Benefits

• Global diagnostics company
• 12 Month casual contract
• $38-40 per hour
• Office based role in Macquarie Park 2113 - Parking onsite and close to public transport 
• Liaising between multiple internal and external stakeholders

About the company
Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.

About the opportunity
In your new customer service role you will report directly to the customer service manager, working as part of a team of two technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally. In your new role you will be dealing direct with pathology departments and labatories in hospitals. This is a long term role, seeking a candidate who can commit for longer than 12 months. 

Duties

• Ordering replacement or new product order
• Frontline internal and external customer query resolution and escalation if required
• Answer customer telephone enquiries and respond where appropriate or direct to relevant area.
• First point of contact for customer queries and support via phone and email
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Provide a high level of Customer Service
• Order fulfillment using SAP
• Support field personnel

Skills and Experience

• Experience in Customer Service in a Medical Device, Pharmaceutical or Biotechnology organisation
• Strong communication skills
• SAP and Esker knowledge desirable
• Strong attention to detail and multi-tasking ability
• Empathetic and professional interpersonal skills
• Exposure to consignment stock

Culture
A team environment, encouraging internal growth and development. Employees truly care about the what they do, this positively impacts the environment of the office.

How to Apply
Click apply or contact Jane Nichols, Divisional manager on 02 8877 8714 for a confidential discussion.

About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;
• Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs;
• Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;
• Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing.