Benefits 

• Join a respected specialist clinic with an established patient base
  
  
• Work in a professional, structured, and patient-focused environment
  
  
• Enjoy stability in a full-time, permanent role
  
  
• Be valued for your contribution to patient experience and clinic operations
  
  
• Opportunity to grow your skills within a high-performing medical team

The Practice  

We are seeking an experienced and professional Medical Receptionist / Patient Services Professional to join a well-established specialist medical practice on Sydney’s North Shore.
This is a front-of-house role, ideal for someone who takes pride in patient service, accuracy, and creating a calm, welcoming experience for every patient. The position will be predominantly based at Chatswood, supporting a busy and well-structured clinic environment.
The Role You will be the first point of contact for patients and play a critical role in the smooth day-to-day operation of the practice.

Key responsibilities include:

• Providing warm, professional, and compassionate front-of-house patient service
• Managing patient bookings, recalls, and clinical administration using Genie 
• Handling incoming calls, patient enquiries, and appointment coordination
• Supporting billing, Medicare claims, and daily reconciliations
• Liaising with referring doctors, hospitals, and allied health providers
• Preparing consultation rooms and maintaining reception presentation standards
• Ensuring patient records are accurate, complete, and up to date
• Supporting the clinical team to ensure efficient patient flow

About You

You are organised, personable, and take genuine pride in delivering high-quality patient care.
You will bring:

• Previous experience in medical reception or healthcare administration
• Confidence using practice management systems (Genie experience highly regarded)
• High attention to detail and accuracy with bookings, billing, and data entry
• Excellent communication skills and a calm, reassuring manner with patients
• Professional presentation aligned with a specialist healthcare environment
• Emotional intelligence and the ability to manage sensitive or anxious patients
• Reliability, accountability, and a positive team-focused attitude

Interested?

Apply now or contact Sandra Louey at Healthcare Professionals Group for a confidential discussion on 0403039232 and email slouey@hpgconnect.com