Customer Service Team Leader

Benefits:

• Around $85,000 + Super + 5% Bonus 
• Great opportunity for career growth
• Hybrid working model, with staggered start times from 8-5:30 PM
• Work within a global medical device organization

About the Company:
A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across Australia and New Zealand. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. 
 
 
About the Opportunity:
As the Customer Service Team Leader, you will be leading a team of seven fulltime Customer Service Coordinators, ensuring customer expectations are consistently met. The team of seven will be spread across Sydney & Brisbane offices, with the primary responsibility of your team managing consignment stock and intercompany transfers. You will be working closely alongside internal and external stakeholders, understanding the urgency of patient-on-table situations and the necessity to inspire your team to maintain clean and accurate data.   You will work closely with customers and stakeholders to identify, define, prioritise, and drive plans that will bring efficiency and effectiveness to the overall business processes. This is an important role that will have a significant impact on the business and market.
 
 
Key Responsibilities:

• Monitor and supervise the daily tasks and functions of the Customer Service Team
• Be the key point of contact for all internal and external customer complaints, escalations and issues
• Provide leadership, coaching, and mentoring for all Customer Service team and the broader
• Customer Service Team as required
• Recruitment and selection of staff
• Management of induction program for direct reports and ongoing training and development
• Monitor staff performance against established KPIs
• Work collaboratively to remove roadblocks and create good synergies in a cross-functional environment

 
Skills and Experience:

• At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
• Excellent communication skills (written and oral)
• Strong attention to detail
• Ability to work well under pressure
• Order Processing experience is necessary, ideally in SAP
• Experience in managing a team
• Must have the enthusiasm and passion to learn
• Familiarity with Salesforce

About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com


 
 
How to Apply:
Click apply or contact Sourcing Consultant Kelly-Ann Turner on 02 8877 8772 for a confidential discussion.