Customer Service Representative Support

Benefits 

• Be a part of a proudly Australasian owned healthcare company.
• Located in Wetherill Park, 2164
• 4-month contract with potential to extend 
• $30-$32 per hour 

 
About the company 
 Our client is the largest Medical, Consumable and Pharmaceutical product distributor in Australasia. They manage an extensive portfolio of local and international products, and have a major influence on the Australian healthcare landscape.
 
About the opportunity 
Assist a strong, hard-working customer service team with processing orders in SAP. Be the extra hands and ears the customer service team will need to assist them through their busy period of flu season. There may be phone responsibilities when the volume is high, however this will be an overflow of the customer service team.
 
Duties  

• Process orders in SAP with an excellent eye for detail and efficiency, within cut off times.
• Assist customer service team with any necessary data entry and administration required.
• Managing customer expectations and investigation of orders  where necessary.
• Ensure complaints are resolved quickly and expertly, and escalated when required. 
• Reporting on fulfilment and stock availability for customers and commercial teams. 

 
Skills and Experience 

• Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation is valued.
• SAP knowledge and experience necessary.
• Strong attention to detail and multi-tasking ability.  
• Good communication skills 
• Ability to communicate effectively over the phone with customers when necessary.
• Ability to problem solve.

 
  
How to Apply 
Click apply or contact Kelly-Ann Turner,  Recruitment Consultant on 02 8877 8772 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com