Benefits

• Free parking on site every day
• Modern offices with onsite training facility
• Permanent, full time position – Monday to Friday 8:30am – 5:00pm

About the Company
Join a global Dental Devices leader as a Customer Service Representative in a full-time, on-site role based in Artarmon, Sydney. You’ll support premium products used across medical, dental and diagnostic settings, while working with a long-tenured, supportive team.

 
About the Opportunity
This is a full-time, on-site role combining order processing and very light warehouse support. Based in Artarmon, you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training.
 
Key Responsibilities

• Process customer orders (30–40 per day) as well as quotes in SAP S/4 HANA, Salesforce and Excel for day-to-day operations
• Manage incoming customer calls (15–20 per day), online chat and emails across the team 
• Coordinate local urgent deliveries and pick-ups via courier
• Support outbound dispatch of small stock volumes (2–5 shipments per week)
• Manage emergency warehouse inventory (approx. 70 SKUs)
• Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome
• Liaise with sales reps, service technicians and sales teams across NSW

 
Skills and Experience

• Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics
• ERP system experience (SAP S/4 HANA highly regarded)
• Ability to lift up to 20kg – comfortable with light warehouse duties
• High attention to detail and ability to work across multiple systems
• Strong communication and stakeholder coordination skills
• Self-starter with the maturity to work independently on-site
• Positive, adaptable and committed to maintaining high service standards

 
How to Apply
Senior Recruitment Consultant, Kelly-Ann Pedersen will be managing this recruit. 

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing