Part Time Customer Service Representative

Benefits 

• Work with a fantastic team in world leading company  
• Permanent part-time position
• Work shorter hours, 5 days per week
• Up to $80,000 + Super + 12% bonus  (pro rata)
• Hybrid working model – WFH 2 days per week

About the company 
Our client is a global leader in developing optical and digital solutions for microscopy. They've been shaping the future of microscopy for decades and are committed to creating a work environment that encourages customer focus, innovation, and teamwork.
 
About the opportunity 
Reporting to the Financial controller, you will be an integral piece of this small team. As Customer Service Representative you will be responsible for meeting and exceeding customer expectations on a part-time basis, working shorter hours across 5 days of the week. Work from home flexibility is granted. 
 
Duties  

• Answer phone calls and emails
• Liaise with cross-functional teams  
• End to end order management from placing to invoicing 
• Handling the returns process and following up with credits
• Maintain and update daily order tracker in Excel, raising tickets for any issues
• Collaborate with Finance Team implementing process improvements 

Skills and Experience 

• Previous experience in customer service in a medical device, biotechnology or pharmaceutical organisation  
• ERP system experience is essential  
• High attention to detail and multi-tasking ability  
• Professional and collaborative approach with strong problem-solving abilities
• Clear and concise communication skills 
• Experience working in fast-paced teams meeting tight deadlines

Culture 
Small, close-knit and collaborative team. They are known and respected with a strong reputation and purpose to deliver innovative products and services with integrity.
 
How to Apply 
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com