- Salary$55000 - $70000 per annum
- LocationSydney
- Job type Full Time
- DisciplineMedical Management
- ReferenceBH-42946
Patient Service Officer
Job description
Benefits
Full Time job on Sydney Northern Beaches and Sydney North Shore
Work with a great team and supportive work environment
Save time by working very close to public transport
Clinic Operating Hours Monday 0830am -530pm (38 hour work week)
The Vacancy
This Medical Specialist Practice is one of Sydney’s most respected specialist clinic(s) . With a strong reputation for excellence and personalised care. The clinic has a modern, patient-centric experience supported by a collaborative clinical team. As they expand, they are now seeking two polished, professional, and service-focused Patient Services Officers to join their clinics in Sydney's North Shore and Northern Beaches.
Why Join?
Be the welcoming face of a prestigious private clinic
Work with experienced health care professionals
Be part of a well-established team committed to excellence
Long-term opportunity with full-time hours and career growth potential
About the Role
This is a permanent full-time role suited to an individual with exceptional presentation, emotional intelligence, and strong interpersonal skills. You’ll play a pivotal part in ensuring patients feel welcomed, informed, and cared for—across every touch point of their journey.
Your responsibilities include:
Reception & Customer Service
Greet patients warmly and manage check-in/check-out process
Maintain a polished, professional reception environment
Coordinate patient enquiries and appointment bookings
Open and close the clinic as part of a shared roster
Medical Administration
Create, update, and maintain patient records
Scan, file, print forms, and manage clinical documentation
Respond to emails, letters, and referral correspondence
Clinical Support & Billing
Prepare patient packs and assist with post-consultation queries
Process Medicare claims and issue invoices/receipts
Handle EFTPOS, credit card, cash, and cheque payments
Balance daily payments and support electronic systems
What We’re Looking For Previous experience in a medical specialist practice or GP facility is essential
A natural communicator with a caring, service-first approach
High attention to detail and time management skills
Tech-savvy and confident using modern systems
Impeccable grooming and professional personal presentation
Able to remain calm, composed, and efficient under pressure
How to Apply
This is an exclusive assignment being managed on retainer by HPG Connect. To express your interest, please apply directly or contact Sandra Louey for a confidential discussion.
Sandra Louey Specialist Recruiter – Medical | HPG Connect 0403 039 232 | slouey@hpgconnect.com