Permanent customer service role with a leading biotechnology company, circa $75,000 + super, based in Frenchs Forest 2086 with on-site parking, wellness benefits and great team culture.

Benefits

• Permanent role with a well-established biotechnology healthcare company
• Circa $75,000 + superannuation (depending on experience)
• On-site parking with a bus stop directly outside the office
• Well-being & lifestyle perks – on-site massages, reduced gym membership, monthly team lunches
• Supportive environment with opportunities to grow your career in healthcare

About the company
Our client is a well-established healthcare organisation specialising in biotechnology solutions that support patient surgeries. Partnering with hospitals and clinical teams across Australia, they are committed to delivering exceptional service and improving patient outcomes.

About the role
As a Customer Service Representative, you will report to the Customer Service Manager and join a collaborative team of eight customer service professionals. You’ll play a key role in managing time-critical orders, supporting consignment stock, and providing high-quality service to hospitals, customers and clinical partners. This role suits someone who thrives in a fast-paced environment, enjoys problem solving and is genuinely committed to customer satisfaction.

Key responsibilities

• Respond to inbound phone and email enquiries from hospitals, clinics and internal stakeholders
• Process time-critical orders accurately, including consignment stock and loan kits
• Liaise with cross-functional teams (warehouse, logistics, sales and clinical teams) to ensure on-time delivery
• Maintain strong, professional relationships with customers and clinical partners
• Proactively troubleshoot issues and provide solutions-focused support within required timeframes

Skills & experience

• 2–4+ years experience in a customer service role within medical devices, biotechnology or FMCG
• Strong background in order fulfilment; experience with consignment stock or loan kits highly advantageous
• Confident using ERP systems – Oracle preferred (SAP, SAGE or JDE also well regarded)
• Solid Excel skills and ability to work with data accurately
• High attention to detail with the ability to multi-task and prioritise in a deadline-driven environment
• Proven problem-solving skills and a proactive, customer-first mindset
• Clear and concise verbal and written communication skills

Culture
You’ll be joining an engaged, hard-working and supportive team who put the patient’s best interests at the centre of every decision. The environment is collaborative, professional and growth-focused, offering the chance to develop your skills and progress your career in healthcare and biotechnology.

How to apply
To apply, please click Apply now or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com