Benefits

• Start date 1st December
• Free on-site parking
• Full-time hours, Monday to Friday – 8:30 - 5pm
• Be part of a long-tenured, knowledgeable, and highly supportive team
• Modern office with on-site Academy, lab and training facility
• Step into a stable, high-performance global medical company

About the Company
This global healthcare organisation designs and manufactures premium products used by clinicians across medical, dental, and diagnostic environments. With a strong customer-first reputation, they combine clinical innovation with a high-touch, service-driven approach across ANZ. The Sydney office serves as the company’s flagship training site, offering in-house training, technical servicing, and secondary warehouse.
 
About the Opportunity
This is a full-time, on-site role combining order processing and very light warehouse support. Based in St Leonards , you’ll be responsible for managing orders, inbound customer enquiries, basic warehouse dispatch ( around 5 per week), and supporting the onsite training Academy. You’ll work with autonomy, reporting into an experienced national leader and collaborating across customer service, sales, logistics, and training.
 
Key Responsibilities

• Process customer orders (30–40 per day) as well as quotes in SAP
• Manage incoming customer calls (15–20 per day) and online chat
• Coordinate local urgent deliveries and pick-ups via courier
• Support with outbound dispatch of small stock volumes (2–5 shipments per week)
• Manage emergency warehouse inventory (approx. 70 SKUs)
• Support onsite Academy training sessions – coordinate attendees, logistics and guest welcome
• Liaise with sales reps, service technicians and sales teams across NSW
• Use SAP (migrating to S/4HANA), Salesforce and Excel for day-to-day operations

 
Skills and Experience

• Previous experience in order processing and customer service – ideally within medical devices, dental, pharma, or diagnostics
• ERP system experience (SAP highly regarded)
• Ability to lift up to 20kg – comfortable with light warehouse duties
• High attention to detail and ability to work across multiple systems
• Strong communication and stakeholder coordination skills
• Self-starter with the maturity to work independently on-site
• Positive, adaptable and committed to maintaining high service standards

 
How to Apply
Click apply or contact Senior Recruitment Consultant Kelly-Ann Pedersen on 02 8877 8772 for a confidential discussion.
 
About Healthcare Professionals Group
Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.

• Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific
• Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs
• Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse
• Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing