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Customer Service Representative

Job description

Benefits
  • Global diagnostics company
  • 2 year maximum term contract
  • $40 per hour + Super + accrued leave + paid public holidays
  • Macquarie Park 2113
  • Liaising between multiple internal and external stakeholders
About the company
Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.

About the opportunity
This is a hands-on, high-volume order entry role within a regulated medical device environment. You’ll be responsible for processing orders end-to-end with speed and precision, ensuring accuracy that directly supports customer service and patient outcomes.
You’ll also manage customer queries, liaise with internal teams and field staff, and take ownership of orders through to fulfilment. This role suits someone who enjoys structure, detail, and working in a fast-paced environment.

Duties
High-volume entry of replacement and new product orders
• Order fulfilment and tracking using SAP
• Resolving customer queries and complaints
• Liaising with internal teams and field personnel
• Supporting consignment stock processes

Skills and Experience
• Experience in high-volume order entry or customer service
• Background in Medical Devices, Pharma, or Biotech
• Strong attention to detail and systems confidence
• SAP experience highly desirable (Esker advantageous)
• Professional, empathetic communication style

Culture
A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office.

How to Apply
Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion.

About Healthcare Professionals Group

Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.