Customer Service Representative
- Belrose
- Salary:$65000 per annum, Benefits: + Super
- Salary$65000 per annum, Benefits: + Super
- LocationBelrose
- Job type Full Time
- DisciplineCustomer Service
- ReferenceBH-43158
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Customer Service Representative
Job description
Benefits:
A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security.
About the Opportunity:
As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living.
Key Responsibilities:
Skills and Experience:
How to Apply:
Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
- $65,000 + Super
- Great opportunity for career growth
- Work within a well-established Australian Medical Device organization
A trusted supplier of high-quality equipment to enhance assisted living, supplied to hospitals, aged care facilities, and community healthcare providers. This is an organisation that committed to delivering exceptional service and innovative solutions. Recently going through a change in management, there has been an increase of resources enhancing technology, increasing market reach and job security.
About the Opportunity:
As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal and external stakeholders to ensure customers receive the best equipment to enhance their day to day living.
Key Responsibilities:
- Manage both in person and online customer enquiries from QLD hospitals, aged care and disability support services, as well as the general public.
- Process customer orders accurately and efficiently using SAP.
- Maintain accurate customer records within Salesforce.
- Communicate with customers regarding backorders, pricing discrepancies, and general enquiries.
- Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment.
- Process customer returns and investigate account disputes, issuing credits where required.
- Ensure compliance with business service level agreements related to invoicing and order processing.
- Assist the sales team with preparing quotes, product information, and general support.
- Maintain organized sales records, customer pricing files, and prepare reports as needed.
Skills and Experience:
- At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
- Order Processing experience is necessary in SAP
- Excellent communication skills (written and oral)
- Excellent attention to detail
- Ability to work well under pressure
- Must have the enthusiasm and passion to learn
- Familiarity with Salesforce
How to Apply:
Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
- Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
- Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
- Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
- Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing