Customer Service Representative

Benefits

• An international Medical device global hearing organisation who manufactures locally.
• Work within a fast growing business, where progression opportunities exist.
• Supportive leadership creating a positive working environment, great team culture.
• Located in Macquarie Park 2113.

 
About the company
 
A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives, this client has recently won a government tender to produce all hearing devices for a government initiative. In winning this, the volume and pace has picked up and has thus created a lot of opportunity for growth and career progression. Located in the centre of Macquarie Park, where there is on site production and maintenance facilities. A patient outcome focused business offering growth and development and a positive culture.
 
 
About the opportunity
 
In your new customer service role you will report to the customer service team lead working as part of a team of 8 customer service representatives.  In your new job you will be required to talk directly with health care professionals and patient's, managing a high level of communication regarding product enquiries, general repairs, returns and order eta's. Previous order processing and contact centre experience is required.  You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
 
 
Duties
 
Your daily duties would include:

• Taking inbound phone calls and emails from customers.
• Raising cases and processing orders in Novision.
• Talking direct to medical professionals & patients. 
• Maintain communication across manufacturing, inventory sales and customer service functions.
• Talking direct to patients when required, being the first point of contact

 Skills and Experience

• At least two year in a Customer Service Representative role in the Pharmaceutical and Medical industry or out of industry order processing experience.
• Audiologist experience is high desirable.
• Strong communications skills and attention to detail.
• Computer literate with experience with Internal processing systems

Culture

 
Customer Service team is the engine room of the organisation, lead by a supportive and enthusiastic manager, this has created a positive and supportive environment. Your ability to influence continuous improvement  is welcomed. The organisation is proud to be impacting patients lives through the power of sound.
 
 
How to Apply
 
Click apply or contact Kelly-Ann Turner, Recruitment Consultant, on 02 8877 8772 for a confidential discussion.