IT Service Desk Analyst - Multilingual Japanese / English

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Benefits

• Long term contract offering full time hours Monday to Friday.

• Flexible working environment.

• Great company culture with the opportunity to collaborate across global teams.

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About the company

Large global pharmaceutical company driven by innovative science to provide solutions to patients with life-threatening illnesses.

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About the opportunity

In this role you will work as part of a team to support and resolve IT issues across the business.

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Duties

• Resolve IT issues using excellent customer service and problem solving skills.

• Monitor and respond promptly to incidents, queries and tickets raised via ServiceNow.

• Utilising best practise, advise and guide users through incident resolution.

• Log and maintain records of incidents and service requests.

• Manage the escalation process and provide feedback to users.

• Identify areas / processes for continuous improvement.

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Skills and Experience

• Experience working as a level 1 help desk analyst is essential.

• Ability to communicate fluently in Japanese and English is essential.

• Sound knowledge and proficiency in ServiceNow is preferred.

• Experience working within the healthcare industry will be highly beneficial.

• Ability to problem solve and guide users on best practise.

• Highly organised and ability to work with a sense of urgency.

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Culture

Passionate, supportive and friendly working environment.

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How to Apply

Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.

( SK920709A )

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