Customer Service Team Leader

Benefit

• Team leader for a dynamic team in world leading company
• Full leave entitlements
• Hybrid working model - office location Macquarie Park 2113
• $80,000 - $89,000 + Super + Bonus

About the company
Work for a global medical device company operating across advanced diagnostics devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
 
About the opportunity
Become an integral leader of a strong, motivated and driven Customer Service team. Supervise a team of 4 Customer Service Representatives, nurture and develop key skills of the team to achieve results. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries.
 
 
Duties

• Motivating the team to provide high level customer service
• Make appropriate decisions to resolve service problems, complaints
• Oversee orders processed
• Managing customer expectations and investigation of orders
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Data analysis and report writing
• Liaise with cross-functional teams

 
Skills and Experience

• Previous experience  as a customer service team leader or 2IC in a FMCG, Medical Device or Pharmaceutical company
• Leadership experience in a corporate environment 
• 2-3 years in a supply chain environment
• SAP  experience
• High attention to detail and multi-tasking ability
• Strong communication skills
• Excel skills

 
Culture
A positive environment, encouraging internal growth and development. Team is engaging and hard working - fantastic team and organisation to be a part of.  
 
How to Apply
Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion