Customer Service Representative

• Urgent start due to influx of inbound calls
• Monday to Friday 9-5
• 4 week full time temporary position

Benefits 

• Work within a market leading Pharmaceutical company.
• Gain exposure to the healthcare industry, no prior industry experience required.
• 4 week temporary contract, with potential to extend.
• Well-appointed office right next to Chatswood station.

About the company 
Be part of a global pharmaceutical company operating across the globe located in Chatswood. Our client looks to provide world class service and effective treatments quickly, sustainably, and economically to provide the best level of service possible enhancing the quality of life to customers all over the world. 
 
About the opportunity 
Working alongside the Customer Service team, you will be solely taking a high volume of inbound calls from wholesale customers and the direct public regarding a product recall. Following a script, you will educate callers on product information and how to proceed with recall information.
Having a keen eye for detail, you will input customer information into a database for reference, and if needed, refer customer to health care professionals in case of emergency.


Duties  

• Answer phone calls in record time
• Follow a script to educate customers on the recall procedure
• Accurately input customer data in Excel
• Engage with customers and report enquires and adverse reactions 
• Impart product knowledge 
• Skills and Experience 
• Solid Microsoft Excel knowledge
• High attention to detail
• Empathy and patience for customers
• Ability to work under pressure
• Clear and concise written and verbal communication skills 

 
Culture 
A great organisation to be a part of, the team is small - medium and every member has a critical value to add to the business.
Working environment is engaging and hard working - fantastic team and organisation to be a part of.  
 
How to Apply 
Click apply or contact Kelly-Ann Turner, Sourcing Consultant on 02 8877 8772 for a confidential discussion. 
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com