Benefits:

•  $65,000 - $68,000 + Super
• Great opportunity to start your career within the Medical Device industry
• Hybrid working model, with staggered start times from 8-5:30 PM
• Work within a well-established Australian Medical Device organization
   

About the Company:
A well renowned Medical Device company that specialises in supplying hospitals and healthcare professionals with the latest and finest medical solutions across APAC. They work alongside global brands with a human centred approach to ensure optimal patient outcomes are achieved. 
 
 
About the Opportunity:
Join a well-established Customer Service Team providing exceptional customer support for a wide range of Medical Devices to Customers ( hospitals) Australia and New Zealand wide. Whilst starting in a generalist role to develop an understanding the company and the scope of responsibilities, you will be exposed to managing consignment stock, billing,
 
 
Key Responsibilities:

• Monitor and respond to customer enquiries across phone calls and email in a high volume capacity
• Process orders both manually and using EDI by strict cut off times in SAP
• Be agile and adaptable to manage urgent patient on table scenarios
• Collaborate effectively with cross functions including Sales, Marketing & Warehousing teams
• Keep up to date records of customer interactions in Salesforce
• Liaise collaboratively with customers regarding pricing discrepancies, damaged and missing stock
• Investigations regarding product disputes, arranging credits as necessary
• Collaborate and contribute to regular team meetings
• Ad hoc reporting as necessary in SAP & Salesforce

 
Skills and Experience:
 

• At least two years in a Customer Service Representative role in the Pharmaceutical, Healthcare , Medical or FMCG industry
• Order Processing experience in SAP
• Excellent communication skills (written and oral)
• Excellent attention to detail
• Ability to work well under pressure
• Must have the enthusiasm and passion to learn
• Familiarity with Salesforce

 
How to Apply:
Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion.
 
About Healthcare Professionals Group
 
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.
 

•  Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;

• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs
•  Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
•  Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing