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Job details

Location
Melbourne
Salary
AU$25.00 - AU$28.00 per hour + superannuation
Job Type
Contract
Ref
BBBH36149_1615778885
Contact
Michelle Vermaak
Contact email
Email Michelle
Contact phone
+61 2 88778760
Posted
30 days ago

Job details

Location
Melbourne
Salary
AU$25.00 - AU$28.00 per hour + superannuation
Job Type
Contract
Ref
BBBH36149_1615778885
Contact
Michelle Vermaak
Contact email
Email Michelle
Contact phone
+61 2 88778760
Posted
30 days ago

Benefits

  • Long term contract offering full time hours Monday to Friday.

  • Flexible working environment.

  • Great company culture with the opportunity to collaborate across global teams.

About the company

Large global pharmaceutical company driven by innovative science to provide solutions to patients with life-threatening illnesses.

About the opportunity

In this role you will work as part of a team to support and resolve IT issues across the business.

Duties

  • Resolve IT issues using excellent customer service and problem solving skills.

  • Monitor and respond promptly to incidents, queries and tickets raised via ServiceNow.

  • Utilising best practise, advise and guide users through incident resolution.

  • Log and maintain records of incidents and service requests.

  • Manage the escalation process and provide feedback to users.

  • Identify areas / processes for continuous improvement.

Skills and Experience

  • Experience working as a level 1 help desk analyst is essential.

  • Ability to communicate fluently in Japanese and English is essential.

  • Sound knowledge and proficiency in ServiceNow is preferred.

  • Experience working within the healthcare industry will be highly beneficial.

  • Ability to problem solve and guide users on best practise.

  • Highly organised and ability to work with a sense of urgency.

Culture

Passionate, supportive and friendly working environment.

How to Apply

Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.

( SK920709A )