Benefits:

• $65,000 – $73,000 + Super (depending on experience)
• Shift: 4:00 am – 12:00 pm Monday to Friday
• 100% onsite role in Macquarie Park with free parking
• Monthly performance rewards up to $1,000
• Structured onboarding and hands on training program
• High impact purpose driven environment – every shift directly contributes to patient care

About the Company:
This organisation is a leading supplier of advanced medical technologies partnering with hospitals and pharmacies to support critical patient procedures across Australia. Known for their rapid mission critical operations they combine logistics expertise with deep healthcare knowledge to deliver life saving products exactly when and where they are needed. Their values centre on urgency reliability and an unwavering commitment to excellence in patient care.

About the Opportunity:
We are looking for a Customer Service Representative to join our Critical Care Team ensuring urgent and time sensitive medical deliveries reach hospitals and pharmacies without delay. This is a fast paced high responsibility role where you will coordinate and monitor orders that may be linked to surgical procedures already scheduled in theatres.

You will work closely with hospital scheduling teams pharmacists couriers and internal logistics to ensure deliveries are accurate timely and compliant with healthcare protocols. This role is 100% onsite in a supportive close knit team where your speed focus and judgement can directly affect patient outcomes.

Skills and Experience:

• Strong background in logistics coordination dispatch or high volume call centre environments
• Experience in healthcare surgical scheduling or pharmacy support highly regarded
• Proficiency in SAP or similar ERP systems is highly valued
• Decisive problem solver who can work under pressure with minimal supervision
• Professional calm and effective communicator with hospital and pharmacy stakeholders
• Exceptional attention to detail and process accuracy
• Highly collaborative able to work effectively in a small team environment
• Candidates from pharmaceuticals OTC medical devices diagnostics FMCG or other product focused industries encouraged to apply
• Please note: Candidates from service only industries (e.g. banking finance insurance telecommunications) will not have the transferable skills required for this role

How to Apply:
Click Apply or contact Divisional Manager Jane Nichols on 02 8877 8772 for a confidential discussion.

About Healthcare Professionals Group

• Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology, and Clinical Care.
• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing