Benefits 

• Growing company with lots of potential  
• Opportuinty to work PT or FT 
• Central location, close to shops, gyms, cafes and bars
• $70,000 + Super + additional benefits
• Supportive team and manager

About the company 
Join a rapidly growing medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products.  A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome. 
 
About the opportunity 
Reporting directly to the Operations Manager, you will work in a team of technical customer service representatives. You will manage and maintain customer relationships, provide technical support and troubleshoot medical devices over the phone, and liaise with various external stakeholders.
  
Duties 

• Effectively manage the product renewal and upgrade process, building and maintaining relationships with customers
• Provide exceptional telephone support, both inbound and outbound, addressing complaints, warranties and medical events
• Maintain accurate and up-to-date customer records in the CRM system
• Ensure timely delivery by managing dispatch of goods through 3PL and logistics
• Assist Key Account Managers with product assistance and handle afterhours escalations as needed
• Collaborate with external stakeholders such as health insurers to verify claims and payments

Skills and Experience 

• Excellent opportunity for graduates of Medical Science or related field with passion for the medical device industry
• Demonstrated background in sales, technical or customer support or related field
• Proficient in using ERP and CRM systems e.g. SAP
• Exceptional ability to deliver technical support, troubleshoot and problem-solve efficiently
• Highly organised and analytical

Culture 
A team environment, encouraging internal growth and development. Employees truly care about what they do, positively impacting the environment of the office.  
 
How to Apply 
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion. 
  
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com