Benefits:

• Competitive salary: $65,000 - $70,000 + Super (based on experience)
• Convenient Belrose location with free on-site parking
• Beautiful, modern office environment
• Flexible hybrid working: dual screens and ergonomic setup provided for WFH
• Positive, inclusive culture with a strong emphasis on internal promotions and professional development
• Supportive leadership from managers who've been in your shoes

About the Company: Join a global leader renowned for supplying hospitals and clinics across Australia, New Zealand, and Asia with cutting-edge medical devices and technologies. With over 1000 dedicated employees, our client fosters an engaging workplace culture driven by collaboration, continuous learning, and exceptional customer care. Be part of a company passionate about making a meaningful difference in healthcare.

About the Role: As a Technical Service Coordinator, you’ll play a critical role connecting healthcare customers with our expert engineering team, ensuring vital medical equipment remains operational. Reporting to an experienced and supportive Service Manager, you’ll become part of a dynamic, close-knit team supporting Australia and the Philippines.
This is not an IT role; you'll focus on coordinating service logistics, customer care, and administrative support to enhance service excellence.

Your Responsibilities:

• Act as the primary contact for hospitals, clinics, and field engineers reporting equipment issues
• Coordinate and monitor service requests using Salesforce and SAP S4 HANA
• Check service contracts, issue quotes, and manage purchase orders
• Liaise proactively with sales, procurement, inventory, and engineering teams to ensure seamless customer experiences
• Support and manage logistics for field service and equipment repairs
• Schedule installations and manage equipment relocations
• Provide clear, timely communication with customers and internal stakeholders

Your Skills and Experience:

• Minimum 2 years’ experience in Service Coordination or Customer Service roles, ideally within Medical Devices, Pharmaceuticals, or FMCG
• Exceptional verbal and written communication skills
• High attention to detail and the ability to handle pressure effectively
• Experience with order processing systems, ideally SAP S4 HANA
• Strong stakeholder management, easily interacting with customers and internal teams
• Enthusiastic, proactive learner with a customer-focused mindset
• Experience using Salesforce advantageous but not essential

 
How to Apply:
Click apply or contact Senior Recruitment Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.
 
About Healthcare Professionals Group
 
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing