Benefits 

• Work within a renowned global optical device company
• $88,000 + 12% bonus + Super. Negotiable for the right candidate
• Macquarie Park, 2113 with parking onsite, close to transport links and cafes 
• Employee recognition programme
• A collaborative, and high performing company culture 
• WFH Fridays

About the company 
 Be an integral part of a renowned optical device company operating across both surgical and consumer spaces for medical professionals across the globe. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. 
 
About the opportunity 
 Lead a strong, motivated, and driven Customer Service team in a high volume, fast paced environment. In your new role, you will work closely with ( and within) your team to ensure orders & invoices are processed in a timely manner, be a point of contact for escalations, train up new team members and act as a triage to ensure changing priorities are met. You will be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables.  To be successful, you will have at least 5 years customer service experience, 2 years as a team leader, and a strong understanding of SAP.
 
Duties 

• Lead, inspire and challenge a customer service team of 7
• Manage workflow and delegate tasks across the team, to meet team KPIs and customer expectations
• Provide "on the job" coaching to enhance technical and soft skills within the team
• Processing customer orders on SAP 
• Take inbound and outbound phone calls, with a focus on escalations
• Liaise with cross functions of the business, ensuring needs are met 
• Reporting on fulfilment and stock availability for customers and commercial teams 
• Provide weekly & monthly reports to senior stakeholders
• Gain strong product knowledge to educate the team and customers  
• Maintain positive relationships with customers 

 
Skills and Experience 

• 5 years customer service experience in the Medical Device or Pharmaceutical industry
• 2-3 years' experience as a team leader
• SAP experience necessary
• Strong Microsoft suite skills 
• Excellent communication skills 
• High attention to detail
• Ability to problem solve

 
Culture 
The company is passionate about corporate social responsibility & ethics for employees and the wider global community alike.
 The client has a focus on diversity and inclusion within the work space, with company benefits that focus on health and wellbeing. The team culture is one that fosters growth and encourages achievement through collaboration and innovation.
 
How to Apply 
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8772 / katurner@hpgconnect.com for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com