Back to jobs

Customer Service Representative

Job description

Benefits   
  • Work for a growing Australian owned medical device logistics company   
  • Opportunities for growth and development 
  • Supportive and inclusive environment  
  • Macquarie Park location, parking on site 
  • $60,000 + Super  
 
About the company   
Our client is a well renowned rapidly growing Australian healthcare logistics organisation. They strive to deliver exceptional service to their customers through innovative and forward-thinking methods. Join their dynamic and passionate team in their new Macquarie Park (2113) location. 
 
About the opportunity   
In the Customer Service role, you will become an important piece of a strong, motivated, and driven customer service team. Reporting to the Customer Service Manager, you will have excellent communication and attention to detail skills, processing orders via email and phone. Liaising with medical professionals to provide delivery information in a high volume and deadline driven environment. 
 
Duties    
  • Answering queries via phone and email 
  • Data entry and processing orders 
  • Quoting orders 
  • Liaise with hospitals and distribution centres across Australia to track orders 
  • Ensure complaints are resolved quickly and expertly, and escalated when required 
 
Skills and Experience  
  • Previous experience dealing directly with customer enquiries    
  • Clear and concise communication skills    
  • Strong work ethic   
  • Attention to detail and multi-tasking ability 
  • Ability to prioritise tasks  
  • Proficient computer skills 
 
Culture   
Fantastic, engaging, friendly and hardworking team, with minimal turnover in staff. Ongoing opportunities for growth and progression. 
 
How to Apply   
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8772 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com