Customer Service Representative

Benefits:

• 12 month maternity leave contract
• Flexible & agile culture - WFH 2 days per week
• High visibility role with global optical devices leader
• $65,000 + Super + 5 % completion bonus

The Company
 A global healthcare company with a mission focused on innovation, quality and craftsmanship. This company operates within medical devices, optical lenses, animal health and pharmaceutical treatment to enhance and protect vision. The Sydney office is located in Macquarie park, where a well-established Customer Service team operate in a hybrid work from home model.
 
The Role:
This maternity leave cover role is within the Customer Service team supporting optometry clients, including franchised groups & independent stores.
Daily responsibilities include processing orders in SAP, responding to customer enquiries over phone and email, updating customer details in Salesforce, liaising with warehousing teams, & processing invoices.
 
Hours of operation span from 8:30-6pm. General hours of the role will be 9-5:30, with  one week a month working 9-6, however that week comes with the option to work from home the entire time. This is non-negotiable.
 
 
Skills & Experience:
To be successful in this role you will require the following:
 

• Customer Service experience with a tangible good, ideally in healthcare is ideal.
• Strong verbal communication and listening skills.
• Excellent written communication skills.
• Ability to work in a charismatics and enthusiastic team.
• Excellent time management and organisation skills.
• SAP order processing is highly desirable.
• Experience or familiarity with Salesforce CRM system highly desirable.

 
How to Apply
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8772 for a confidential discussion.
 
About us
Healthcare Professionals Group recruits all positions, at all levels, into Biotechnology, Medical Devices, Pharmaceutical and Scientific companies. For more pharmaceutical or medical related job opportunities visit www.hpgconnect.com