enjoys structured work, process accuracy, and meaningful contribution within a healthcare setting. Duties Coordinate logistics for customer events, educational workshops, and sponsorships Manage travel and accommodation bookings for healthcare professionals Upload and track event submissions through the internal compliance system Assist with completion and submission of sponsorship agreements Support invoice tracking and system submissions for billing and payment Liaise with suppliers for materials and event collateral Manage calendar invitations, team communication, and meeting coordination Skills and Experience Demonstrated administration or event coordination experience (healthcare or corporate ideal) Strong attention to detail and accuracy in documentation and data entry Proactive, forward-thinking, and able to work independently with minimal supervision Confident communicator who manages multiple stakeholders effectively Comfortable using digital platforms for compliance, invoicing, and reporting Professional and composed when liaising with healthcare professionals and internal colleagues Culture You’ll be part of a collaborative team that values clarity, professionalism, and respectful communication. Training and peer support are readily available, and the team is known for fostering confidence and independence while maintaining high compliance and ethical standards. How to Apply Click Apply. Senior Recruitment Consultant Kelly-Ann Pedersen is managing this appointment. About Healthcare Professionals Group Healthcare Professionals Group recruits across all areas of healthcare — Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care. We recruit executive, permanent, and contracting/temp roles across: Medical Affairs & Life Sciences –Clinical Research, Market Access, Quality, Regulatory, Scientific Commercial – Marketing, Sales, Analytics, Government & External Affairs Business Operations – Administration, Finance, HR, Supply Chain, Legal, Customer Service Clinical Care – Nursing, Allied Health, Medical Management and Imaging
Finance Business Partner
- Surry Hills
- $140000 per annum, Benefits: Can be shared upon discussion
Benefits Flexible hybrid working model – 2 days per week in the office Offices located in Sydney, 2010 – close to CBD, lovely leafy location Extra paid leave days & additional company benefits Career development opportunities Work with a mission-led global healthcare innovator About the company This organisation is an international healthcare business focused on delivering innovative treatments for chronic health conditions. With strong global backing and a growing footprint in Australia, the local operation has seen consistent expansion and success in the specialist pharmaceutical market. The company is entering a significant growth phase, driven by upcoming product approvals and increased market access. Australia also contributes to around 30% of global revenue, making it a strong and valued part of the business. Locally, the team operates in a flat structure, offering autonomy, visibility, and the chance to work closely with senior leaders across multiple business functions. This is a rare opportunity to join a high-integrity business at a pivotal point in its commercial journey. About the opportunity This newly created role is ideal for a commercially minded finance professional seeking end-to-end ownership, visibility, and impact. As the sole finance expert in the Australian business, you’ll report to the General Manager and collaborate directly with overseas headquarters and local teams across sales, marketing, and operations. This is not a siloed accounting role – it’s a highly commercial, analytical, hands-on position designed for someone who wants to blend finance, analytics, and business strategy in a purpose-driven environment. Responsibilities of the role Manage month-end closing, budgeting, and forecasting Provide sales analysis, ROI modelling, and commercial reporting to leadership Build and maintain dashboards using Power BI and Excel Support marketing project evaluations and performance tracking Liaise with supply chain and regulatory teams to manage permit applications Collaborate with external finance partners and global HQ Take on broader operations and project support as the business evolves In this role you'll need 5+ years of experience in Financial Planning & Analysis (FP&A) or commercial finance Strong technical skills in Power BI and Excel Experience in healthcare, pharmaceuticals, or other related industries CA or CPA qualified (or working towards) Comfortable operating in a lean, entrepreneurial environment Strong communication skills and the ability to influence non-financial stakeholders Culture You’ll be joining a small but passionate team that deeply values empathy, flexibility, and integrity. This is a business that supports professional development and encourages collaboration. If you’re someone who thrives in agile environments, values meaningful work, and enjoys having your voice heard and your impact seen, this is the ideal next step. How to apply Your application will be reviewed by Kelly-Ann Pedersen, Senior Recruitment Consultant About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and Externtal Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences