Manager for a dynamic customer service team in world global company
Full leave entitlements
Located In Inner West Brisbane
$100,000 + Super
About the company
Work for a global medical device company operating across advanced diagnostics devices for medical professionals across the globe. Our client looks to provide effective treatments quickly and economically to provide the best level of service to the community.
About the opportunity
Become an integral leader of a hardworking and driven Customer Service team. Manage a team of 4 Customer Service Representatives, nurture and develop key skills of the team to achieve results. You will be required to have high attention to detail and great communication skills. You will need to be compassionate and understanding when dealing with customer queries. Ability to streamline and introduce processes across Customer Service.
Duties
Motivating the team to provide high level customer service
Make appropriate decisions to resolve service problems, complaints
Oversee orders processed
Managing customer expectations and investigation of orders
Ensure complaints are resolved quickly and expertly, and escalated when required
Data analysis and report writing
Liaise with cross-functional teams
Skills and Experience
Previous experience as a customer service leadership in a FMCG, Medical Device or Pharmaceutical company
Leadership experience in a corporate environment
2-3 years in a supply chain environment
QAD and Salesforce experience is desirable
Strong attention to detail and multi-tasking ability
Strong communication skills
Strong Excel skills
Culture
A positive environment, encouraging internal growth and development. Team is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
Click apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.
About us
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com
