Team leader for a dynamic team in world leading company
Hybrid working model - office location Frenchs Forest 2086
$90,000 - 100,000 + Super
About the company Work for a global medical device company operating across advanced diagnostics devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
About the opportunity Become an integral leader of a strong, motivated and driven Customer Service team. Supervise a team of 4 Customer Service Representatives, nurture and develop key skills of the team to achieve results. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries.
Duties
Motivating the team to provide high level customer service
Make appropriate decisions to resolve service problems, complaints
Oversee orders processed
Managing customer expectations and investigation of orders
Ensure complaints are resolved quickly and expertly, and escalated when required
Data analysis and report writing
Liaise with cross-functional teams
Skills and Experience
Previous experience as a customer service team leader or 2IC in a FMCG, Medical Device or Pharmaceutical company
Leadership experience in a corporate environment
2-3 years in a supply chain environment
SAP experience preferable
Strong attention to detail and multi-tasking ability
Strong communication skills
Strong Excel skills
Culture A positive environment, encouraging internal growth and development. Team is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.