Technical Support Specialist

Benefits:

• Be a part of a supportive and collaborative team
• Professional development and training programs to enhance your skills
• Opportunity to work with a globally recognised brand within the medical device industry

About the Company:

Our client is a global leader in the beauty and skincare industry, specialising in innovative products that enhance customer well-being. With a strong presence across national and international markets, our client is committed to delivering exceptional customer experiences and setting industry standards.


About the Opportunity:

As a Technical Support Specialist, you will manage customer inquiries and provide technical support and case resolution for both hardware and software, playing a vital role in maintaining customer satisfaction. You will collaborate with cross-functional teams and stakeholders to ensure seamless communication and resolution of customer issues. 


Duties:

• Respond to customer queries via phone, email, and live chat, providing accurate information and solutions.
• Troubleshoot technical issues and assist customers with order placement, tracking, and returns.
• Maintain up-to-date knowledge of our client's product range, new launches, and promotions.
• Document customer interactions and follow established procedures for issue resolution.
• Collaborate with cross-functional teams to ensure effective communication and timely issue resolution.

Skills and Experience:

• Experience working within the medical device industry would be highly beneficial
• Previous customer support or technical service experience is required
• Excellent communication skills (written and verbal)
• Strong problem-solving and technical aptitude 
• Proficiency in customer support tools and CRM systems
• Ability to collaborate and work within a matrix-style environment
• Self motivated and able to work independently 

Culture:

Our client fosters a collaborative and inclusive culture, where teamwork and innovation are encouraged. 


How to Apply:

Click "Apply" or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.