Customer Service Manager

Benefits

• Manager for a dynamic customer service team in world global company

• Full leave entitlements

• Located In Inner West Brisbane

• $100,000 + Super

About the company

Work for a global medical device company operating across advanced diagnostics devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service to the community.

About the opportunity

Become an integral leader of a hardworking and driven Customer Service team. Manage a team of 4 Customer Service Representatives, nurture and develop key skills of the team to achieve results. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. Ability to streamline and introduce processes across Customer Service.

Duties

• Motivating the team to provide high level customer service

• Make appropriate decisions to resolve service problems, complaints

• Oversee orders processed

• Managing customer expectations and investigation of orders

• Ensure complaints are resolved quickly and expertly, and escalated when required

• Data analysis and report writing

• Liaise with cross-functional teams

Skills and Experience

• Previous experience as a customer service leadership in a FMCG, Medical Device or Pharmaceutical company

• Leadership experience in a corporate environment

• 2-3 years in a supply chain environment

• QAD and Salesforce experience is desirable

• Strong attention to detail and multi-tasking ability

• Strong communication skills

• Strong Excel skills

Culture

A positive environment, encouraging internal growth and development. Team is engaging and hard working - fantastic team and organisation to be a part of.

How to Apply

Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com