Long term contract offering full time hours Monday to Friday.
Flexible working environment.
Great company culture with the opportunity to collaborate across global teams.
About the company
Large global pharmaceutical company driven by innovative science to provide solutions to patients with life-threatening illnesses.
About the opportunity
In this role you will work as part of a team to support and resolve IT issues across the business.
Resolve IT issues using excellent customer service and problem solving skills.
Monitor and respond promptly to incidents, queries and tickets raised via ServiceNow.
Utilising best practise, advise and guide users through incident resolution.
Log and maintain records of incidents and service requests.
Manage the escalation process and provide feedback to users.
Identify areas / processes for continuous improvement.
Skills and Experience
Experience working as a level 1 help desk analyst is essential.
Ability to communicate fluently in Japanese and English is essential.
Sound knowledge and proficiency in ServiceNow is preferred.
Experience working within the healthcare industry will be highly beneficial.
Ability to problem solve and guide users on best practise.
Highly organised and ability to work with a sense of urgency.
Passionate, supportive and friendly working environment.
How to Apply
Click apply or contact Michelle Vermaak on 02 8877 8760 for a confidential discussion.
( SK920709A )