Technical Applications Specialist

Benefits:

• Work from home - 100% remote
• Work for a global leader with world class medical equipment.
• $90,000 base + $20,000 car allowance + bonus.

About the company:

Our client is a global company specialising in scientific and medical solutions who are known for its high-quality products and services in the industry.


About the opportunity:

As a Technical Applications Specialist, you will be responsible for providing technical support and training for the company instruments and assays. You will liaise with customers, prepare instruments for demonstrations, and contribute to the development of instrument manuals and training documentation. This role is important to the business as it ensures their customers receive the technical support and training they need to succeed in their work and enhance the lives of patients. Although this role is remote and you will be required to work from home, you must reside in Sydney as you will be required to offer on-site support to customers in and around the Sydney metropolitan area. 


Duties:

• Provide operator training and technical support on all instruments and assays
• Structure content and provide documentation for pre-installation customer training
• Perform operational qualification of instruments following installation and software upgrades
• Co-ordinate product evaluation and demonstration support for customers
• Conduct advanced troubleshooting with Field Service Engineers to resolve complaints and issues
• Provide support for Field Service Engineers in diagnosing instrument performance issues
• Undertake regular pro-active visits to customer sites
• Assist in product performance investigations in co-ordination with the Technical Manager
• Ensure compliance with company procedures and protocols
• Provide timely closure to all applications field support issues
• Provide applications support for other territories as required

Skills and Experience:

• Relatable tertiary qualification for the scientific industry, applications management or biomedical engineering.
• Experience working within the medical device, diagnostic or scientific industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues related to software and applications.
• Experience in creating training content and presenting it to users.
• Exposure to working with diagnostic instrumentation and equipment would be highly advantageous.
• Knowledge of software applications management.
• Understanding of compliance with relevant industry regulations and standards.

Culture:

You will join a collaborative and innovative team, working together to provide the best possible solutions for our customers.


How to Apply:

Click "apply" or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.