Customer Service - Remote Support Team

Benefits

• Medical Devices Industry
• Head office located in Macquarie Park, predominately 2113 working from home
• Paying a competitive salary on a hourly rate, 12 month contract

About the company
You will be joining an global medical device company, with an innovative and forwarded thinking approach to scientific developments. Working across various therapeutics sectors, developing products for the diagnosis, prevention, and cure.
Located in the Macquarie Park of Sydney, you will be joining an established customer service team, specialising in the Medical Devices business sector.

About the opportunity
When a patient has life changing surgery they will become part of a community, in your new role you will be a part of a highly passionate team provide patient support to this community. You will report directly to the customer service manager, working as part of a team of seven Technical Customer Service Representatives. You will be required to have high attention to detail and great communication skills, and liaise with healthcare professionals across Australia. You will need to be compassionate and understanding when dealing with customer queries. You will be a part of a friendly and vibrant team, which strives on building relationships both internally and externally.

Duties

• Your daily duties would include:
• Technical troubleshooting over the phone with medical devices and apps
• Assisting with manufacturing claims
• Ordering replacement or new product orders

Skills and Experience

• Dealing direct with Patient's providing information or support
• Empathetic approach and active listening skills
• Strong communication skills
• Computer literate with experience with ERP systems
• Fast and accurate data entry
• Ability to multi task and manage workload

Culture
A team environment, passionate about making a difference in patients lives. Supportive team, encourage new ideas and ways of working.

How to Apply

Click apply or contact Jane Nichols, Divisional Manager on 02 8877 8714 for a confidential discussion.