CBD location – brand new beautiful offices with harbour & city views
Close to transport links, cafes, gyms, bars
Growing company – great opportunities for career advancement
Work-life balance – WFH and the office after training
Additional benefits including bonuses, annual conferences & overnight team trips
About the Company Join a global healthcare solutions provider specialising in diabetes management. With a strong presence in Australia, they are renowned for their innovative products and dedication to improving the lives of patients.
About the Opportunity As a Technical Support Specialist, you will manage and maintain top-tier customer and patient support. Reporting to the Operations Manager, this role is critical to ensuring the highest level of customer service and support, directly impacting patient well-being.
Provide exceptional customer and technical support
Process warranty replacement orders and maintain CRM records
Liaise with private health insurers and logistics
Assist with staff training regarding technical aspects of products
Handle inbound and outbound patient enquiries, adverse event notifications and complaints
Support after-hours escalation coverage
Skills and Experience:
Degree qualified in Engineering, Biomedical or related field – graduates looking to build a career welcome to apply
Customer Service call centre experience – medical device or biotechnology advantageous
Experience providing technical support and troubleshooting over the phone
Passionate about products and problem-solving issues
Empathetic interpersonal skills
SAP knowledge desirable
Culture Our client fosters a culture of innovation, customer focus, and quality consciousness. Join a team dedicated to making a positive impact on the lives of patients and customers. How to apply Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion.
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
BenefitsAn international Medical device global hearing organisation who manufactures locally.Work within a fast growing business, where progression opportunities exist.Supportive leadership creating a positive working environment, great team culture.Located in Macquarie Park 2113. About the company ...