Customer Service Team Leader

Benefits:

• Circa $85,000 + Super + 5% Bonus 
• Opportunity for career development
• Hybrid working model, with staggered start time 
• Global medical device organisation 

About the Company:
A renowned company that specialises in the production and distribution of medical devices. It is a national company with a strong presence in Brisbane. A globally renowned Medical Device company who are one of the leaders in their field. The company is known for having an exceptional culture and offers great benefits. Be part of a close knit team that are passionate about what they do and who practice their core values daily. 


About the Opportunity:
As the Customer Service Team Leader, you will lead a passionate and talented group of Customer Service Coordinators, while ensuring they constantly meet our customers' expectations. You will work closely with internal and external customers to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market.


Key Responsibilities:

• Monitor and supervise the daily tasks and functions of the Customer Service Team
• Be the key point of contact for all internal and external customer complaints, escalations and issues
• Provide leadership, coaching, and mentoring for all Customer Service team and the broader Customer Service Team as required
• Recruitment and selection of staff
• Management of induction program for direct reports and ongoing training and development
• Monitor staff performance against established KPIs
• Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment

Skills and Experience:

• At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
• Excellent communication skills (written and oral)
• Strong attention to detail
• Ability to work well under pressure
• Previous experience with ERP systems and processing of purchase orders in a busy industry
• Gained leadership experience in a 2IC capacity or similar and looking for next step in career 

How to Apply:
Click apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion.