Customer Service Representative

Benefits

• Opportunities for career advancement
• Work-life balance, flexibility around WFH
• Onsite parking
• Close-knit and supportive culture

About the Company
Our client is a well-established company with a strong national presence in healthcare specialising in the distribution of medical products to hospitals and clinics across Australia and New Zealand.

About the Opportunity
As a Customer Service Representative, you will play a pivotal role in maintaining and enhancing customer relationships. Reporting directly to the Operations Manager, you'll be responsible for providing exceptional service, managing orders, and supporting various key functions of the business.

Duties

• Handle and resolve customer inquiries, discrepancies and complaints
• Manage the end-to-end procurement process, liaising with suppliers
• Log, process and invoice repair requests
• Provide support to internal stakeholders including Sales, Marketing and Warehouse
• Assist with ad-hoc administrative tasks and requests

Skills and Experience

• Customer service experience in Medical Devices, FMCG or Pharmaceutical industries
• Exceptional communication and relationship building skills
• Strong IT skills and systems knowledge
• Ability to work well in a team and autonomously
• Excelent attention to detail and ability to problem-solve

Culture
Join a collaborative and inclusive culture where teamwork, accountability, and authenticity are highly valued.

How to Apply 
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com