Customer Service Representative

Benefits 
 

• Join an established and mature Australian medical Device company promising strong growth
• Smithfield 2164 location, parking on site
• Permanent full time position, gull time in office
• $65,000 - $68,000 + Super

 
 
About the company 
 
Established over 30 years ago, this company is not only  the leading manufacturer and supplier of surgical packs, consumables and devices, but are also proving you can be a successful medical supplier company and take climate action.  They have been accredited as carbon neutral since July 2022.
 
About the opportunity 
 
Become an integral member of a strong, motivated, and driven Customer Service team. In your new customer service role, you will work closely with your team to process orders through to invoice for key accounts and provide support to cross functional teams. Provide support to a market leading range of innovative medical devices & consumables to medical professionals. Be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables to medical professionals.  Currently transitioning between systems, the ideal candidate will be technically savvy and enthusiastic to lead a team through the change. You will be liaising closely with sales reps, tracking and placing orders for them, and placing bulk orders with third party manufacturers.
 
Duties 

• Processing customer orders for hospitals.
• Liaise with manufacturing and freight for tracking of orders.
• Handling of exchanges and returns.
• Reporting on fulfilment and stock availability for customers and commercial teams.
• Product knowledge.
• Maintaining relationships with customers.
• Be the point for escalations within the team.

 
Skills and Experience 

• Customer service experience in the Medical Device or Pharmaceutical industry preferred.
• Microsoft Dynamix 12 or 365 highly desired.
• Excellent verbal and written communication skills with internal and external stakeholders.
• High attention to detail 
• Excellent problem solving capabilities.

 
Culture 
The team is engaging and hard working - fantastic team and organisation to be a part of.  Working 5 days in the office, the team has developed a fun yet diligent atmosphere.
 
How to Apply 
Click apply or contact Kelly-Ann Turner, Recruitment Consultant on 02 8877 8772 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com