Hybrid working model, with staggered start times from 8-5:30 PM
Work within a global medical device organization
About the Company: A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved.
About the Opportunity: As the Customer Service Team Leader, you will be leading a team of seven fulltime Customer Service Coordinators, ensuring customer expectations are consistently met. The team of seven will be spread across Sydney & Brisbane offices, with the primary responsibility of your team managing consignment stock and intercompany transfers. You will be working closely alongside internal and external stakeholders, understanding the urgency of patient-on-table situations and the necessity to inspire your team to maintain clean and accurate data. You will work closely with customers and stakeholders to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market.
Key Responsibilities:
Monitor and supervise the daily tasks and functions of the Customer Service Team
Be the key point of contact for all internal and external customer complaints, escalations and issues
Provide leadership, coaching, and mentoring for all Customer Service team and the broader
Customer Service Team as required
Recruitment and selection of staff
Management of induction program for direct reports and ongoing training and development
Monitor staff performance against established KPIs
Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment
Skills and Experience:
At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
Excellent communication skills (written and oral)
Strong attention to detail
Ability to work well under pressure
Order Processing experience is necessary, ideally in SAP
Experience in managing a team
Must have the enthusiasm and passion to learn
Familiarity with Salesforce
About us Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com
How to Apply: Click apply or contact Sourcing Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.