Benefits

• Join a supportive, stable team where you get to own your role 
• Located in Artarmon, parking on site
• Permanent, full time position 

About the Company
Join a global Dental leader as a Customer Service Representative in a full-time role. The company product portfolio entails a range of products across implants and diagnostics, and lab environments. 

 
About the Opportunity
This is a full-time, on-site role supporting the business in the Customer Service team, building relationships with Dental clinicians across NSW, and supporting the local commercial team.  Based in Artarmon, you’ll be responsible for managing NSW orders, including urgent orders, booking couriers, managing inbound customer enquiries, and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training.
 
Key Responsibilities

• Process customer orders as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations
• Manage incoming customer calls, online chat and emails across the team 
• Coordinate local urgent deliveries and pick-ups via courier
• Manage emergency warehouse inventory (approx. 70 SKUs)
• Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome
• Liaise with sales reps, service technicians and sales teams across NSW

 
Skills and Experience

• Previous experience in order processing and customer service – ideally within medical devices, dental, consumer goods or white goods
• ERP system experience (SAP S/4 HANA highly regarded)
• High attention to detail and ability to work across multiple systems
• Strong communication and stakeholder coordination skills
• Self-starter with the maturity to work independently on-site
• Positive, adaptable and committed to maintaining high service standards

 
How to Apply
Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. 

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing