Are you an experienced reception professional ready to step into a team leader role where you can make a real impact?

This organisation is a growing, purpose-driven organisation in the clinical research space, focused on improving global health outcomes. This is an opportunity to lead a high-performing reception team within a fast-paced, professional environment where organisation, people leadership, and client experience are key.

The Opportunity
As the Reception Team Leader, you will oversee the day-to-day operations of a busy front-of-house function, ensuring seamless administrative support and an exceptional experience for all visitors, patients, and internal stakeholders. You’ll play a key role in leading, developing, and supporting a small team, while driving process improvements and maintaining high standards across compliance, systems, and service delivery.

Key Responsibilities

• Lead, mentor, and support a reception team to deliver consistent, high-quality service
• Manage daily operations, ensuring full coverage and smooth workflow
• Oversee visitor management, reception processes, and administrative accuracy
• Coordinate team training, performance, and development
• Maintain office supplies, facilities coordination, and reception systems
• Support broader business operations and collaborate with internal stakeholders
• Drive continuous improvement initiatives to enhance efficiency and client experience

About You

• Proven experience in a reception, administration, or front-of-house leadership role
• Strong organisational and time management skills in a fast-paced environment
• Confident leading, coaching, and developing team members
• Excellent communication and stakeholder engagement skills
• High attention to detail with a focus on accuracy and process compliance
• Comfortable using systems and technology in an administrative setting
• Previous experience within a medical or healthcare setting is advantageous

Why Apply?

• Join a purpose-led organisation making a difference in healthcare
• Step into a leadership role with real impact and visibility
• Collaborative, supportive, and professional team culture
• Opportunity to contribute to process improvement and innovation

Apply now or reach out to Jo Turner for a confidential discussion at jturner@hpgconnect.com