- Salary$75,000 + Super
- LocationSydney
- Job type Contract
- DisciplineCustomer Service
- ReferenceBH-40450
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Customer Service Representative
Job description
Benefits
Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
About the opportunity
In your new customer service role you will report directly to the Logistics and Customer Service Manager, working as part of a team of five technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
Duties
A fun team environment, encouraging internal growth and development. Employees truly care about the what they do, which positively impacts the environment of the office.
How to Apply
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com
- Global diagnostics company
- 10-Month maternity leave cover
- Annual leave & sick pay benefits
- Underground onsite parking
- Macquarie Park 2113 - close to transport links
- Hybrid working - WFH 2 days per week
- Fun and relaxed team
Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading products. A company driven to progress and continuously strive for success whilst maintaining commitment to their customers and ensuring a positive patient outcome.
About the opportunity
In your new customer service role you will report directly to the Logistics and Customer Service Manager, working as part of a team of five technical customer service representatives. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.
Duties
- Technical troubleshooting over the phone with medical devices and apps
- Assisting with manufacturing claims
- Ordering replacement or new product orders
- Ensure complaints are resolved quickly and expertly, and escalated when required
- Provide a high level of Customer Service
- Order fulfillment using SAP
- Support field personnel
- Monitoring consignment stock levels
- Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
- Strong communication skills
- Proficient in ERP systems - SAP knowledge desirable
- Strong attention to detail and multi-tasking ability
- Empathetic and professional interpersonal skills
A fun team environment, encouraging internal growth and development. Employees truly care about the what they do, which positively impacts the environment of the office.
How to Apply
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com