Customer Service Manager - Aged Care

Benefits

• Join a supportive team
• Work with a reputable aged care & disability support provider

About the company

With the client at the heart of everything they do, this leading service provider is set up to ensure that their clients can lead the lives they want too.

About the opportunity

In this role, you be responsible for delivering a high level of coordination support to in home customer support programs including the development of rosters, staff supervision and the resolution of day-to-day operational matters.

Duties

• Leadership and people management including, but not limited too rostering, induction and training
• Developing and facilitating regular training
• Monitor client needs in an ongoing manner, making adjustments to support as needed
• Develop and assess support plans and programs
• Monitor and maintain service level agreements
• Stakeholder management

Skills and Experience

• Previous experience in aged care or disability sector is a must have
• Leadership experience
• Excellent time management and organisation skills
• Strong communication skills, both written and verbal
• Ability to work effectively in multi-disciplinary teams
• Relevant qualifications (management, community services etc)

How to Apply

Click apply or contact Jo Turner, Senior Specialist Manager on 03 9938 7120 for a confidential discussion.

( SK915725A )