Customer Service Representative

Benefits

• Take the opportunity to join an impact driven MedTech organisation where you have the opportunity to  grow and develop with the business
• Permanent full time role.
• Located in Northern Sydney - relocating to St Leonards soon.
• Industry competitive salary range - $65,000 to $70,000 + Super
• 5 weeks annual leave!

 
About the company
A rapidly growing MedTech company with global reach. Founded by Dental clinicians to provide effective, forward thinking innovations to ensure healthcare professionals can safely and effectively support patients within a clinical environment.
 
 
About the opportunity
Bring your dynamic energy and excellent communication to a disruptive MedTech organisation where you will have the opportunity to be an integral part of the company's growth. Founded in the UK, with offices in Sydney, you will be working closely alongside all functions of the business supporting daily operations and being the first point of contact with global customers.
Joining at such a great time, no two days will be the same offering agility and the opportunity to grow within the business, finding your fit within the MedTech space.
 
 
Duties

• Communicate daily with customers via email, chat and in person when needed.
• Utilising the inventory control system and ordering office supplies as needed.
• Effectively liaise with cross-functional teams, both locally and overseas ( predominantly sales, marketing, & dispatch).
• Execute order to cash activities for all customer order types.
• Building & maintaining relationships with customers, sharing your strong product knowledge to enhance the visibility of the brand.
• Schedule internal client meetings.
• Assist with organisation of events and conferences.

 
Skills and Experience

• Previous experience in customer service in a medical device or biotechnology environment highly valued but not imperative.
• Exceptional communication skills, both written and verbal, with internal and external stakeholders.
• High empathy with the desire to improve the customer experience.
• A self-starter who can take initiative.
• Must be agile to pivot and change priorities as needed.
• Strong attention to detail and multi-tasking ability.
• Ability to investigate & problem solve.

 
 
Culture
Join a growing team passionate about enhancing clinical well-being and patient outcomes. Everyone works closely together in a collaborative manner contributing to each colleagues success.
 
How to Apply
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772  or 0488 808 797 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com