Customer Service Coordinator

Benefits 

• Global reputable medical device organisation 
• Macquarie Park, 2113 with parking onsite, close to transport links and cafes 
• 3 Month temporary role 
• Attractive hourly rate
• Hybrid model - WFH on Fridays
• Collaborative and high performing culture 

 
About the company 
Be part of a global medical device company operating across advanced devices for medical professionals across the globe. Our client looks to provide effective treatments through an innovative and forwarded thinking culture. They aim to provide the best level of service possible to enhance the quality of life to patients all over the world. 
 
About the opportunity 
This is a temporary opportunity for 3 months. Reporting to the Customer Service manager, you will be responsible for management and coordination of consignments and assist the busy Customer Service team with telephone calls and order processing as required. This is a strong, motivated, and driven team and you will be integral in providing support. Be genuinely committed to patient and customer satisfaction of a market leading range of innovative medical devices & consumables to medical professionals.  
 
Duties 

• Maintaining relationships with customers by outbound calling
• Assisting Customer Service team with inbound calls when needed
• Data entry and processing orders in SAP 
• Liaise with manufacturing and freight for tracking of orders 
• Handling of exchanges and returns 
• Backorder management and management of consignment contracts
• Product knowledge  

Skills and Experience 

• Customer service experience in the Medical Device or Pharmaceutical industry preferred 
• SAP experience 
• MS Office skills 
• Good communication skills 
• High attention to detail 
• Ability to problem solve 

Culture 
Team is engaging and hard working - fantastic team and organisation to be a part of.   
 
How to Apply 
Click apply or contact Jenn Bowder, Recruitment Consultant on 02 8877 8702 / 0488 808 523 for a confidential discussion.
 
About us 
Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visitwww.hpgconnect.com