Customer Service Representative

Benefits

• Be a part of a global Biopharmaceutical company
• 4 days WFH, office located in Mascot
• Great, collaborative company culture

 
About the company
A global research based Biopharmaceutical company with the mission to use their dedicated team of 25,000 global employees and a specialised approach to innovate & develop market advanced therapies to tackle the world’s most complex and life threatening diseases.
 
About the opportunity
Being the integral link between the company and it’s customers, your responsibility will be to respond to customer enquiries within a timely manner, update SAP with accurate customer information, and process orders in an efficient and timely manner.
 
Culture
Passionate thought leaders encouraging innovation and agility in a changing pharmaceutical landscape. Creating a culture of engaged, thoughtful and passionate employees. Driving a culture of engagement by listening and acting.
 
Duties

• Process orders using SAP
• Answer customer enquiries via phone & email in a timely manner
• Support Field Sales team with efficient communications and response to requests
• Optimise customer communications by giving exceptional descriptions of products, availability and pricing
• Liaising with Divisional staff, internal operations and 3PL, displaying strong communication skills

 
Skills and Experience

• SAP Order Processing experience is highly regarded for this role
• Exposure to Medical Device & Pharmaceutical industries preferred
• Strong customer service skills, managing customer expectations
• Ability to understand products and be able to communicate their uses to customers
• Exceptional time management & organisational skills
• Understanding of neighbouring functions within the business
• Ability to build strong, lasting relationships with customers and cross functional teams

 
How to Apply
Click apply or reach out to Sourcing Consultant Kelly-Ann Turner on katurner@hpgconnect.com or +612 8877 8772
 
About Us
Healthcare Professionals Group. Recruiting all positions, at all levels, in the Healthcare industry -  Biotechnology, Medical Devices and Pharmaceutical companies. For more healthcare related job opportunities visit www.hpgconnect.com