Senior Customer Experience Officer

Benefits

• Global medical device company
• Permanent position
• $75,000+ super+bonus
• Hybrid working model - office located in Mascot 2020
• Parking onsite available

About the company
A well-established global medical device company with a passion for providing innovative solutions to customers. Our client looks to provide effective forward thinking treatments quickly and economically to provide the best level of service possible enhancing the quality of life to customers all over the world.
 
About the opportunity
In your new senior customer service representative role, you will report directly to the customer service manager. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives. Analyse current workflows and implement automations to improve workflows. Be genuinely committed to customer satisfaction and you will grow and advance your career.
 
Duties

• Answer phone calls and emails
• Process orders
• Liaise with cross-functional teams
• Maintaining relationships with customers and wholesalers
• Work on projects and implement changes
• Engage with customers to identify opportunities for value creation
• Product knowledge
• Data analysis and report writing

Skills and Experience

• Strong experience in customer service in an order processing environment from Pharmaceutical, Medical Device or Biotechnology environment
• 3+years' experience with SAP
• Technically advanced
• EDI and/or automation implementation experience
• Intermediate - strong Excel skills
• Ability to lead a team
• Strong attention to detail and multi-tasking ability
• Ability to problem solve
• Clear and concise communication skills

Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
 
How to Apply
Click apply or contact Jenn Bowder Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com