Customer Service Representative

Benefits

• Global medical device company
• Part-Time, Permanent Role - 3 days per week - 7am -1.45pm
• $75,000-$80,000+super (based on a full time basis)
• Liaising between multiple internal and external stakeholders
• Parking on-site
• Hybrid working model - Office located in Belrose 2085

 
About the company
A well-established global healthcare company with a passion for providing innovative equipment. Our client looks to provide effective forward thinking treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
 
 
About the opportunity
In your new customer service representative role, you will report directly to the customer service manager. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives for the New Zealand market. Analyse and interpret large amounts of data and be able to report to upper management. Liaise with external third party distributors and ensure stock counts are correct. Be genuinely committed to customer satisfaction and you will grow and advance your career.
 

Duties

• Management of internal and external compliance requirements
• Answer phone calls and emails
• Process orders and handle consignment stock
• Liaise with cross-functional teams
• Execute order to cash activities for all customer order types
• Maintaining relationships with customers and wholesalers
• Engage with customers to identify opportunities for value creation
• Product knowledge
• Process credit claims and returns
• Data analysis and report writing

 
Skills and Experience

• Previous experience (4-5 years) in customer service in a medical device or biotechnology environment
• Strong experience with order fulfilment
• Experience with consignment stock or loan kits is advantageous
• ERP experience - SAP preferred
• Excel skills
• Strong attention to detail and multi-tasking ability
• Ability to problem solve
• Clear and concise communication skills

 
Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
 
How to Apply
Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion.
 
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com