Senior Customer Service Representative

Benefits

• Be a part of a global medical device organisation
• 3 month contract with potential of extension
• $35ph, with hybrid working from office and WFH
• Office located in Macquarie Park 2113

About the company
Work for a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.


About the opportunity
Become an integral piece of a strong, motivated and driven Customer Service team. Provide support to a market leading range of innovative surgical medical devices to hospitals and medical professionals. This role is a low volume of calls, and predominately email based. Ability to problem solve and work cohesively with hospitals and sales representatives.

Be genuinely committed to patient and customer satisfaction and you will grow and advance your career.


Duties
Your daily duties would include:

• Provide a high level of Customer Service
• Maintain customer, consignment and loan kit databases
• Fulfil customer requirements and managing customer expectations
• Support field personnel
• Ensure complaints are resolved quickly and expertly, and escalated when required

Skills and Experience

• Experience in Customer Service in a Medical Device organisation
• SAP knowledge and experience
• Maintenance of customer, medical device consignment and loan databases
• Strong attention to detail and multi-tasking ability
• Excel experience - you will be required to use VLOOKUP for reporting

Culture
Fantastic team leadership, with low turnover in staff. Team is engaging, hard working and down to earth team. A great organisation to be a part of.


How to Apply
Click apply or contact Jane Nichols, Divisional Manager on 0288778714 for a confidential discussion.