Benefits:

• Belrose location with free on-site parking
• Beautiful office and supportive team environment
• Work-from-home options once fully trained
• A leader who genuinely supports development and internal progression
• A stable, long-term role with a global healthcare organisation

About the Company:
Our client is a global medical devices leader supporting hospitals and clinics across Australia, NZ and Asia. With over 1,000 staff, they’re known for customer care, teamwork and developing their people.
This is a coordination role — you’ll be the link between customers and field technicians, helping keep essential medical equipment up and running for healthcare providers.

About the Opportunity:
You’ll join a friendly, supportive Service team and help coordinate repairs, maintenance requests, technician schedules and customer updates.
This role suits someone with strong admin or customer service experience who enjoys organising, problem-solving and keeping things moving.
Full training provided — including systems, processes and product knowledge.

Key Responsibilities: 

• Be the first point of contact for hospitals and field technicians
• Enter service requests and update job progress
• Assign technicians and schedule work
• Prepare simple quotes and track approvals
• Work with sales, inventory and engineering teams to keep customers informed
• Support equipment repairs, installations and site moves
• Maintain clear and friendly communication throughout

Skills and Experience:

• Experience in admin, scheduling, customer service, call centre or service coordination
• SAP experience or knowledge is highly valued 
• Confident communicator with a helpful, professional approach
• Strong attention to detail and good follow-through
• Comfortable learning new systems (training provided)
• Ability to stay organised when things get busy
• Keen to grow, learn and be part of a supportive team

How to Apply:
Senior Recruitment Consultant Kelly-Ann Pedersen will be responding to applications.
 
About Healthcare Professionals Group
 Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing